Posts made by joseph_1979

@drake_626125974929503 can you add it by using the assigned IP? What is the model of the NVR?

@martin-kistell_73972976554167 indeed the nvr is the issue.

@jsusann1955_585959809814767 this means that there are no recordings. Did you activate recordings?

@user_585783633887262_585783633887262 That's what I suspected after I asked you for the sequence of events. If I were you I will ask them to push the firmware on one camera and after restore camera and format SD. Insert the Samsung evo plus SD.

@user_593516329885771_593516329885771 No it doesn't depend on the timezone. Normally there is a sensor on the front of the camera. If there is no sensor then it determines night/day through the IR cut filter. Can you check the night/day settings under display? Can you set them to default? Could be a defective IR cut filter too.

I assume both the camera and the nvr have the newest firmware. I also assume that you did a restore on the camera side. So you do not have a smartphone to install the Reolink client and check that these parameters are correctly set on camera.

@dave-and-laura_609438826115167 If the request came from a PC client connected to the same LAN as the cameras then the media will flow from the camera to the PC using private IPs. What else?

@user_585783633887262_585783633887262 I am not referring to your case. It is a generic answer of why there is the need of low and high res video files.

@user_585783633887262_585783633887262 There is always a reason. It could be related to bandwidth. If there is an issue in playing high resolution video due to restricted bandwidth or jitter between camera and device running the client then you need to scale it down.

@dave-and-laura_609438826115167 Very easy. So once the camera is set up and connected to the network either through WIFI or Ethernet, it sends packets to the Reolink P2P servers (after DNS query) which includes its UID and other parameters. The P2P server compares the source IP/port of the received packet with the IP/port stored in the profile associated with the UID and if they don't match it will update old IP/port with the new ones (may changed after DHCP lease time expiry). When you start your client, apart from other tasks it will query the P2P servers for the IP/Port of the camera(s) based on their UID. The client will use the received IPs/Ports to start communication with the camera(s) and the media (UDP transport) will flow from the camera directly to your smartphone or PC wherever you are running the client. So if you are running the client on an Android smartphone...............from Camera to your BB router to your local ISP core to your Mobile operator IP core to the P-GW to the S-GW (GTP-U) to the eNodeB and eventually to your 4G smartphone........you need the signalling too?

@user_585783633887262_585783633887262 If trunking has not been prepared before finishing the house then the only option is WIFI. But should not pose an issue at all as there is adequate bandwidth. Let's see the outcome after the arrival of Samsung EVO SDXC.

@crusey_285879433932932 Ensure that you are using port 587 and SSL is enabled. Has there been any changes in the DNS at the router end?

@user_593516329885771_593516329885771 In night mode, spotlight should only lit during the dark. Try to email Reolink support to further diagnose the issue.

@crusey_285879433932932 Reolink client or firmware upgrade? Emailing has nothing to do with the Reolink client.

@user_625165138997343_625165138997343 It can be both but Reolink opted to be part of the camera's firmware......subsequently no subscription.

@user_585783633887262_585783633887262 the way you described the facts it seems to me a firmware issue. It's hard to believe that all SDs became faulty within days apart and which have been in use for a few months. The common task done on all cams is the firmware upgrade. Check with the new SDXC and if it doesn't work then ask Reolink to push you the previous firmware.

@neil_chaplin_is_450076909830276 Not yet available.

@user_592327717335125_592327717335125 They incorporate light sensors to switch them on and off automatically similarly to what is being employed on cameras.

@user_585783633887262_585783633887262 Four months usage is rather too short unless they were all defective. One more question.....you stated that cams firmware was upgraded. Did this occur before or after you were experiencing the issue?

@faasio82_480971996033257 Most probably you encounter this when using the mobile PS. If you encounter the issue again change to WIFI and try again. Sometimes the eNodeB serving your smartphone may have traffic peaks which delay the packets delivery. Note that packets are sent over UDP.

@user_593516329885771_593516329885771 It seems that the night mode has no effect at all. Can you try to switch to always on and switch off Night mode and then select Auto and switch on Night mode? Sometimes we the programmers are too logical. I guess you are using the NVR. Can you check the values through the Reolink Android client? Did you try to restore the camera?