Posts made by joseph_1979

@railfan-arizona_485965826351268 I presume that you have the same cameras at Stockton and at the other districts. Which models if I may ask? And from Android you are able to connect to all cams right? And before upgrading to v8.12.1 you were working without any issue. Did you try to install the client on another PC and add the cameras again? A wireshark trace shall help to determine whether there is any response from the camera.

@user_617650665832448_617650665832448 Is the DUO 2 battery operated? Reolink adapter normally uses the 5.5 x 2.5 mm jack. You can measure the diameter with a ruler.

@user_731146402644113_731146402644113 Puo seguire questo video https://www.youtube.com/watch?v=c45J61GhFuo

Prima genera un password sul applicazione gmail.
https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-App-Password-in-Gmail-Account/

Poi configurar email su Android.
https://support.reolink.com/hc/en-us/articles/360004189434-How-to-Set-up-Email-Notifications-via-Reolink-App/

@160334357029011 Just to let you know that I am on v8.12.1 and have no major issue.

@user_617650665832448_617650665832448 Good to hear that. You has to delete it from Win client and android and add it again. If it fails rhenium you need tp restore it.

@user_727999352516787_727999352516787 Another service provider offering the relay functionality.

@user_727999352516787_727999352516787 cloudflare is a service provider too like Amazon and Azure. I am in Europe and the p2p servers are through Azure and AWS.

From mac terminal enter nslookup p2p2.reolink.com. You need to use the client on the mac and not the iPhone. Just use the iPhone for hotspot using mobile data. Please install wireshark on mac and take a trace on mac.

See this written by Reolink.

https://support.reolink.com/hc/en-us/articles/900000618443-Introduction-to-P2P-or-UID/?gclid=EAIaIQobChMI9dyDj5mAgQMVSC4GAB11AAerEAAYASAAEgKxafD_BwE

@mignodon_684022733922697 Does this also happen when you are connected to the same network as the camera? Which client are you using for Windows? Did you check your upload speed on your router when viewing the camera through your smartphone and connected to mobile network?

@user_727238878437606_727238878437606 None of them has the option to force WIFI to 5G band. I think Reolink started to implement this on their latest models such as E1 OD Pro.

It normally connects to the one you have connected the camera to. Is the 5G available at the location where you shall be installing the cameras? Recall that 2.4G waves have shorter wavelength and so longer range. I do have WIFI cams connected to 2.4G and have no issue at all.

I do suggest you to email Reolink support and ask if they are capable to extend this to your models.

@user_731114945163512_731114945163512 If it is a battery operated cam which uses PIR detection then it makes sense but for pixel motion detection, the camera has to continuously compare the change in pixels from one frame to another. So in this case the IR has to be always on.

@stuart_185312528715954 I am a customer like you and give my support on operation based on my engineering and software skills. Yes, I am aware of that archive and it's really pity Reolink don't include old firmware and clients in their download center.

Nevertheless I suggest you to open a ticket with Reolink support.

@stuart_185312528715954 Go to https://reolink.com/download-center/ and download the fw and apply it using the Windows client.

@stuart_185312528715954 I am on the same firmware but i have the WIFI TrackMix model. I don't have any issues and I can view in clear mode and the sound is continuous.

Try to email Reolink support.

@issom If this is fine then they should make it available to all TrackMix customers. What's the version of the firmware pls?

@sarcasmpro I don't have this camera. Try to email Reolink support.

@user_653760672600082_653760672600082 Kindly email support of https://support.reolink.com/requests/

@egmontr_304656000733347 Kindly submit your request to Reolink support on https://support.reolink.com/requests/ . Shortly Reolink shall update the client to have a different ring tone if the doorbell button is pressed. However, we, as customers, are requesting Reolink to call the smartphone as is being done by competitors. We receive lots of push notifications for a myriad of appls and so we need to have an incoming call on our smartphone when the doorbell button is pressed. Their proposal as an interim is fine but we need a SIP call.

@user_727238878437606_727238878437606 It connects to the strongest signal level. New cameras have the option to force the camera to connect to the 5G Hz band as the preferred band,

@user_731045746307225_731045746307225 What is your issue?

@user_617650665832448_617650665832448 Add it using its UID.