Posts made by joseph_1979

@reolink-daisy Kindly go through our comments in thread https://community.reolink.com/topic/14545/trackmix-wifi

@sid_534554213130383 untag 'any motion' from recording and push/email notification. Just use AI detection. If still getting false alerts increase the alarm delay and conside to use the object size.

@user_796437497356417_796437497356417 You need to contact support to investigate on support @ reolink . com as I don't use their iCloud.

@ks Which Windows version?

@ks As usual the incompatibility between the player and the video driver.

@ks I never had any issue on TrackMix with previous versions.

@crimp-on_62210811129 This should be included as part of the 'About' in the client. 10 minutes job.

Now they have reduced the number of client instances to 3. Previously it was 5. Processor usage ... average 2.5%.

@Daisy. Kindly include what has been added, removed and improved in the new Windows client. And it will be nice to have these in the 'About' menu.

@jing_734911040270566 Thanks for the tip. I just installed it and did some quick tests and so far so good. Will conduct more tests tomorrow.

@user_678736611209466_678736611209466 Yes, I do. I always keep previous fw.

However, I suggest you to contact support on support @ reolink.com

@zane There is something interfering on your system. I have been running the latest version with no issues.

@iaisrr_374152409329812 It doesn't support PoE, if you plug a PoE camera, you will need to use a PoE Switch or PoE Injector between NVR and IPC.

@user_675991045689422_675991045689422 Hopefully they will fix it.

@user_654306224615431_654306224615431 I did a lot of fw upgrades and so far none of them failed. You may ask support to provide you with an old fw.

@user_717676997320924_717676997320924 I don't have this model. I suggest you to email support on support @ reolink.com.

@reolink-daisy Fantastic.

@dave_wat_ With Wireshark you can see if there is a request coming to your camera. But I cannot ask you for a trace as it will reveal personal data. For me it is strange that the UID is enabled and that you have other cameras which are accessible from an external network. I suggest you to take it up again with Reolink support.

@zane So to download it enter this URL in a browser

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe

@zane Which was your previous version?

See my reply in thread https://community.reolink.com/topic/6925/pc-client-v8-14-0/6?post_id=26768&_=1723971506754

@stevenlavigne50_713244953382940 Unfortunately the shortcuts (aka scene mode) only works on the camera itself rather through the NVR. So to make it work connect the cameras through a switch and then access the cameras directly for the shortcuts.

@dave_wat_ When this happens again, try to restart the router rather than the camera.

Are you familiar with Wireshark?