Posts made by joseph_1979

@user_726202904981644_726202904981644 @Lorenz. Kindly update the progress to this customer.

@railfan-arizona_485965826351268 That's too long. It should be just a few seconds when logging from another network. We can eliminate the ISP by using the hotspot of the smartphone. Can you connect your PC to the smartphone hotspot (use mobile data not home WIFI) and try to connect to remote cameras from PC client? Thanks.

@plum-hale_471695702057097 According to Reolink support, the dev team is working on motion tagging. Have no idea when this shall be made available.

@user_729627336949995_729627336949995 Submit your proposals to Reolink support so that they will pass them to dev team for evaluation.

@user_730146859262203_730146859262203 Disable it.

@user_726829142737134_726829142737134 Check out this link https://support.reolink.com/hc/en-us/articles/900006968183-How-to-import-APN-information-to-Reolink-Go-PT/

Make sure you type it correctly with no spaces as some operators will reject the IMSI attach from the MME side. Others take a default one even you type it incorrectly.

@ryandanielwood_77905830711496 Submit your request to Reolink support. The more requests they have the higher the probability of implementation.

@abruemmer_294883353338065 Which one you want? Perhaps this one https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

@rjliii_56525500874 I am running v8.12.1 on both Win 10 and 11 and don't have this issue. It's normal to have 5 Reolink processes, each of which performs specific task. The one with the highest memory is the one communicating with the cameras and handling the media flow. Do you have other background processes with higher priority? Try to assign higher priority to Reolink client processes.

At the same time email Reolink support and include any info/screenshots to assist them in troubleshooting.

@user_727999352516787_727999352516787 Hi Mitch,

Your client is directly connected to the camera IF AND ONLY IF both the PC running the client and the camera are on the same network. This is really P2P. However, when you are on an external public network such as mobile network or on a WIFI network other than that where the cameras are connected to, your PC running the client establishes a connection with an Amazon (mostly as it may use Azure) server. This server has a connection to your camera and the media flows from camera to this P2P Relay server back to your PC and conversely from the PC to the P2P Relay server to the camera. If you are familiar with networking then you can use Wireshark on your PC and see the UDP packets destination IP address. Go to WHOIS IP and you will get Amazon. You shall even see the client sending DNS queries (A record) to get the IPs of the P2P servers.....Reolink have reserved 16 P2P IP addresses but only 8 are used, the others pointing to the loopback IP. I did explained this in details in various articles in the community. Try to search them.

Or else if you wish to share the trace I will show you. I can teach you to pursue a Master Degree in Telecoms/Networking if you pay me accordingly :).

See the trace below. So the camera is sending packets to the Amazon P2P server which in turn forwards it to my PC (local IP since the NAT is done at the router side). Go to the Internet and search for whois IP and enter 35.180.0.0 and it will give you the company using this range. In the 192.168. UDP packet, the client acknowledges the packet received.

Amazon Data Services France AMAZON-CDG (NET-35-180-0-0-1) 35.180.0.0 - 35.180.255.255

So I will send you the bill........address pls :).

@railfan-arizona_485965826351268 one more test pls. Take note of the UID of the camera you powered off/on . From the client delete it. Then add it again using the UID.

@das-dos_208145718501556 You're welcome. Enjoy programming....it is unbelievable fun in particular C++.

@joseph_1979 Typing error.

Here it comes.

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetEnc\",\"action\":0,\"param\":{\"Enc\":{\"channel\":0,\"audio\":1,\"mainStream\":{\"size\":\"3840*2160\",\"frameRate\":25,\"bitRate\":8192,\"gop\":2,\"profile\":\"High\"},\"subStream\":{\"size\":\"640*360\",\"frameRate\":10,\"bitRate\":512,\"gop\":4,\"profile\":\"High\"}}}}]" "https://192.168.X.X/cgi-bin/api.cgi?cmd=SetEnc&user=#username#&password=#passwd#"

If it works then I am better than chatgbt :). Don't forget to reboot after.

@das-dos_208145718501556 Oops sorry to hear that it didn't work. Let me check it on my camera.

@railfan-arizona_485965826351268 So the P2P Relay servers (provided by AWS/Azure) are not being updated with the cameras IPs since it is also happening with 8.8.5. Stockton may be using a different P2P server and the camera is constantly sending the HB packets. Can you ask someone to power off/on one of the cameras and check again?

They need to listen to us, the genuine customers. The application is not that massive (like a mobile network which requires a full 12 months of intensive testing :)), just set a test list and voila'.

@das-dos_208145718501556 Only the Initial was enough to know what is missing. So we need to add the I-Frame interval parameter gop.

Check again :).

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd": \"SetEnc\",\"action\": 0,\"param\": {\"Enc\": {\"channel\": 0,\"audio\": 1,\"mainStream\": {\"size\": \"3840*2160\",\"frameRate\": 25,\"bitRate\": 8192,\"gop\": 2,\"profile\": \"High\"},\"subStream\": {\"size\": \"640*360\",\"frameRate\": 15,\"bitRate\": 512,\"gop\": 4,\"profile\": \"High\"}}}" "https://192.168.X.X/cgi-bin/api.cgi?cmd=SetEnc&user=#username#&password=#passwd#"

BTW what's the model?

@das-dos_208145718501556 It's more simpler and robust. I do have a number of Linux machines G10 in VM/OpenStack.........but no MAC/IOS :).

@das-dos_208145718501556 They should improve the API by adding appropriate error codes and update the API doc if there are changes. The error indicates that we have a missing parameter. So we need to get the printout first. Maybe we need to add gop.

Send this to get what need to be included. You should get the initial (default) and the one set (Value)

curl -s -k -X POST -H "Content-Type : application/json" -d "[{ \"cmd\":\"GetEnc\", \"action\":1, \"param\":{ \"channel\":0}}]" "https://#IP#/cgi-bin/api.cgi?cmd=GetEnc&user=#username#&password=#passwd#

Don't worry about the private IP 172.16. 0.0 to 172.31. 255.255 (class B)....nobody will be able to access this IP from the Internet side.

@user_685202497601687_685202497601687 All Battery-Powered Cameras (incl. Argus Series, Go Series, Dual-Lens Battery Cameras, and Keen Ranger PT), E1 Series, and Reolink Lumus are supported by the cloud service.

@user_646203682046022_646203682046022 Have you communicated with Reolink support? We don't have the code and so cannot delve further about the buffers reserved and released by the applications. Typical error with programmers.