Posts made by joseph_1979

@phirephoto_633457091563556 By default the camera gets the IP from the router through DHCP. The same applies for your PC. Once you connect to the WIFI, your PC will be assigned an IP by the router. However, you can assign a static IP to the camera but you need to exclude this from the DHCP assignment.

@user_826435831410838_826435831410838 Ensure that the NVR and the cameras are on the same subnet. It is recommended to have the cameras connected to the NVR through an POE switch(es). This allows you to connect to the cameras directly in the event of a failure of the NVR and that there are features not yet readily available on the NVR.

@jo-butagaz By default they are disabled. Good to hear it is working now.

@jo-butagaz Read this correspondence https://www.reddit.com/r/qnap/comments/10bzl41/comment/j6ge3si/

@s-stoessler_71959255531 Only on camera. Follow the procedure outlined in https://support.reolink.com/hc/en-us/articles/900006968183-How-to-import-APN-information-to-Reolink-Go-PT/

@reocam_448003255267488 There are sites which host this new client. Just do a search for 'Reolink Android client old versions'. I have been using it for weeks now and so far no particular issues (based on the features I normally use).

@rodp It could be that the device on which the client is running doesn't have sufficient resources. By reducing the frame rate, you are reducing the amount of data each camera needs to transmit. This can ease the load on the network and the end device (on which the client is running). This, of course, results in less smooth video output.

@kees-schouten_520844064690363 Try to increase the alarm delay to 2 or 3 seconds.

@nick_26792935116 On Reddit I have seen Reolink admin stating that the standalone hub shall be available in June.

@steve-of-2620_403912276062381 Strange. Try to change it to a simple one (just characters).

@user_817931796336826_817931796336826 Never say busy better to say I am working on it. This is what I used to say to my clients and would definitely provide an upgrade asap. Hopefully they will fix it. I am waiting for the real calling feature :).

@s-stoessler_71959255531 It should be a SIM with Internet access. You can try the one you have in your smartphone. Don't forget to add the apn in the camera otherwise it will not communicate with the MME and SGW (mobile operator EPC).

Both the camera and the smartphone mobile accounts will be charged. Camera needs to establish a data session with the mobile packet core of the operator to forward the video while the smartphone has to establish another data session with the mobile packet core to receive the video.

In calls scenario, the receiving party will not be charged (unless it is not roaming). But packet data is different.

@cotters_469494706512076 It should be IoT SIM which shall have access to the Internet. M2M normally restricts access to Internet and so you cannot access it from an external network.

@user_805124439601351_805124439601351 We have been asking for the video deletion function for quite some time. Have no idea whether this is on their implementation list. It shouldn't be that difficult to implement. Never had the requirement to delete any video on my cameras.

@rogere_821547895865564 According to Reolink documentation, the format should be FAT32.

@thomaswieder_486864549789898 The software has no knowledge that the camera has been manually rotated. You need to install it at least 3m above ground and by the time someone rotates it, the camera has already started recording.

@mcs-yard-4_748142991896757 If you are not able to communicate with the camera through the client then it is not possible to restart or restore it.

Could it be that the battery has been drained? Could it be that it lost 4G coverage? Could it be that the data bundle has been used? The best option is to go on site where the camera is installed and check.

@cylanoid_777455682298093

I tend to agree if a function doesn't work then remove it. I never had any of my cameras doing an auto update. I did ask support that if this is not going to be implemented, add a feature on the client to check the fw of the installed cameras and if there is an update pop up a message to the user. This is available on other brands.

@spanciul_260353017975036 email support on support(@)reolink(dot)com

@rodp I am a customer like you. You need to take it up with Shayla who is an employee of Reolink.