Posts made by joseph_1979

@alpha019770_447343614267629 See below

@user_670886045503608_670886045503608 Disable VPN and try again. Make sure that the UID is enabled on the NVR else you won't connect to it from an external network.

@janser-dienstleistungen-gmbh_257000373518575 I fully agree but I am a customer like you. I told them several times to keep it updated.

@cédric_756173795434660 And if you use the provided ethernet cable, it will work right? It must be something in the cable. Did you buy the cables or you did them? Sometimes I think I terminated them well but had to redo them.

@jwbcase_473537900306580 It's impossible :).

@cédric_756173795434660 So it may be a termination issue. Check this out https://support.reolink.com/hc/en-us/articles/360011593434--Wiring-Standard-of-Ethernet-Cable/

What is the length between poe switch and camera?

@trooper69_647698901004322 I don't use icloud. I suggest you to email support. I use ftp, sd and nvr.

@tucker3738_367076416745686 We have requested to add a schedule to the spotlight. I do suggest you to submit your request to support too.

@cédric_756173795434660 How is the camera connected in garage? Are you using the same POE switch? So if the POE switch is used then the only difference is the cable. Did you try to add the camera using its UID?

@mrmoorey Hopefully this together with the disappearance of the icons bar shall be sorted out in the next upgrade.

@mikey-mouse_751707670069467 Which camera model and what is the brand of the SD card?

@avperede_213931771191537 From the specs of the POE doorbell, you can see that it can be powered either using POE or 12-24VAC 50/60Hz, 24VDC. For data you can use the ethernet cable.

@kcbennett_265279160709332 Try to add them using the UID.

@avperede_213931771191537 You're welcome.

@user_757356525793524_757356525793524 Follow these links.

https://support.reolink.com/hc/en-us/articles/360004189434-How-to-Set-up-Email-Notifications-via-Reolink-App/

https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-App-Password-in-Gmail-Account/

@avperede_213931771191537 I do not think the 433MHz transmitter on the doorbell has so much power to reach the Chime receiver at 500 feet. I haven't seen any specification in this regard. I have installed one at my summer residence and it is 25 feet away and there are two walls in between. Maybe you will get 20m if there are no obstacles. To have accurate details, I suggest you to submit a request to support on https://support.reolink.com/requests/

How about using the existing chime as illustrated in https://www.youtube.com/watch?v=BDmPHB2KaJc

@daservices-usa_295488157241547 The 'underwater' audio quality is a known issue on the CX410 and E1 Zoom cameras. Lately a number of selected testers were provided with a CX810 and one of them stated that the audio quality is the same as that of the CX410. They should continue to use and improve on the microphone circuitry of DUO 2/811A/TrackMix, etc.

As for the spotlight we have suggested most of your ideas. However, I suggest you that you submit your request on https://support.reolink.com/requests/ The more requests they have the higher the probability of being implemented.

@user_757127374741702_757127374741702 Go to Reolink download centre and check that both the nvr and the TrackMix have the most recent firmware.

@boxerdmein_43958685028573 I suggest you to email support.

@avperede_213931771191537 Communication between the doorbell and the chime is via radio signals operating at 433MHz. So when the button is pressed a message comprisings of 1s and 0s is modulated either in PWM or PMM and transmitted over radio signal operating at 433.92 MHz. The receiver in the chime decodes the message and sounds its buzzer.

Before using the chime with the doorbell you need to pair them.