Posts made by joseph_1979

@mintz-doron_491232812843136 Unfortunately the application won't let you to record from particular cameras. It will instruct all connected cameras to forward the recording to the application other to local SD, FTP, email (if actiavted).

However, I kindly asky you to submit your request to Reolink support at https://support.reolink.com/hc/en-us/requests/new/

@das-dos_208145718501556 If you are using email/push message notification the untag the motion as illustrated below. Similarly if you are recording and don't want to record any motion, just do the same.

@romu Good afternoon. If your requirement was a FOV of approx. 180 then you should have opted for the DUO 2. As I stated I have the trackmix WIFI and it's on front and had no issue with the guard position. It always returns to its configured position. However, I have this deviation issue on the E1 OD and sometimes it faces the wall and had to recalibrate. In this case there is a gear mechanism issue and I think a fw upgrade won't solve the problem.

Could it be that your TrackMix is faulty. Tell support if they have received similar issues and if not try to replace it if it is still under warranty.

@tgodom_274059326546051 The dxsetup.exe shall install the files in the system directory where the corresponding DirectX11 ddls are stored. Note that adding ddls of older DirectX has no impact on your system and still X11 is the latest installed.

@user_721834184925319_721834184925319 You're welcome. Have a nice day.

@user_725429948465352_725429948465352 Can you show us the DHCP config on the WG router? Try to capture a Wireshark trace on the ingress of the WG and see what's going on?

@user_721834184925319_721834184925319 Can you try to delete them and add them using the UID?

@freyja_717531108372678 Check out this link https://reolink.com/__/reolink-trial/

@user_721709091299492_721709091299492 Normally they use TCP when the client is connected on the same network as the camera and UDP if the client is connected to an external network. In your case it should be RTSP over UDP on your Android appl.

@reolink_0984_633827804586074 I didn't encounter that as I rarely power cycle the smartphones. Yes, you are absolutely correct. Maybe they change it to be more secured just in case one loses the smartphone. I will ask support.

@marian-siczek_715086104985814 They removed the dumping of the log file. I was referring to any prompts showing any error.....such network error, failed to connect, etc.

@romu Have you set a horizontal range? I didn't come across similar complaint on the Trackmix model. Continue liaising with support.

@user_723410432204934_723410432204934 Which client version are you running? To change the stream, right click on the view window and select Fluent/Balanced/Clear.

@jim_391802144162039 Did you install DirectX package included with the client or the one downloaded from MS?

I suggest you to email support.

@bagend_616494911623273 Email support and they will provide the appropriate firmware.

@reolink_0984_633827804586074 I think this is the login for the cloud. I did enter the cloud credentials and then it didn't appear again.

@guy-fauquembergue_465262638846193 I have the WIFI TrackMix and I did a test. Push notification was not sent outside the time window. Kindly check whether you have the most updated firmware. Go to Reolink download center.

@maro Correct. When in dual view the streams are rather in balanced mode and you cannot change them to clear mode. I do not know whether this is a hw limitation or a decision taken by Reolink development team. But individually the recorded clips are at the selected high resolution and 25fps (during daylight) as during the night it may go down to 15fps.

I propose you to do a request to Reolink support on https://support.reolink.com/hc/en-us/requests/new/

@janser-dienstleistungen-gmbh_257000373518575 He can also opt to buy a 4G/WIFI router like solapv(dot)com/product/solar-4g-wifi-router/ and have WIFI cameras. But if 2 cameras are required then better to opt for 4G cameras with multi-sim subscription.

Note that we cannot add links.

@user_720647334826202_720647334826202 Under recording and push/email notification disable any motion.