Posts made by joseph_1979

@joseph_1979 I came home and had 5 minutes to spare............and I did check the FTPS. I did manage to generate your error by changing the port to 990 for FTPS. Then I use the port 21 for FTPS and the session was established. I did this to get the TLS version and the cipher method used by the camera. So ensure that the Fridzbox accept TLSv1.2 (which I think it does) and the cipher method ECDHE. I did a trace at the server side.

@user_709123426357433_709123426357433  Coreftp used FTP while FileZilla SFTP. You needed to put port=21. Anyhow can you try from the camera and show me the logs from the Fritzbox. See if you see the camera trying to establish the ftp session. If you see TLS and CIPHER then camera is using FTPS. Maybe cipher method is not supported. A trace at Fritzbox will show us what is really happening. I did a quick search and saw customers who have successfully ftped files from Reolink to Fritzbix using FTP (not FTPS).

I think that the firmware of the camera only allows FTPS................ enable it and use port 990............ allow this port on Fritzport.

@user_709123426357433_709123426357433 No need to install both coreftp and FileZilla.......one client is enough. If coreftp go to site manager and add a site....enter host IP of the Fritzbix and the credential to log on the folder assigned to the camera. And select FTP. Then connect. and then from the left window which is the PC select a file and upload to Fritzbox. You can repeat this using FTPS instead to FTP to check whether Fritzbox supports FTPS. There might be some issues with CIPHER method....we will see from the logs.

If you are not familiar with the protocol forget Wireshark. Don't expose your credentials and IP :). And don't bother about the private IPs 192.168.X.X. Nobody would ever get access to your devices unless he/she is on your private network.

@user_709123426357433_709123426357433 It seems that you have logged onto the Fritzbox using secure FTP (TLS). Can you use FTP and upload a file from your PC to the Fritzbox? When on Fritzbox go under system and click on log............ Do you see any errors? Can you show me the log part when you transfer the file?

It could be that the camera is using FTPS despite you are enabling FTP. But we see this from the logs on the Fritzbox.

And on the camera set the transport mode to PASV for FTP.

And under remote directory in camera ftp config, add the / at the end............Kameras/

@user_709123426357433_709123426357433 Now install Coreftp/Filezilla client on your PC and with the same credentials try to upload a file to the Fritzbox. Capture a trace using Wireshark. Configuration seems fine.

Refer to this to capture trace https://www.edpnet.be/en/support/troubleshooting/telephony/troubleshoot-fritzbox/how-to-make-a-wireshark-sample-on-a-fritzbox.html

And what do you see in the logs under system in Fritzbox?

@user_709249109594289_709249109594289 Get the SIM from the camera and insert it in your smartphone and from the location of the camera check whether you are connected to 3G or 4G/4G+. Change the APN on your smartphone. Download Ookla speed test appl from playstore and check the DL/UL speed. Note that from camera's side it is the upload which is important. I don't have a 4G Reolink camera. Most probably you cannot change it. So email Reolink support and maybe they can send you a modified firmware.

@user_709123426357433_709123426357433 It is very easy to set up and I have it on a number of cameras. On the ftp server (you may install FileZilla or cerberus ftp server fir testing) you need to create a user and grant permissions. You need to enable FTP and FTPS. Then install Filezilla client on the same PC and try to transfer a file to the ftp server using ftp and ftps. If all is OK then configure the ftp on the camera. Ensure there is no firewall rules between the camera and the ftp server.

Follow this link https://support.reolink.com/hc/en-us/articles/360003493434-How-to-Set-up-FTP-via-Reolink-App/#:~:text=Server%20Address%3A%20Type%20in%20the,required%2C%20please%20enable%20Anonymous%20FTP.

UPDATE 1: According to its specs, this cam supports only FTP. FTPS is not supported.

UPDATE 2: This is a new firmware. So now they added FTPS.

@das-dos_208145718501556 Try the following. Assume you have set preset index 6. in API v8 I cannot find any function which allows you to focus only.

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"GetAutoFocus\",\"action\": 1,\"param\": {\"channel\": 0}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"GetPtzPatrol\",\"action\": 1,\"param\": {\"channel\": 0}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

You can use GetPtzPreset

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd": \"SetAutoFocus\",\"action\": 0,\"param\": {\"AutoFocus\": {\"channel\": 0,\"disable\": 1}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"StartZoomFocus\",\"action\": 0,\"param\": {\"ZoomFocus\": {\"channel\": 0,\"pos\": 6,\"op\": \"ZoomPos\"}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"SetAutoFocus\",\"action\": 0,\"param\": {\"AutoFocus\": {\"channel\": 0,\"disable\": 0}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

Note that I didn't test these APIs as I am at the office.

@user_709123426357433_709123426357433 Are you using FTP or FTPS? Install Cerberus ftp server on your PC and try to ftp files to your PC. This shall confirm that from camera point of view, the ftp is working correctly.

If you are technical, then capture a trace between the camera and the Fritzbox. Then use wireshark to identify the issue.

And make sure you have the latest firmware version. Go to Reolink download center and check it out.

@railfan-arizona_485965826351268 That means that they have improved the network connectivity protocol when establishing communication with the camera. Maybe this is the outcome of complaints raised by customers. Normally Reolink recommends to opt for resetting the configuration after an upgrade. This may be due to the fact that some upgrades may include new parameters or may create conflicts with the existing settings. However, if you really need more details then I suggest you to email Reolink support.

@shane Depends which HW version. I have the IPC_515BSD6 (E1 Zoom) and IPC_566SD65MP (E1 Zoom Pro) and they both support 256GB micro SD.

@das-dos_208145718501556 We customers are MOSTLY right. Appreciate if you report the issue to Reolink support.

@das-dos_208145718501556 It has been added to the new client v8.11.0. Check it out on their download center.

@andré-figueiredo We have requested Reolink to implement.

@user_688553299710184_688553299710184 While on the Reolink client, click on Network, then Advanced and Server Settings. If you are using http make sure this is enabled otherwise if using https ensure this is enabled. While in Network menu get the IP leased from the DHCP.

You can use the DDNS and use the URL to access the camera. May require port forwarding on your router.

@user_708545852252350_708545852252350 From the info of the camera get the UID........9527000XXXXX. Now go to the Android application and click the + sign at the top right hand and input this UID. You will be prompted to enter the username and password of the camera.

I don't know which camera you have. Non battery operated cameras have two accounts, namely, Admin and User. Admin can do everything but USER is limited to viewing and unable to change parameters. So if this is your case I would add another user and give its credentials.

Check this too.
https://support.reolink.com/hc/en-us/articles/360006916814-How-to-Share-Your-Device-s-UID-QR-Code-with-Others/?gclid=Cj0KCQjw7uSkBhDGARIsAMCZNJsMvqfTHOrw_Y9EcpcdGtjRd8GC21pBQtOsorttzNfPXjZtN-1TWwcaAlmqEALw_wcB

@mykolas-stravinskas_193508450087094 The best way is to access the camera directly and update in a similar way you do for the NVR (unless they update NVR software to upgrade cameras connected directly to the NVR). This is one of the advantages of connecting the cameras to an intermediate switch which is connected to the router.

@big_ted I did a quick check and observed the following.

1. If you set the stream mode to CLEAR for DUO 2 and log again, you won't have video but just audio. You need to set stream mode to FLUENT before quitting the DUO 2 live stream.
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3. One cannot playback DUO 2 clips if set to CLEAR mode.
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5. Changing from FLUENT to CLEAR in DUO 2 has no significance. Seems CLEAR is no longer available on DUO 2 from client's perspective.
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7. In playback, no bar to move the video backward and forward.
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9. Doorbell left in the 1:1 view. It should follow the others and should be stretched once the stretch option has been enabled.
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11. Floodlight no longer supported.
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13. Mode stream selection is not maintained when accessing camera outside its LAN. Stream mode selection works only when camera and PC are on the same LAN as client connects directly....This I can understand why.
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15. Scheduler for the sensitivity has been added for motion only. This should be extended to cover all the object types. During the night the sensitivity has to be higher for pixel changes detection.

I will report them to the senior support. The issue of the CLEAR stream related to the DUO 2 has to do with some old libraries being used in the development (old MS C++ distribution packages, DirectX, etc) and is not in my notebook. In 4 years time this is the first time I encountered the issue of no video. Will troubleshoot it later on.

@lars_455575943418087 There is no function in the API_v8 doc which allows you to list the alarms generated on a particular date. Maybe you can make a request to Reolink support to include it in the future releases of their API.

@mrfchirpy_328132979335308 Follow this https://support.reolink.com/hc/en-us/articles/900000592706-How-to-Remove-or-Uninstall-Micro-SD-Card-from-Reolink-Cameras/