Posts made by joseph_1979

@wg_321310122061999 if you have the floodlight as part of the installation you can link it to the video doorbell and when it detects a person you can switch on the floodlight and its siren.

Follow this link https://support.reolink.com/hc/en-us/articles/10905147744025

@md Exactly.

@vasanthkumar15_115466312192137 This is a standard cable and you can buy from Ali Express. If you can unscrew the back and access the board then it is fairly easy.

https://www.aliexpress.com/item/32837506833.html?spm=a2g0o.productlist.main.11.3aba6c30j7Cmzb&algo_pvid=d41c40bf-4d7f-4dac-8e18-0e06944006a1&algo_exp_id=d41c40bf-4d7f-4dac-8e18-0e06944006a1-5&pdp_npi=3%40dis%21GBP%212.75%212.37%21%21%21%21%21%40211bf3f716807005937111230d06c0%2112000026754395764%21sea%21UK%210&curPageLogUid=tkmK8S0clZR5

Ensure you apply rubber gasket sealer.

Or else charge the builder and buy a better one

@reolink-fiona We have seen features introduced related to new products but I think features related to the security of the camera per se have been left a bit behind. For instance I wish to see some of the following suggestions being implemented on your products. These will definitely give more peace of mind to your customers.

1.     Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the Administrator account. Here one can check if someone else tried to log the camera. This should be read-only and cannot be erased even if the camera is rebooted or restored.
2.     Send a push notification or email when user fails to log to the camera. You have introduced the account locked feature but this is not enough as after timeout the account will be unlocked and you have no idea that someone tried to log on.
3.     Add the possibility to send a push notification when a user logs the camera within a configured time period.
4.     Add a privacy shutter which inhibits any recording. This has to be password protected by the admin.
5.     Introduce a heartbeat mechanism between the camera and the P2P servers and in the event of failing to receive say 10 consecutive requests then send an email/push notification to the user that communication with the camera has been lost. Of course this will definitely increase the load on the servers of the service providers providing the p2p service.
6.     Encrypting the mp4 files in the SD/NVR (using AES 128/256 bits) and files can only be viewed from the Android/Ios and Windows/Mac applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.

@joseph-chircop_497308027822318 Just to let you know that the version 4.36.1.2 is readily available in the download center. Have upgraded the client on two of my smartphones and when free I will do some testing.

@br0kk_364437421093061 You're welcome. I think the latest is 0326_713_572_47. Don't forget to quote your HW version when submitting the request.

@br0kk_364437421093061 According to the link https://support.reolink.com/hc/en-us/articles/900000616606-Which-Reolink-Cameras-can-Work-with-Amazon-Alexa Argus 2 can be readily integrated with Alexa. Ensure that you have the latest firmware on Argus 2. You need to email Reolink support as this is not included in their download center.

Follow the procedure outlined in "https://(remove space)learncctv(dot)com(forward slash)connect-reolink-camera-to-alexa(forward slash)" Kindly correct the URL as we are not allowed to add external links.

@user_679517071716589_679517071716589 All you need is Filezilla/Cerberus ftp server application running on a PC and allow the cameras to upload the recorded files via FTP/FTPS. Moreover there are cloud FTP hosting services which you can subscribe to until Reolink upgrade their cloud service to accept all Reolink models.

@pg_675675905409149 Most probably this was corrected by the firmware upgrade. Is the ftp server on the same LAN as the cameras? Can you install Cerberus or Filezilla ftp server on your PC and connect it to the same LAN as the camera. Then try again with the Clear mode.

@mouse_589870794760200 Can you uninstall the client and re-install using the admin privilege? Are you the administrator on the PC?

@vicky-ndjeuga_679449038373084 Why you need the Mac address which is at layer 2 (Data Link). You need the layer 3 which is the logical address (IP). Use the UID to access the camera as illustrated in the link https://support.reolink.com/hc/en-us/articles/11802355581465-Getting-Started-with-E1-Pro

Once setup if you need to know the Mac Address then got to Network Menu or if the camera is connected to a switch then check the ARP table.

@crimp-on_62210811129 Mine is working on all the models with the exception of Argus 2 as this is not available. What is not working in relation to push message notification is that when you click on the received push notification (after 5 minutes) it will take you to the live view rather than the recorded clip. This was working on one of the last versions. I cannot really understand.

@vigy_591093180735512 It's available on the top right hand side under Push Notification menu unless you have on old camera.

@zedbyers_87013248426238 It should record to the microSD as stated in link https://support.reolink.com/hc/en-us/articles/360007170094-Can-Reolink-WiFi-Cameras-Work-Without-WiFi-or-Internet-Connection And if you set the private IP of the FTP server (assuming server is on the same network as the cams) in the FTP setting of the camera then it should be transferred too. Whenever there is a mains failure all my battery operated cams continue to record on the microSD.

Which cameras do you have? Make sure you have the most updated firmware version.

@user_679443674386625_679443674386625 Try the new firmware.

@mouse_589870794760200 It is under C:\Users\your_username\AppData\Roaming\reolink

@magnust You didn't have the permission. Now you create it under your username. You should checked with the procedure I gave you.

@pernoi_434276731408615 That's the recommended height by most suppliers and that's how I have mounted mine.

@jenebo_470019197218988 You can use WIFI cameras and a 4G router. Try to avoid HSPA (3G) and go for 4G (LTE) or 5G (though these maybe a bit expensive). I tested a 5G router and got a speed of 1.3G bps on an operator packet core network.

@fugu31_677721121648810 This is merely the scene feature with a schedule/calendar. A lot of customers have requested this and indeed it is very useful.