Posts made by joseph_1979

@user_625165138997343_625165138997343 It can be both but Reolink opted to be part of the camera's firmware......subsequently no subscription.

@user_585783633887262_585783633887262 the way you described the facts it seems to me a firmware issue. It's hard to believe that all SDs became faulty within days apart and which have been in use for a few months. The common task done on all cams is the firmware upgrade. Check with the new SDXC and if it doesn't work then ask Reolink to push you the previous firmware.

@neil_chaplin_is_450076909830276 Not yet available.

@user_592327717335125_592327717335125 They incorporate light sensors to switch them on and off automatically similarly to what is being employed on cameras.

@user_585783633887262_585783633887262 Four months usage is rather too short unless they were all defective. One more question.....you stated that cams firmware was upgraded. Did this occur before or after you were experiencing the issue?

@faasio82_480971996033257 Most probably you encounter this when using the mobile PS. If you encounter the issue again change to WIFI and try again. Sometimes the eNodeB serving your smartphone may have traffic peaks which delay the packets delivery. Note that packets are sent over UDP.

@user_593516329885771_593516329885771 It seems that the night mode has no effect at all. Can you try to switch to always on and switch off Night mode and then select Auto and switch on Night mode? Sometimes we the programmers are too logical. I guess you are using the NVR. Can you check the values through the Reolink Android client? Did you try to restore the camera?

@faasio82_480971996033257 You need to exit the application when you have all the selected channels being displayed. Then if you run the application again you will see the live view on all the selected channels.

@faasio82_480971996033257 It has been improved and I only have slow motion instances from the Argus 2. From the other cams the playback is smooth and sound is continuous. Argus 2 is now the first generation and I think it is a processing power issue. I did the tests on S10+ too.

RLN8-410-E Go to Reolink download center and check the recent stable firmware for your NVR. If your HW is not in the drop down list then email Reolink support.

@gajotnt_202336444158149 If you consider a power factor of 1 (ideal scenario) then 30VA == 30W. But the doorbell unit will draw less than 500mA and so if you have 16V then a transformer with 10VA shall suffice. If, however, you intend to have more than 1 doorbell then you need to opt for a higher VA.

@user_585783633887262_585783633887262 you didn't reply to my firmware question.

@user_585783633887262_585783633887262 Yes, the camera will generate two mp3 files, one for high resolution and one for low resolution. So when you playback in high resolution it will use the high resolution file.

What is restore? Restore simply resets all settings to the default value with the exception of wifi settings.

Do this.

Get one of the cameras which is not recording. Remove the microsdxc and format it on PC. Do a test to verify the write/read speeds. Delete any files left during testing. Insert it in camera and log on camera and take note of your settings except wifi. Then do a restore and apply the new settings. Then trigger the camera and check that you have recording and push notification.

And how do you know that the firmware has been updated? Did you ask Reolink support to push you the update or you have updated them manually?

@user_623715019411529_623715019411529 You need to check whether you have WIFI coverage at the camera location and that there is no obstacles. Are you using the 2.4G or 5G Hz bands? If possible opt for 5G connectivity which has less latency, less interference, higher speed and better efficiency. I do have an RLC-511WA and sometimes (say 5%) the camera failed to response to messages sent on port 9000. I took it up with Reolink support and after exchanging a number of emails they have devised a new connection methodology. Email Reolink support and ask for the firmware.

@user_585783633887262_585783633887262 Get one of the microSDXC and format it on your PC to FAT32. Then do search for 'SD card speed test' and install one of the applications and check the write/read speed and for any eventual errors. If the outcome is fine then re-insert it in camera and do some recordings and check them out.

@reolink-fiona There is an issue on the 4.33.0.5. It displays the vehicle motion sensitivity as zero which in reality it is not. Actual value is correctly shown on the Windows client. Support notified.

@crimp-on_62210811129 this is a simple chat amongst the members and if both happen to be on-line at the same time.

@user_585783633887262_585783633887262 If I understood you correctly you removed the SD from camera and placed it in SD slot of PC and played the recorded videos. Here you got the issue for both low and high resolution files. Right?

Can you format one of the SD and check recording again? I am using Samsung evolution plus 128G and 256G micro SDXC. Never had any issue.

If, however, this is occurring only when viewing through the client and it is happening on all cameras then you have a bandwidth issue. Check wifi signal level and try to use the 5G Hz band if available. Check upload speeds near the cameras.

@user_623346741346376_623346741346376 If you have a good 5G Hz coverage the camera shall stay on this band even if switched off and on. Perhaps you need to have the camera forgetting the 2.4G network.

@user_623346741346376_623346741346376 I have this model in my setup with detection zone. I have never had any trigger coming from this zone. Which detections have you set? Recall that there are other settings to configure, namely, object size and alarm delay.