Posts made by joseph_1979

@gmac71624_538988406644942 Do you have the same SSID for both 2.4 and 5G? Try to have distinct SSIDs. I have Argus 3 pro and it is connected to 5G.

@craig-brooker_166029527974023 Just a 4G solar powered router and having Reolink solar powered WIFI cameras and voila'.

@magnust Pet detection is current in beta version on a number of models. Reolink development team is still optimizing the detection algorithm to cover a number of pets. Once this phase is accomplished it will be deployed on a number of models. Which models will have it will be announced later on.

@faasio82_480971996033257 Downloading of high res files is either a bandwidth issue or a phone issue. I can download both H.264 and H.265 files in high resolution modes on my Android smartphones without any issue. Ensure that the application stays open as otherwise file transfer stops and won't restart again.

And for the second problem I do agree that the application needs more refinement when playing video. Sometimes it appears as slow motion. Even during live stream at high resolution the voice sometimes get chopped. I did inform support on it and hopefully they sort it out.

@edwardlubowitz He needs to establish which service is causing the high processor usage. CPU usage is no longer available on Android 12 in debug mode but he can download the CPU monitor. However, this doesn't give the service usage. I told him to select wipe cache and repair appl from maintenance mode.

@simonhasmith_452962417184939 You may go into maintenance mode - hold vol up, bixby and power buttons with phone off and while usb cable is connect to PC. Then select Wipe Cache and repair Apps.

@simonhasmith_452962417184939 I am running reolink client on three Android smartphones and have no issue of high cpu usage. I suggest you to check that your smartphone is updated to the latest Android verision and to do a cleanup of the memory and any background applications.

@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....

@vigy_591093180735512 You have the resolution adjacent to the download button. Better to have additional buttons for other functionalities.

@user_607883587289105_607883587289105 Whenever the 4G router makes an LTE attach (message AttachRequest) to MME) , the PGW (this is the gateway between the mobile packet core and the internet) assigns an internal private IP to the router (in message AttachAccept) and when session is established through the PDN, the PGW assigns a dynamic public IP (PDN IP) from a pool of shared IP addresses. This public IP/port is kept during the session but there is no guarantee that it will be maintained. If there is a handover to say another PGW the IP will be changed. Each time there is an LTE re-attach there is a high probability that the IP/port will be different and this poses an issue if one wants to communicate with the UE (mobile device). However, the ip camera frequently transmit packets with its UID to the Reolink P2P servers which should update the IP of the camera if there is a change. I am not the product designer and so I cannot provide more details here. Your android application queries the Reolink P2P servers to get the IPs of the camera and thereafter establishes a direct communication (encrypted but can be decrypted :)) with the camera. Therefore whenever the PDN IP changes and you try to communicate with the camera, communication cannot be established. So to be able to communicate with the camera at all times you need to request a static IP on your SIM from your mobile operator. I guess this is at a charge. This IP is then added to your profile in the HLR ( where your mobile subscription is created) and each time your 4G router does an LTE attach it is always assigned the same public IP. Mobile communication is complex but fun to work in :).

@reolink-fiona Would the rich push notification includes the possibility to sound the alarm, call emergency or specific number or mute the notification? This has already been implemented by your competitors. You need to act fast.

@joseph-chircop_497308027822318 They need the IMEI to push you the APN configuration (this is a name which points to a profile used by the PCRF to determine the UL and DL together with the QOS). But this can be easily added in the camera similar to what is done on a smartphone.

@thomas_605889571917926 For high resolution Reolink encodes video in H265 format and there is an issue when playing such format from onedrive. A possible solution would be to convert h265 to mp4 before uploading to onedrive.

@christian-busch_66653286949051 I did test a new Argus 3 pro and it did include the pet detection. But it is still in beta version. They are improving the detection algorithm and once optimised it will be deployed. So far cats and dogs.

@user_607280705777699_607280705777699 IMEI is only used in mobile network to block calls in the event the smartphone is stolen. It has no added value in tge call/sms flow. What you need to check is the bands which is supported by both the operator and the 4G/5G module of the camera. In my country mobile operators deliver their 2G, 3G, 4G and 5G mobile services on the following bands.

• 800MHz (Band 20)
• 900MHz (Band
• 1400MHz SDL (Band 32)
• 1800MHz (Band 3)
• 2100MHz (Band 1)
• 2300MHz (Band 40)
• 2600MHz FDD (Band 7)
• 2600MHz TDD (Band 38)
• 3400MHz (Band 42)

So if the camera supports any of these bands then it will work without any issue. You need to ask reolink support to provide the bands supported by the camera you purchased and then check with the operator. Local operators are regulated by the national communication authority and are authorised to use the respective bands.

@gabs_338098463609012 If you already know that 8 cameras shall not suffice to cover all your security needs then I would certainly opt for a 16 port NVR. You stated that you are inclined to have motion detected triggering and if this is the case than your ftp server can handle the file transfers without any issue. Recall that not all cameras will be triggered simultaneously and even so the ftp server can handle such file transfer. I do have ftp servers which handle giga bytes of file transfer. As for the bullet or dome it depends on where to install. Dome cameras are normally used for shorter range and where more vandal protection is required. They also provide wider angle. Bullet cameras are for longer range and easy to install. They don't offer the durability of the domes. My last suggestion is to avoid wherever possible battery operated cameras as you will not get recording before the event is triggered and sometimes it may miss the object. Otherwise installation is fairly easy and here you can find support too. We are here to assist wherever possible.

@user_606848775635059_606848775635059This rather depends on user requirement. As for everything there is con and pro. In a nutshell,

+ Can provide power to devices
+ Single cable for data and power
+ Backwards compatible with PoE and Non-PoE Devices
+ Reduces overall cost
+ Easy to install and relocate devices
– PoE Switches are expensive
– Not suitable for large distances (over 100 meters)

Definitely the way forward is that most devices shall be POE.

@joseph-chircop_497308027822318 support please note.

@bella_412621634248833 Indeed this is a prerequisite when you have a number of cameras each of which has its own configuration. They should implement configuration backup and restore. They can do it either global or individual. I would certainly do both.

@reolink-fiona Hi Fiona, thanks for the invitation. We will certainly assist the members as much as we can.