Posts made by joseph_1979

@ermaconsolini_619748074721328 Maybe you have an old firmware. Get this from the device Info.

@lkageyama_369620850163942 Nothing works as expected from the instant an entity is switched on. You need to tune the settings available. For a start try to set sensitivity of person to 40, vehicle to 50 and pet to 42 and set the alarm delays as 2,1, 2. If you still have alerts then set the min and max size of the objects for each detection type.

@reolink-fiona Finally. This is a must have product which should make customers life easier. Well Done.

@hafizuddinjafriddin1993ump_626057361449220 It seems to be on the latest firmware which dates 12th Jan. Try to contact Reolink support about this issue as I don't have this NVR. As for the Windows client crashes, try to disable HW acceleration by editing the file C:\user\<yourusername>\AppData\Roaming\reolink\userSettings. Replace true with false in the line {"key":"hardware-acceleration","type":"boolean","value":true,"_id":"XXXXXXXXXX"}

@ermaconsolini_619748074721328 Try to upload to the same filename. In the FTP configuration, select 'close' under Generate subfolder by and 'overwrite single file' under Video/image.

If the ftp server is running on Linux then write a simple script to delete such old files and call it from cron.

@user_645880601444421_645880601444421 I have updated from 8.10beta and that's what I observed. The preset works fine but there is no picture. So these issues arise when someone upgrades from 8.10beta.

@reolink-fiona Thanks for the update. I had a quick glimpse and noted the following.

1. This update will delete all the configurations done on the installed version and one has to start adding the devices from scratch. Developers should have done this transparent to users.
2. Points 1 to 3 are not applicable to the E1 AI Zoom despite it has auto tracking. Maybe there is the need of a firmware upgrade.
3. Pictures in the already defined presets are not loaded.

Update: These seem to arise when upgrading from 8.10beta.

@user_653223226212358_653223226212358 You see. I was confident that your firmware was quite old. Then enjoy and let us know if you need further clarifications.

Occasionally email support to see if there is a firmware update. Sometimes the download center site is not updated.

@user_645880601444421_645880601444421 You can find the IR illuminator from Amazon and other sellers. If you add the external IR make sure you disable the one on the camera. However, before you proceed with the procurement of the IR illuminator I suggest you to email Reolink support to check that you have the latest firmware. Question: Does the spot light switch on when there is a detection during the night?

@rhinoxxx08_313845774270615 Please email Reolink support to check whether there is any newer firmware. Include your hardware version in your email.

@bocephus_371391602962608 Note that rapid detection of a PIR occurs when walking across the detection area since multiple sectors are crossed and subsequently trigger the PIR. Walking towards the sensing area of a PIR detector may result in later detection (or sometimes none at all) as it is possible to walk towards the PIR sectors without crossing them. They also have a range of the IR detection and this is impacted by many factors including temperature.

@reolink-fiona Any estimated date?

@145-sebago-lake-dr_621769916605064 Check out the layout included in the box. Ensure that if you purchase a junction box, it shall be waterproof >= IP55.

@jean-lauzier_533659106885825 The first suggestion has already been proposed to Reolink and as you stated it doesn't make sense to have another application to watch videos stored on a remote drive. As for the second suggestion, kindly have a look at this URL https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App?gclid=CjwKCAiAuOieBhAIEiwAgjCvcqvFVvjuDbUCZFx5CTnxx9XhRi17Xy8JfYihvhDUJR6kP8Vs3EvrlBoCDYwQAvD_BwE

This is only available on Android client and should be extended to the other clients.

@user_596064874094681_596064874094681 Thanks for the update. Keep monitoring. I assume that they are in the same area. Even when your mobile is on a table it can change routing areas .

@user_596064874094681_596064874094681 Yeah, mobile CS and PS signalling is complex especially when coupled with VOLTE which requires IMS. Reset means that a new data session has been established and Reolink P2P servers were provided with the IP of your camera. When you run the Android Reolink application, it will query these P2P servers (around 8 around the world) and get the IP of the camera. Then the application will establish communication directly with the camera using this IP. Note that the IP of the camera changes since the operator will not allow the data session between their core and the SIM to be more than 12 hours........and so the mobile has to re-establish this data session. If this is not established say due to reception issue then the P2P server will not be updated with the new IP. However, the application will be trying to establish with the old IP. The fact that sometimes they reconnect I see that this is a mobile radio access network (RAN) issue in that area. To determine this one has to do tracings at the mobile operator side which you will never get unless you are responsible of the operator mobile network :). If it is a camera issue (and two) then you won't ever connect.

Before I would have ordered two SIMs, I would have swapped the SIMs between the failed camera and the one which never failed. Of course ensure that the radio criteria is identical at both locations or place the failed camera near the one which never failed but with SIM swapped.

@joseph-chircop_497308027822318 Indeed. They need to close the gap on a number of functionalities. But they know their priorities.

@user_655455179530328_655455179530328 Unfortunately so far it is based on the directional arrows. But this is a good point and I will raise it with support.

@rainman If you want to have full access to the files then remove the SD from the camera and insert it in the SD slot of the computer. Otherwise you have read permission from the clients.

@meteone_635033864044546 Sfortunamente no.