Posts made by joseph_1979

@papi_629970662215726 Check out this link https://support.reolink.com/hc/en-us/articles/360005747553-How-to-Create-a-Cloud-Account-and-Bind-Cameras-to-the-Cloud-Plan-via-Reolink-App/

@schanen-lyons_552815606821084 there isn't. What's the distance between the chime and the doorbell? Are there any obstacles such as thick walls in between?

@doug-bethke_312607530848412 Through the Android client get the UID of the camera. Then click on + sign to add a device and enter the UID. You will be prompted to enter the username and password to access camera. You may follow the procedure outlined in the link https://support.reolink.com/hc/en-us/articles/900003548586-How-to-Add-Reolink-Products-to-Reolink-Client/#:~:text=Please%20click%20the%20%22%2B%22%20button,cancel%20and%20feed%20back%20again.

@jgayman01_460536523641031 Take note of its UID and delete it. Then add it using this UID.

Which Reolink client are you using?

@js1547_457196343931021 Agree. That's what I used to do when I was a developer. I spent most of the time planning and testing. But today this has changed with most suppliers launching products with inadequate testing.

@user_705200027504800_705200027504800 The operating temp range for Reolink cameras is -10°C~+55°C (14°F~131°F); Humidity: 10%~90%. This may be the reason behind the rebooting. Imagine if you are in countries with ambient temperature reaching 40°C.

So you are streaming all the time using both the main and sub streams and you watch it through your browser at the same time. It would be interesting to have a graph depicting the processing load.

I do agree with you. As long as this is available and there is no limitations or restriction stated by the supplier, it should deliver it without any issue. As a test would you consider having a fan pointing to the camera and check that it won't restart. It would be nice to measure the temp at regular intervals. You are dong a good job mate. This is what I do when conducting acceptance testing of big system like a Mobile Switching Centres, IMS, etc.

@avtsuk_301059846402187 If they are still under warranty and the fault is a corrupted folder then they should be replaced. Perhaps you pay the shipment. Take it up with the main support center and emailed them at support(at)reolink(dot)com. Replace (at) with @ an (dot) with . as we cannot insert links/emails in this site.

There is no consumer protection in the UK?

@user_704946880553122_704946880553122 How are the following set on your camera?

For spot light:



For IR:

@jm_fort_525559425302685 Issue is in reading the file downloaded from the camera. This works only if you have upgraded from the first 8.10.0. If you have installed v.8.10.4 as your first client or upgraded from .3 then you have such an issue. This has been corrected in the next upgrade.

@user_704954384928963_704954384928963 First you need to establish whether the camera is using FTP or FTPS. You can check this by capturing a wireshark trace or check the logs at the server side.

In case of FTPS, TCP handshake uses TCP port 21 if it's an explicit connection and TCP port 990 if it is an implicit connection. For SSL handshake the server can negotiate a port for passive or active transfer. Passive transfers are on TCP port 3000 to 3050. Active transfers are on TCP port 20. Reolink cameras support only the explicit connection.

You may install Cerberus ftp server (trial version) on your PC and check this out.

@igor-slabchenko_673018933325951 Problem 2 shall be resolved by the next upgrade v8.11 together with the missing icon. v8.10.4 is unable to read the file downloaded from camera which contains the table of the dates and time when detection has been triggered. But this was fine with v8.10.0 and if you have upgraded to v8.10.2....3....and .4 it would have worked. I am on v8.10.4 and don't have these issues. Icons in the live view will be moved out of the view screen.

I can't understand problem 1. Can you clarify a bit further?

@user_688322952421586_688322952421586 Then I suggest you to email Reolink support who may have a better solution. I am a customer like you :).

@user_688322952421586_688322952421586 Take note of the settings and try to restore the camera. Try it on one of your cameras.

@user_704910494892179_704910494892179 They will shortly release a client upgrade v8.11 and hopefully we expect that such issues don't crop up again. But as I stated in a number of comments I have v8.10.4 on both Windows 10 and 11 and I do not have the issues of the missing control icons. So it must be that this is created by a specific scenario, maybe the upgrade procedure. I know it is frustrating but in your case I will go back to the 32 bit client v8.8.5 until the new one is available.

Try to move the mouse slowly where the icons normally appear. See if they come up.

@strangerjona_704168632094884 Indeed.

@user_591802669494345_591802669494345 Yes you can add Argus 3 Pro to the cloud service. For the basic plan, only one camera can be bound to the cloud.

@strangerjona_704168632094884 Last year I did ask for sound detection but seems not yet on their priority list.

It seems that the priority list is based on customers request to support. So please send your request on support(at)reolink(dot)com Replace (at) by @ and(dot) by . Sometimes the site restricts us from adding ULR.

@sjcasas_541890142322899 Go to Camera/Info and you should see the camera name. Click on it and change it.

@js1547_457196343931021 Check this link https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

Hopefully we shall soon get a new upgraded client.

@p0zeta20_671917366853819 Send email to support(at)reolink(dot)com Replace (at) by @ and (dot) by .