Posts made by joseph_1979

@user_780297176101116_780297176101116 I am a customer like you and I am here giving support based on my engineering skills. A second or two is expected since the media has to flow through P2P relay servers and then reach your mobile (if you use mobile data). If, however, your mobile is on the same network as the doorbell then it should be less.

@alfred-bols_468961834086562 This shows that you are connected through an external network to reach your cameras/NVR. To reach your camera the PC Client has to request the assistance of a P2P relay server (service provided by AWS/Azure). So the flow of media is from camera to P2P relay server to your PC running Reolink Win client. The bandwidth on the P2P relay servers is not infinite and is not free at all. Reolink are paying for this service and in order to avoid congestion they have set the resolution to default (Fluent) each time you move away from the camera. However, this is not the case when your PC is on the same network as the camera.

@user_588567793635436_588567793635436 As long as you know what you are doing it doesn't matter at all. You can go for static IP on all the devices and inhibit DHCP on the client or else enable DHCP service on the router and the client and all devices will request the DHCP service to provide the IP and the Gateway IP. If you are considering multiple DHCP servers, remember that multiple DHCP servers cannot share any of the same addresses. If you use more than one DHCP server in your network, each server must be configured with its own unique IP address range.

@user_716836976738468_716836976738468 If it is still under warranty then contact Reolink support.

@nickburt218 So this means that the time on the camera is correct and subsequently the issue seems to be in the way the image is displayed by the client on the PC. Can we change the priority of the Reolink client? Start task manager and go to tab Details. Find the Reolink processes and set it to a higher priority. Realtime may kill your processor....I guess. Do it on the PC where there is the highest lag.

@user_779346621022398_779346621022398 Beyond the fence it is very difficult for the camera to identify a person. And on the other camera you have any motion and so it detects the movement of the person. If you set the other cam as persons only, most probably it won't detect it either. I also see that the IR lights are rather low on the RLC-1224A (LED 2pcs/28mil/850nm) compared to the DUO 2 (LED 6pcs/20mil/850nm). Moreover the RLC-1224A has a better sensor than that of DUO 2. I think if you add an external IR illuminator, it would help the RLC-1224A to detect movement beyond the fence during the night.

@user_779346621022398_779346621022398 Beyond the fence it is very difficult for the camera to identify a person. And on the other camera you have any motion and so it detects the movement of the person. If you set the other cam as persons only, most probably it won't detect it either. I also see that the IR lights are rather low on the RLC-1224A compared to the DUO 2.

@mag_773694080585884 As webOS operating system is unique and different then it is not possible to install Google play store or any 3rd party application. In simple terms you can only use what the supplier made available on the TV.

Have a look at https://reolink.com/blog/view-stream-ip-cameras-on-tv/

@gcollier_69243955248 Can you ask support to give a reason why they are no longer supported?

@nickburt218 Did you check the time through the Android application when it shows a delay of 6s on the PC (you may use the Webui from same PC)? The display time is the one produced by camera. Is NTP enabled on cameras? Is port 123 allowed through your BB router?

@user_776589785108726_776589785108726 Thanks for the update. However we have asked for zooming using the mouse to be consistent when playing the video.

@tfmeier_180048410190002 As I stated. They are independent. Backup is a MUST have.

@user_779346621022398_779346621022398 Remove any motion and tag person in record and push/email notification. Increase a bit the smart sensitivity of person. We don't use any motion as it generates lots of false alerts. We are mostly concerned about persons and vehicles.

@nickburt218 Good. And you are running v8.8.5 right?

@user_779296754262228_779296754262228 Just click on restore and all the settings will be set to default with the exception of WIFI settings. I have the RLC-511WA and have no issue on which channel to connect to on 2.4G. Currently it is connected to 5G.

Is this part of an ecosystem? I haven't seen this model anywhere on Reolink site.

@micciche-matteo I have never came across any Reolink document on ONVIF implementation. Only the API doc was released to the public. You may submit your request to Reolink support.

@user_779346621022398_779346621022398 Can you paste the screenshots from motion detection?

Check these out

https://support.reolink.com/hc/en-us/articles/900002835163-How-to-Set-up-Smart-Person-Detection-Recording-only-via-Reolink-App/#:~:text=If%20you%20want%20the%20camera,you%20want%20for%20person%20detection

https://support.reolink.com/hc/en-us/articles/900002839763-How-to-Set-up-Smart-Person-Detection-only-via-Reolink-POE-NVR-System/

@nickburt218 Are the PCs connected to the same network as the cameras? If this was lagging from the camera then it would have certainly remained unchanged. So it seems some video delay on your system. When you see the delay, can you use your Android/IoS application to see the time on the camera?

@tfmeier_180048410190002 For FTP you don't need to have recording on SD.

@nickburt218 it seems that the time lagging is somehow caused by the 64bit client. What's the CPU usage when using 8.8.5?