Posts made by joseph_1979

@reolink-fiona This is a great news for the Germans. Keep it up.

@user_711198653890796_711198653890796 Vous devez installer Directx 9 car ce nouveau client utilise une ancienne version. Envoyez un e-mail au support Reolink et ils vous le fourniront.

@bamainark_709557840093322 What is the sensitivity you set for motion and person? Check that the WIFI signal is strong enough at the location of the camera. You may use the Ookla appl to check the upload speed from the camera location. In addition ensure that the doorbell has the most updated firmware v3.0.0.2033. The same applies for the client. You may check these out at the Reolink Download Center.

Rather than rebooting I suggest you to do a restore by going to system/maintenance menu and click on RESTORE. Note that restore will reset the configuration with the exception of the WIFI settings.

@dan-stefani_360688865751271 Try Gorilla all weather waterproof outdoor tape. Have you emailed support?

@devinebuildings_540180413468820 Add it as a new device using the UID.

@user_649233705312379_649233705312379 If it is in the download folder just double click and re-install.

@user_705042569990280_705042569990280 I don't use the icloud. I suggest you to email Reolink support.

@user_673922350399557_673922350399557 I suggest you to make a request to support. The more requests they have for this proposal the higher probability to implement.

@nanuk_703854712033447 Check if your firmware is the same as that of the site. If identical then you can apply it.

@defcon_274148371144872 Try to install DirectX 9 as it seems to be using old libraries. I had black screen and just audio in clear mode and this has solved the issue. I just troubleshoot it within minutes.

@ramms_119 Yes I noticed this from the instant I upgraded. As you stated it was working really well on previous version. Support notified.

@user_695787230765232_695787230765232 Push notification works only on Android and iphone smartphones.

@birdcam1000_684694311325944 Aktivieren Sie bei Aufzeichnung jede Bewegung und lassen Sie bei Push-Benachrichtigung diese nicht markiert, da Sie sonst eine Lawine falscher Alarme erhalten.

@randy-parker_585425134895222 So you have audio but not video right?

@randy-parker_585425134895222 See if this helps you https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

If, however, you need a specific client then email support.
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@pbuchanan101_543320121790620 The free basic plan allows only one camera to record to the cloud and has to be renewed every month. This is stated in their site. Personally I don't use the cloud. I prefer to have them stored on-site on different media like microSD and FTP servers.

@tomo5432_677809804653234 Unfortunately for a new battery operated camera you cannot set it up without the UID. If you have the receipt, email Support and they might help you.

@user_709649956446452_709649956446452 Maybe you are running a Win 32 bit OS. The 8.10.x and 8.11.x are 64bit applications. 8.X.X is a 32 bit application.

@christophe-le-roux-1_677848822186300 Most of the Reolink POE cameras support the IEEE 802.3af standard. According to specs this provides a supply voltage of 44-57V, and supply current of 10-350mA. Max power output is limited to 15.4W. The Reolink POE doorbell consumes around 12W and so you have 3W@48V. See if this is adequate for your device. But I doubt your device can take 48V. It has to be a POE powered device.

@armagh_709620400558321 Between 8 and 12 depending on the stream mode. Check out this link https://support.reolink.com/hc/en-us/articles/360008742233-How-Many-Online-Users-can-Live-View-the-Camera-at-the-Same-Time/