@orimate_657831774662751 From their website, it is clear that the RLC-510WA has just person and vehicle detection (https://reolink.com/product/rlc-510wa/?gclid=CjwKCAjw15eqBhBZEiwAbDomEtfS_wRFq3B_d4Zu6Nxpg_JOZvKOm60eZxiIaSi7Fa4iOiAvp3Gi5hoCgc8QAvD_BwE) So the RLX-410W you received were loaded with a beta firmware which included the pet detection.
I suggest you to email Reolink.

Posts made by joseph_1979
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RE: RLC-410W RLC- 510WA Pet detection
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RE: Camera doorbell with web browser
@user_751560832479440_751560832479440 Check this out https://support.reolink.com/hc/en-us/articles/360003452893-How-to-Access-Reolink-Cameras-NVRs-Locally-via-Web-Browsers/?gclid=CjwKCAjw15eqBhBZEiwAbDomEkaloue5JJWhFdz2-a1eLuiGTQD4oc60VbEURG04_780i-C0URJ0SRoCmrUQAvD_BwE
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RE: PC Client V8.14.0
@yzjeff_445932803580135 Je ne sais pas quoi dire. Je suis passé à la v8.12.1 en raison d'une barre d'icônes manquante.
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RE: Snooze Notification
@doug_752101354516718 Uh we have been asking this for quite some time. We asked for status, schedule and more settings on the Scene Mode. This is on the application and doesn't entail any changes in the firmware. At least on Android and IoS. Hope we see this implemented.
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RE: PTZ (and other) icon(s) missing
@nourdin-ikke_283965697560810 Not yet. I am still awaiting a fix from support. It should be easy to fix...........
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RE: Argus PT cam records to early
@gprob_727877509505248 I would untag any motion from recording/email/push notification and allow AI detection.
See my reply to another member at https://community.reolink.com/topic/6980/recording-radius-distance?post_id=26594&_=1699101310753 -
RE: RLC-410W RLC- 510WA Pet detection
@orimate_657831774662751 According to the download center (https://reolink.com/ca/download-center/?gclid=CjwKCAjw15eqBhBZEiwAbDomEviJii9_7YDFM6GBC9cCK2gPj1yveA6N-G6bxPhS-u8pY63veEEzOhoCG-oQAvD_BwE) the stable firmware is v3.1.0.951_22041567 and this includes AI. You have two options, either to email Reolink support or download the firmware from the Reolink Donwload Center and use the client to update it.
Being an engineer I would opt for the first but if you don't want to risk then ask for Reolink assistance.
Note that there is a site running by third party which archives the firmware of Reolink units. https://[censored]/AT0myks/reolink-fw-archive -
RE: new Firmware for RLC-823A? not the Beta-Vrsion but the final new one?
@input_343270296944801 This is old. There are newer firmware as can be seen in the unofficial site at https://[censored]/AT0myks/reolink-fw-archive
To ensure you have the newest official firmware email Reolink support. -
RE: WiFi/PoE Door Lock
@user_754824399286440_754824399286440 Reolink is more oriented to cameras than IoT.
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RE: Scenes query
@corky_737880191164642 You need to get to each camera to see if it is enabled/disabled. Too cumbersome. We have requested to have status, additional settings and schedule added to the scene features. A few months ago the community Reolink Administrator asked us in a survey what we need to have in the scene feature.
Check this out https://community.reolink.com/topic/6233/survey-on-reolink-app-scene-mode?post_id=23852&_=1699003230343 -
RE: Non-detection Zone not working
@erda_752207801675934 Try to untag any motion from recording/email (if you use it) and push notification (if you use it). Leave only AI detection.
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RE: PC Client V8.14.0
@user_754645884567794_754645884567794 Some say 8.11.0 is better and more stable. However, I am on v8.12.1. It takes some seconds before the view appears but otherwise I had no issues.
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RE: continuously Local recording
@acanicio_729093081293029 or Cerberus ftp server.
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RE: Bring back manual light switch in app
@calcanius_661775128809567 Now better. Yes they have removed it from landscape in the last few versions. It's only available in portrait mode. I will report it to support. Please report it too.
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RE: PC Client V8.14.0
@acanicio_729093081293029 Hi Axel. Yes this is what I have reported to support. First they display the icons bar and then they superimpose it with the picture in both live view and playback. Thanks.
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RE: Zyxel NSA310S and RLC-811A
@user_753791312642299_753791312642299 Does the NAS have FTPS? Because the camera connects with FTP and asks to use FTPS. In order to understand what is happening you need a wireshark trace together with the logs at NAS.
Try to write on the logged directory rather than allowing camera to create one and give full authority to the account.
Remove any trailing / in the directory name. 452 error may be thrown due to the camera is unable to create directory or file.