Posts made by joseph_1979

@bkortega_309746439942290 Good to hear that. Which model?

@ed_682671253913811 From the error code I knew what was the issue. Note that I am not an employee of Reolink but a customer like you :). I am here to give my support based on my engineering and software skills...give me thumb up so I will have a Christmas gift....ha ha ha joking.

Good to know you are now streaming.... if you have a nice stream...share it here.

@ks I fully agree but this is the reality. To be first on the market. I go through this with a lot of well known suppliers....equipment running in millions of Euros.

@ks There are but they refrain from upgrading.........it's working so don't bother to upgrade. Recall that upgrades bring new problems. The days when suppliers used to spend long period of testing have gone.......release and we will fix when customers complain.

@ks If this re-occurs then roll back to 8.8.5. I am on 8.10.3 and have an issue with the stream mode resolution, always defaulting to Fluent. I informed support to fix it but they told me that they cannot give any date when this shall be fixed.

@ks There is the 8.10.3..........and in this they have added the full screen icon at the bottom right hand side. So you had this issue also on the 8.8.5?

Presumably you have installed all Win updates.

@ks on all the reolink processes. It opens 5 processes. Which Reolink version you are running?

@bfeliciano_416958891729142 We hope to have a new client to bring back the stretch mode.

@ks Would you be able to grant higher priority and check again. Task Manager--->Detail--->find processes reolink.exe.......right click and set priority.....say high or above normal. I am running this beta for a number of days and have no mem issue. I can see that you have a lot of services running on your PC.

You can use the Windows 'perfmon' to monitor the mem usage and leaks by including the counters pool nonpaged/paged bytes and usage of paging file.

@ed_682671253913811 So the peer is receiving the RTSP request but refusing connectivity. Ensure you have the RTSP enable. Go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. Ensure you have the latest firmware installed. I would still email support to check whether you have the latest one. sometimes the ones shown in the download center are not the latest.

Of course the credentials are never dumped in logs.

Previously there was the possibility to see (netstat) which ports are open by exporting the diagnostic log but this has been removed.

@user_692258092847314_692258092847314 You may hide it in a small plastic junction box near the solar panel.

@user_692173041451191_692173041451191 It's fairly easy. The 8.8.5 is still in your PC under C:\Program Files (x86) since this is a 32bit application. The 8.10.2 is 64bit and is installed under C:\Program Files. Just run reolink.exe and add the cameras again.

@md Small correction. You need to have a cloud account if you wish to have the rich message notification on KEEN Ranger Pt and Video doorbell WIFI models.

@bphammon_407305005134019 I am a member of the community.

@Fiona Can you please check with your support department what is the max SD supported by RLC-520 and RLC-410? I found out from specs that these can take SD with max capacity of 64G.

@anto-cacc_690018943049865 There have been lots of requests on a more flexible scene mode. Hope that one day we shall see some of these requests implemented.

@Fiona Any dates when new scene features shall be made available to customers.

@christian 100Mbps per cam is way too much. For instance a 12Mp camera utilising H.265 (high definition) needs a bandwidth of around 24Mbps.

@user_691940902326442_691940902326442 Check that the firmware installed is at v3.1.0.989_22051909. If not then email Reolink support to forward you the latest firmware for this model. You need to use the Windows/Mac Reolink client to install the firmware. It's a 2 to 3 min job.

You need to disable Any Motion in Record and Push/Email and activate only Vehicle and Person. Moreover add a 1 sec alarm delay for Person since sometimes light switching is interpreted as human detection. I have this camera for nearly two years and had one issue which was sorted out in the abovementioned firmware. This attributed to loss of connectivity but I took it up with support and has been solved.

@bphammon_407305005134019 These are old models and can support microSD with max capacity of 64GB.

@s-stoessler_71959255531 Correct. It's up to the individual to select which camera to purchase based on his/her requirements.

@rywolf01_258009613922457 It is rather difficult to continue upgrading old HW while at the same time keep pace with the new technology. This applies to all company in all sectors. We replace equipment costing millions of Euros every 5 years. Suppliers will not extend their support and you have no option other than replace. This is the real world we are living in.