Posts made by joseph_1979

@tejo_294954288566415 Unfortunately I don't use the cloud account. Kindly continue to pester the support. They will definitely help you.

@wswelstar_472433940881557 You're welcome Bro. Hope they clear the issue most customers are encountering.

@franck-danard_535946363461832 Frank the issue is that this client requires a DirectX9 dll. You need to install or repair DirectX. So you have connected and audio but no video.

Try to get DirectX_Repair(Enhanced_Edition)-Eng.zip

@john_350143387672724 Correct. It's available in Reolink Download Center.

@user_732141325009107_732141325009107 Go to system/user management. Here you shall see the IP(s) of the devices logged on the camera. No timestamp.

I have requested Reolink to log the last 20 users with username, IP and duration. And this data can only be erased by a hard reset ONLY.

@alessio-ale_307130782011555 I am running v8.12.1 since it has been released and have no issue to monitor 8 WIFI Reolink cameras. However, I do not know its behaviour when the number of cameras increase to 15 or more.

Have you contacted Reolink support?

@m_12_327023508676743 You need to install it.

@daniele-francesconi_370190851416246 No update so far.

@user_727238878437606_727238878437606 To keep the colour mode for a longer period then you need to adjust the switching threshold to the right (+50). This threshold varies between -50 and +50. To keep the black and white longer than you need to adjust it to the left.

@issom So they have upgraded the fw and now it is tracking both vertical and horizontal right? I will check the download center and if available I will apply it on mine Trackmix. Thanks a lot.

@user_645225041588230_645225041588230 I think Reolink has to check whether the processor is able to manage to high temperature. Have seen a number of complaints.

@user_645225041588230_645225041588230 I suggest you to email Reolink support.

@skart_724884987424897 It's the password you have assigned when setting up the camera. If you have forgotten it then reset the camera and start again. Note that if you have more than 1 camera connected directly to the NVR, then from the NVR side you either share all the cameras or none at all.

@user_731589111668879_731589111668879 Use the scene mode as described in https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App/?gclid=Cj0KCQjw0bunBhD9ARIsAAZl0E3-w7Yv_wnqE9ejSf4F08sBgdQVk15BP6MTCjQk-0hF4grTh9-VNJQaAliCEALw_wcB

@user_727999352516787_727999352516787 Home maintenance is like software........you won't ever say it is complete as it merely depends on one's imagination and creations. I do remember developing applications for big companies and I never say that's all. Always adding.

Just plan it and do it.

For Reolink cams. just have distinct 2.4G and 5G SSIDs.

@user_731491452289253_731491452289253 I suggest you to email support and quote your hw and fw versions. They might have released new fw versions.

@user_694372066795760_694372066795760 Reolink are working on motion tagging but I think this will be available on new cams. We have been requesting this for quite some time.

@shayla: Can you please update us when the motion tagging shall be available to the customers and on which models?

@user_727999352516787_727999352516787 That's fine. Is it the RE650 V2? This is absolutely one of the best I have ever seen. I installed two at my sister's house and she never complains.

@user_727999352516787_727999352516787 Try to avoid having cameras inside the house, wherever possible. I have two (in garage) but I check the logs of the router and have a number of rules.

@user_727999352516787_727999352516787 You're welcome. If you have networking or Telecom (Mobile, IMS, vPBX, Fixed, VOIP, protocols, etc) questions just put it here and when I am free I will answer. The communication between the camera and the client is encrypted and so far I didn't hear anyone who was able to decrypt it. No matter how much security you add, there is always a way to get through, This is like the well known Alcatraz which was considered as the most secured prison.......but three managed to escape. I am using the UID method and if your router has firewall then you can implement rules.

You can use DDNS and port forwarding to communicate with the cameras too. You can create a free account at noip(dot)com. Here you need to create a hostname which you need to enter in the camera DDNS config. Set a static IP 192.168.1.Y and media port XXXX for the camera. Then on the router add a rule with external/internal port mapped to 192.168.1.Y for both UDP and TCP. Then go to client and add the camera using the domain and port and voila'. In case of VPN you need to set up an VPN on your router like openvpn. This is the mostly secured.

Don't forget to follow the policies set out for passwords creation and renewal. I have forwarded a number of suggestions to Reolink to enhance the security on the cameras. It is not about securing the premises but also securing the camera itself. I didn't get any reply. Just that my suggestions have been forwarded to the dev team and nothing else.