Posts made by joseph_1979

@tkruger_638723329176213 just disable push notification or else set the sensitivity to zero. You can create a scene mode to arm and another one to disarm all cameras at one go.

@escapology_1983 You're welcome. I am a customer like you and using my engineering and programming skills to provide support to the community.

@escapology_1983 Try this beta version https://bit.ly/41LhWCh

@mail_265105024688277 We have requested a flexible scheduler and status in the scene mode. We haven't received any feedback on when it shall be implemented. This is only programming and should not take time to implement. No firmware update just the IoS and Android clients.

@ben_690144155402440 Never heard of an application crashing Windows 10!! You must have something wrong in your system.

Try the new beta version 8.10.2Beta which can be downloaded from this link https://bit.ly/41LhWCh

@md It drains just 50mA and if the voltage across the two pins measures 12V then it should work without any issue. But as stated you may void the guarantee unless approved by supplier.

@neil_chaplin_is_450076909830276 I did follow your sequence but wasn't able to reproduce it. Stream setting was preserved.

Update 1: This morning I ran the client and all the streams were FLUENT. Then I changed to clear and clicked on another camera........and it was fluent and I changed it to CLEAR. I went back to the first camera and the stream mode was FLUENT again. I moved to the other camera and it was FLUENT again. I quitted the client and re-run it and the same behaviour was observed. I even changed the stream mode to CLEAR and on the same camera I click on Playback....then I return to the live view of the same camera and the stream mode changed to FLUENT. So in every camera I select the stream is ALWAYS FLUENT irrespective of how it was set before. This is definitely a bug on the way the stream mode setting is stored.

Re-installing the same client will not solve the issue. Thus simply shows that it uses the previous settings under AppData which have not been erased. I cannot find which file is used to store these settings...had to time to investigate.

For sure thus was caused by the actions I did to try and reproduce the scenario mentioned by Neil. Support notified. Will await for their feedback.

Update 2: I deleted the Reolink folder under AppData (both Local and Roaming) and re-installed the client. Now it is storing the stream modes correctly. But still didn't figure out which file was storing these variables.

@a-ricardo-marques_439495932678322 If it detects motion and keeps recording then the camera is working fine. Could it be that you have an issue with the BB router? Do you have another eth port on the router? If yes connect it to this port. I would also consider restarting the BB router. Or you may ask the ISP to monitor the line. Is this copper or fibre?

Moreover email Reolink support to check whether you have the most recent stable firmware. Include your hw and fw versions of your cam.

@md Check a video entitled 'Improving REOLINK NVR Cooling' on YouTube. A Noctua NF-A4x10 FLX (which includes the 3-pin to 2-pin cable) has been added to the RLN16. But adding this you may void the warranty of the RLN36.

@lobotomist You're welcome. Use Windows client to install firmware.

@luis-palacios-derqui_539255532314763 I have the WIFI doorbell paired to two chimes and when the visitor button is pressed both are triggered. Each doorbell can be paired to a max of 5 chimes. However, I have never tested doorbells paired to the same chime. Technically it is possible but the way it has been implemented by Reolink i guess you cannot do it.

@Fiona: Can you please ask your support team about this request? Thanks.

@lobotomist Email Reolink support quoting your hw and sw version. Should answer within 24 hours. Ask for description of the features added or enhanced.

They shall attach you the most recent stable firmware. Should be a pak file.

@user_677811280715991_677811280715991  Reolink GO models are 4G cameras which operate on 4G-LTE and 3G (HSPA) radio access networks. They don't support WIFI connectivity. Maybe you want to say 5G mobile. Depends on how your mobile operator has rolled out 5G which can be either in NSA (Non-StandAlone) or SA (StandAlone) mode. In case of SA then the architecture (control and user plane on both RAN and Packet Core... no more MME, SGW, PGW but new entities like AUF, AMF, SMF...) is wholly new and so the cameras have to be equipped with a new mobile 5G module. However, in case of the NSA which is designed to be deployed on top of the existing 4G LTE network architecture, you should still be able to operate the camera but won't take any advantage of the speed offered by 5G. On IMSI attach, the mobile will not provide any 5G capability and so it will operate at 4G. However, operators can cheat customers by switching a flag on their RAN and the smartphone will show 5G even though they don't have 5G :). 5G NSA is a stepping-stone to a true 5G. Today a high percentage of mobile operators implement NSA but new entrants can start directly building a cloud native network where both the 5G RAN and the 5G Packet Core are virtualised. Today we have VOLTE where calls can be VOIP and so the circuit switch MSC/MGW is no longer required. Nice to work in this field :).

@johnny2064_368119747915946 Please check whether main stream is encoded with H.265 :). I guess even the battery operated TrackMix uses H.265 in its main stream.

@timothy_373498679251097 If the NVR detects the esata drive then it is considered as one volume (internal plus external). Go to Storage and check it out. Note that the interface is esata and not esata-p so you have to provide power to the HDD.

@kushan-fernando_464713498923236 Nice to hear that. I am a customer like you :). Maybe you can assist the support by sending them an email with all the details. Maybe they are using on older MS visual C++ distribution library.

@jensen_513771925995715 Email Reolink support and include your hw and fw versions. They shall forward you the latest firmware. The last firmware I came across for the doorbell poe is v3.0.0.2017_23041202. I ftp the files to a server running Cerberus and have no issue.

@user_j Indeed. There were a number of requests asking scheduling for the scene mode. Hopefully one day we will see it.

@user_j Did you have a look at the scenes mode? It's not what you have requested but may help you to use when at home or away.

@illusions_662599162036232 Follow this link https://support.reolink.com/hc/en-us/articles/360005747553-How-to-Create-a-Cloud-Account-and-Bind-Cameras-to-the-Cloud-Plan-via-Reolink-App/