Posts made by joseph_1979

@joel_329517575323871 Check this list at https://support.reolink.com/hc/en-us/articles/360012083433-Which-Models-Countries-or-Regions-Support-the-Cloud-Service-/

Maybe they changed something. I suggest you to submit your request at https://support.reolink.com/requests/

@ikan_koki2000_344228051996904 Kindly submit your request to https://support.reolink.com/requests/

My recommendation is to have a dc powered or POE doorbell camera.

@patrick-bisson_302688642466037 Which model?

@admin_534826144895134 Did you email them and forwarded the video in clear mode?

@issom I suggest you to download the recorded video in clear mode and forward it to Reolink support. I had one instant where my WIFI TrackMix faced the wall but since I have limited the horizontal range to 120 degrees (which is enough to where it is installed) it didn't happen again. However, I have asked Reolink to improve the night detection as somethings it detects person and there is no person at all. Then I shaded an area leading to the stairs and the false alerts stopped.

@user_742592414077069_742592414077069 Of course you need to face the camera to the scanned QR code on the smartphone to register. This is part of the procedure.

@user_619357829627991_619357829627991 I had no issues with v8.12.1. Sometimes the best option is to uninstall and install new client rather than upgrade.

@user_742171068719302_742171068719302 I have it too and would say the same.

@user_711725607157890_711725607157890 Kindly forward your request to Reolink Support. Didn't hear anything from Reolink about these often requested features.

@jaygo_370576055292153 Kindly submit your request to Reolink Support.

@packteam4_742437534679227 You need nano SIM.

@myreolink_533265780207845 It depends on the resolution. 5MP requires a nominal bandwidth of 7 to 8Mbps. You can check it out on task manager.

@sjmac2000_702782591512851 I suggest you to submit your request to https://support.reolink.com/requests/

@myreolink_533265780207845 12Mbps as uplink speed is rather low. At least you need to double it.

@promomail2550_526224052859075 It can be for voice and data. As long as there is data then it should be fine. Data goes to the MME/SGW and voice goes to MSC.

@user_672753123868700_672753123868700 Have you tried v8.11.0?

@promomail2550_526224052859075 What was the uplink speed? This is the most important from the camera's side. Have you switched it off and on?

@promomail2550_526224052859075 Check 4G/4G+ signal strength at the location of the camera. If there will be handovers to 3G then you get these issues. Measure the uplink speed. Push notification and picture require minimal bandwidth.

@user_711725607157890_711725607157890 No. It has to be a SIP client and requires a SIP account with a service provider. As you know it is not always easy to setup SIP with a service provider due to various specific requirements. Some require PPI, some Rel100, etc. I have been through this with a number of customers who migrated from ISDN to SIP and new SIP services.

@steven_738981743145089 Rich notification is only allowed for doorbell WIFI and this is against a subscription. The preference showed by most members is to have a VOIP callout. Basically Reolink has to deploy SIP application servers which when alerted from the doorbell originates a SIP call to the user smartphone. The ingress to the appl. server shall be a live view from the camera. Users have to set up a VOIP account on Reolink SIP servers.

@shayla Can you please let us know if rich notification will be extended to other cameras? And is there any plans to introduce call outs when the doorbell button is pressed similar to what is being done by your competitors.