Posts made by joseph_1979

@railfan-arizona_485965826351268 I think this has to do with the connectivity between the cameras and the P2P Relay servers serving the cameras in Arizona and New Mexico. The cameras send HB packets (every 5 or 10 min....need to check the trace) to the P2P servers to update their private and public IP. If there is a request from the Client, the P2P server connects to the camera and to the PC on which the client is running. If the camera changes IP then the P2P server cannot connect to the new IP until a new HB packet is received. Can you check whether there is a change in the public IP of the BroadBand router to which the camera is connected to?

The fact that there is no issue with California cam, then it does exclude issues with the client. And you confirmed this by trying the scenario on most 32bit and 64bit clients.

This can be solved by having a Wireshark trace at the egress of the Broadband router at Arizona and New Mexico. Here we shall see if the request comes from the P2P server and if there is a change in the IP. Do you have a different setup at these two locations? Any firewall? Any congestions on the uplink? By default the stream selected is Fluent and so requiring the least bandwidth. Try to set one of the cameras with the lowest bit rate, resolution and fps for the fluent. Just to check.

You may choose to connect to the camera using DDNS and avoid the P2P servers. Of course you need to disable UID on the camera and enable DDNS. You can use NOIP DDNS service which is free. To configure DDNS on Reolink camera follow this link https://www.reddit.com/r/reolinkcam/comments/12qg79l/ddns_and_port_forwarding_to_connect_to_reolink/

@reolinkshayla Noted. Its availability might take some days in Europe.

@user_736098558853348_736098558853348 You didn't tell that you have the NVR too. You need to delete it from all entities. Seems something happened when iy has been connected to the NVR. Was there any iphrade on either NVR or Trackmix? suggest you to email Reolink support do that they will investigate sbd correct the problem. Thanks for the update.

@davechamplin_486325576704200 On all cameras? Can you select the Fluent mode and check if the client shuts down?

@p0zeta20_671917366853819 Agree with your suggestion. Kindly submit your request to https://support.reolink.com/requests/

@barotropic_491975863558276 Can you delete the camera from the client and add it again?

@dgordon42_415060065599711 Noted. As a customer I am running v8.12.1 and have no issues. However, I lately upgraded to the beta v.8.13.0 but had to restore v8.12.1 as I encountered some issues. Will await until this there is a new version.

Always keep a backup of the previous client just in case you want to revert to an older version.

@reolinkshayla Excellent. We forward ideas and exert pressure because we want Reolink to be the best and the first choice for customers opting to install cameras in their home and business premises.

Kindly provide a link to download the appl before it will be available in the respective region. Note that 'Animal' in point 3 has been wrongly written to 'Aniaml'. Please correct.

Thanks a lot and keep it up.

@bearhug Better to submit your request directly to support on https://support.reolink.com/requests/

@frostheave_695448791511279 Download it from here https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

@railfan-arizona_485965826351268 Did you get any disconnections on 8.5.5 and 8.11.0? Which camera models do you have?

@user_736639230267640_736639230267640 Correct. Patrolling is available on RLC-423 series, RLC-523WA, RLC-823A and RLC-823A 16X. Note that in RLC-823A 16X you have both auto-tracking and patrolling.

@nelsonwall1955181_704703138775326 Correct. See specs at https://reolink.com/fr/product/argus-pt-ultra/?attribute_pa_version=2-pack-white&lang=en&gclid=CjwKCAjwu4WoBhBkEiwAojNdXpZmYEuhCQy4UwdeIbcXJM1U6ZQm_7fGZF1p5f-XyuRTs_5YUCQuhRoC56sQAvD_BwE#specifications

@ddrego64_502232416264412 Take note of the camera UID. Delete it from the client and add it again. Close client and re-run it again. Any difference?

@gregorious77_641166291193884 Yes you can. Log into the account and go to your personal info. There you can edit your email address.

@user_736098558853348_736098558853348 Yes it is included in the scene mode. Try to delete it and restore it.

@acanicio_729093081293029 There seems to be an issue in the video driver. I have two DUO 2 and the clear stream is set as follows and have no issue with v8.12.1.

@ergomanservices_704492722979564 You need webhook or a simple http request or matter but none of these are available on Reolink cameras. So what can you do? You can enable email on detection with the email address being the Pushover account and then instructs pushover to send notifications. You can also enable ftp and when the file is received then you can write an application to send a notification.

@ic24338868_704445506318702 You're welcome.

@user_736172177559766_736172177559766 Download and istall DirectX redist(June 2010).