Posts made by joseph_1979

@user_613083003424833_613083003424833 There shouldn't be any issue as long as you have a solar panel to keep it charged and a good internet connectivity. Depending on what area you want to cover, select the appropriate Reolink camera which mostly fit your requirements.

@satbir7 I am running 4.32.0.4 and have not encountered this issue. Ensure that you click DONE after changes. Again for consistency Reolink should replace DONE by SAVE. Fiona please take note and inform development team.

@hcd_610839492595771 I don't have Win 11 yet due to company policy. I forgot this. Too much work. This is what we used to do when we upgrade Windows and run into dll issues. Try to opt for Win10 if available under compatibility mode.

@tom-m-stegmaier_580911217627383 Try to add the URL in trusted sites in the Browser.

@user_611889873547379_611889873547379 format is rtsp://admin:password@ip_address:554/h264Preview_01_main

If you changed the default port...then replace it with your port. E1 OD uses H.264 format.

The issue is caused by some invalid, unsigned, or incomplete DLL files which are missing or not available in your Win 2016 Datacenter. I suggest you to open a ticket with Reolink support and attach the crash file and any other useful information.

@reolink-fiona You're welcome. Please press development team to close the gap with other suppliers. In this forum members come up with wonderful ideas. And of course they are eager to see them implemented and not just written down.

@m-buchhorn_450363664433286 I have already notified support about these but so far nothing has been changed. As you stated, clear, med and fluent have no actual meaning and they have to be consistent. This is something which won't take time to change. Thanks for pointing it again as I have forgotten to follow it.

@reolink-fiona You need to add a VOIP or GSM or PSTN Dialler to this RLN just in case the BB is somehow unavailable and be able to play recorded messages. Otherwise they need to trigger an external dialler through one of the 12V dc alarm outputs.

@user_611791093248039_611791093248039 I thought you want to manage other suppliers' cameras. I suggest you to open a ticket with Reolink support. They should reply within a day.

In software we never say we are complete as there is always room to enhancements. It merely depends on one's imagination. So we started with one camera being triggered by an object and somehow wondering what is happening in front of the other cameras which haven't yet been triggered.

Many customers are asking for more automation whereby they need to have the facility to take further action once one of the camera has been triggered. For example, if camera A has been triggered they want to start recording on camera B and Camera C and have their sirens and spotlights ON.

This can be implemented as part of the application or be a free cloud based IFTTT service which connects our Reolink account to our smart home devices so that they interact in the ways we want them.

Is Reolink thinking of implementing automation on their cameras? Any dates? Competitors already have such automation. You need to act.

@reolink-fiona For battery operated cameras they need your support team to make it available for download, but others can be freely added on the website. Of course if it is known that the firmware is buggy then it should be excluded. This saves requests to support team and even allow customer to restore their cameras quicker. I guess that the software engineers did implement a check of the firmware against the hw before the customer applies the upgrade as otherwise it was cause more issues. The less you off-load the more efficient the customer care will be.

@kdweilacher_417703267156214 switch off the push notification and restore the camera. This happened to me twice on an Argus 2 after the Android client has been upgraded.

Customers want clearer pictures and able to read text or numbers within reasonable range. They are also requesting higher fps especially at night time. And yes customers are looking also for HDR implementation. All this comes at a higher processing power and very powerful sensor. Can someone from Reolink development team update us on when these shall be made available to its customer?

@joseph-chircop_497308027822318 Reolink Administrator..........Please take note. Thanks.

@magnus_514899017814160 Subsequently the IR is not triggered. That should be fine. IR sometimes causes reflections and the camera lens is not able to filter it. This results in blury objects . To avoid it one has to use powerful external IR illuminators in line of sight with the camera.

It is the light sensor at the front which regulates the switch-on time of the IR LED and most probably the cameras have different sensors and thence sensitivity. Moreover E1 models have larger CMOS image sensors which means more area to capture light.

@magnus_514899017814160 Put Day and Night to auto and IR lights to auto and ensure there is no external light which will hinder the IR light to switch on. The fact that it records in colour during the night implies that there is adequate external light.

@debbie-pepin_37805027844313 Ensure you are using the same SSID (wifi name)? Try to remove battery and put it back and check again. If still unable to connect reset camera to factory settings and start again. I have two Argus 2 for 3 years now and had no similar issues. I presume the status LED is flashing in red.

I have seen various requests in this community and reddit whereby customers have requested old firmware versions, maybe following a bad upgrade or an upgrade which failed to provide the desired outcome. Contacting support to get the previous firmware may take days and this cannot be the case for security. Therefore it is recommended to have the old firmware of the cameras also available in the download center.

@kdweilacher_417703267156214 I had this issue twice on Argus 2, if I recall correctly after upgrading the Android Reolink client. It did forward the email but failed to send the push notification message. All I did was restoring the cameras and push notification resumed operation. When restoring the camera, all the config is deleted with the exception of WIFI setup (if you have a WIFI cam). Have you upgraded the client? If it persists you can contact Reolink support on https://support.reolink.com/hc/en-us/requests/new