Posts made by joseph_1979

@tonyht They were working on providing a different tone for the push message notification when the button is pressed. But didn't hear anything. However, the best option is to originate a call as being done by their competitor

@tryon_438688048967853 Try to add them using UID.

@user_752523005767835_752523005767835 Sure. I am contact with senior support. The icons are overwritten by the picture.

Meanwhile I rolled back to v8.12.1.

Update: Ticket passed to engineering. Let's see what will be outcome.

@pedro-vieira_536139653558427 Try resetting the chimes and follow Reolink's pairing instructions. Follow the instruction shown in https://support.reolink.com/hc/en-us/articles/11613761961241-How-to-Set-up-Reolink-Chime/

@stingray_736374312435858 Good to hear that. If you set them as I explained then it should work. Here it is hot and sunny :).

@stingray_736374312435858 Set the motion as follows and the smart sensitivity as I indicated in my previous reply.

@user_750807213801688_750807213801688 Never came across. I suggest you to email Reolink support.

@stingray_736374312435858 Set the sensitivity as shown below and tune according to your preference.

@stingray_736374312435858 Disable any motion in Record, Email and push notification. Add a 1 s delay for person and vehicle. There are other parameters you can tune such as non-detection zone and object siize.

@skeptouchous Please submit your request to Reolink support. I have forwarded this suggestion for quite a long time. I have asked that if the P2P servers fail to receive 10 consecutive packets (at intervals of 20s) then an email or push message notification shall be forwarded to the customer informing that the camera is no longer on-line. The more requests they have the higher the probability of being implemented. At the end it is their decision what to implement.

@user_711725607157890_711725607157890 Thanks for the details. I will use this to inform again the senior support. I have requested this feature for more than a year. Have a nice day,

@mamymam2013_465350299701478 Excellent and enjoy. If you come across issues just report them to Reolink support. Here they don't check often. So far was not able to get the control icons visible. So I have something on my notebook which is somehow impacting the display. I recently updated the java.

@mamymam2013_465350299701478 Version 8.12.1 has an issue of slow connection and sometimes disconnects the session and this has not showed up on v8.11.0. Yesterday they made v8.14.0 available on their website and when I upgraded the control icons were not visible. I did some attempts but to no avail. However, there are customers who manage to run v8.14.0 without any issue esp on Win11.

@john_350143387672724 I can run it, it just the control icons which don't appear. I did upgrade the java and all the DirectX (9) libraries are loaded. This is the first time I have encountered this. I will check further.

@john_350143387672724 Good to hear that. I had to revert back to v8.12.1 as I am not getting the control icons (running on Win 10). I reported it to support.

@roger_338406533693591 You may not have the DirectX dll libraries used in the development of the client. Try installing the DirectX redist (June 2010)....yes old dlls. Try it. It won't harm your system as these are added to the DirectX11.

@jsrone_193492483571881 I suggest you to submit your request on https://support.reolink.com/requests/

@zero66 Yes I saw this on other brands and I did suggested it for quite some time.

@antti_388235293470903 Kindly submit your details on the issue on https://support.reolink.com/requests/ In this way they will know on which models this issue is occuring.

@tomselbyuk_331910860959874 This issue has already been raised by a couple of customers and hope that Reolink provide a new client. Kindly submit your request on https://support.reolink.com/requests/