Posts made by joseph_1979

@user_750807213801688_750807213801688 Never came across. I suggest you to email Reolink support.

@stingray_736374312435858 Set the sensitivity as shown below and tune according to your preference.

@stingray_736374312435858 Disable any motion in Record, Email and push notification. Add a 1 s delay for person and vehicle. There are other parameters you can tune such as non-detection zone and object siize.

@skeptouchous Please submit your request to Reolink support. I have forwarded this suggestion for quite a long time. I have asked that if the P2P servers fail to receive 10 consecutive packets (at intervals of 20s) then an email or push message notification shall be forwarded to the customer informing that the camera is no longer on-line. The more requests they have the higher the probability of being implemented. At the end it is their decision what to implement.

@user_711725607157890_711725607157890 Thanks for the details. I will use this to inform again the senior support. I have requested this feature for more than a year. Have a nice day,

@mamymam2013_465350299701478 Excellent and enjoy. If you come across issues just report them to Reolink support. Here they don't check often. So far was not able to get the control icons visible. So I have something on my notebook which is somehow impacting the display. I recently updated the java.

@mamymam2013_465350299701478 Version 8.12.1 has an issue of slow connection and sometimes disconnects the session and this has not showed up on v8.11.0. Yesterday they made v8.14.0 available on their website and when I upgraded the control icons were not visible. I did some attempts but to no avail. However, there are customers who manage to run v8.14.0 without any issue esp on Win11.

@john_350143387672724 I can run it, it just the control icons which don't appear. I did upgrade the java and all the DirectX (9) libraries are loaded. This is the first time I have encountered this. I will check further.

@john_350143387672724 Good to hear that. I had to revert back to v8.12.1 as I am not getting the control icons (running on Win 10). I reported it to support.

@roger_338406533693591 You may not have the DirectX dll libraries used in the development of the client. Try installing the DirectX redist (June 2010)....yes old dlls. Try it. It won't harm your system as these are added to the DirectX11.

@jsrone_193492483571881 I suggest you to submit your request on https://support.reolink.com/requests/

@zero66 Yes I saw this on other brands and I did suggested it for quite some time.

@antti_388235293470903 Kindly submit your details on the issue on https://support.reolink.com/requests/ In this way they will know on which models this issue is occuring.

@tomselbyuk_331910860959874 This issue has already been raised by a couple of customers and hope that Reolink provide a new client. Kindly submit your request on https://support.reolink.com/requests/

@mamymam2013_465350299701478 I fully understand you and it should be left to the customer to chose what he/she wants. It only works when the PC running the client and the cameras are on the same network. We have been telling them to change but so far nothing changed.

And yes the website is sometimes not updated and fw are sometimes provided to individuals. If there is fw then it should be avilable to all. Every 3 months I email support to see if there is any newer fw for my models. It shouldn't be like this. This should be like other brands where the application prompts the user that there is a fw update on any of the connected cameras. Hope they will adopt this method.

@oakmont_633419891937300 Excellent.

@user_751589389476074_751589389476074 So you are looking for a battery operated camera. These come with PIR which detects object through Infra red. Distance detection is less than 10m at full sensitivity. If 8 m is rather too short than you need to have a POE/DC powered camera. If 8-10m is enough you can opt for Argus 3 Ultra or Argus PT Ultra. Check this link https://store.reolink.com/battery-security-cameras/?gclid=CjwKCAjw-eKpBhAbEiwAqFL0miwONpmdSeRCyXUunzyfSc3ldFfJh6J8R98uPnmYR1ahgiTkFXA-5RoC21sQAvD_BwE

@jake_743584866869413 Do you need a subscription for Blink cameras to have this feature?

@jake_743584866869413 Thanks Jake. We have been asking for this features for a long time now. Kindly submit your request on https://support.reolink.com/requests/ The more requests they get the higher the probability of being implemented.

@user_751708504047858_751708504047858 I am a customer like you and assist members based on my technical knowledge and experience.

We need to ask Reolink on whether they intend to add the patrol feature to the TrackMix. @shayla Kindly reply to this request.