Posts made by joseph_1979

@user_650733414174786_650733414174786 Verwenden Sie den Szenenmodus. Folgen Sie einfach diesem Link

https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App#:~:text=Scene%20Mode%3A%20is%20designed%20for,when%20you%20away%20from%20home.

@z_zk_z_216303576768766 The Reolink Trackmix PoE should work in conjunction with the voice assistants Google Assistant and Amazon Alexa. However, I read somewhere that this is not available when the Trackmix is connected to the NVR.

https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home

https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa?gclid=Cj0KCQiAn4SeBhCwARIsANeF9DKXkpGavdIIKtQTEyq558T2zHSKIYCszMI5ghtwe6a7a33tVaozOGwaAjX7EALw_wcB

@erlerthomas_616059184570574 The list of cams which can be bound to the cloud can be found here..... https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account According to this list the DUOs cannot yet be bound to the cloud.

@user_635300470997033_635300470997033 1 sec delay will not have an impact on the person detection. Try it out. There is another parameter which you can use, namely, the object size. But I sort it out with the delay timer.

@e-gomes_134806837567673 You need to take it up with Reolink support. Email them and within 2 days they will reply.

@springline_florida_644094565486665 So check the firmware version from the device info and then go to Reolink download centre and compare it with the latest one. If there is a new one download it and apply it through the windows client. Do email support about this so they investigate.

Latest stable firmware released on 15.04.2022.

@springline_florida_644094565486665 If it appears on two distinct clients then it is a camera issue. Did you upgrade them? Did you ever checked if there is a newer firmware from the site? Did you try to power them off and on? Most probably they need a hard reset. I suggest you to take it up with Reolink support.

Follow this procedure to invoke a hard reset

https://m.youtube.com/watch?v=3jBpqgturFI

@kristof I couldn't fully confirm that as I haven't used the ethernet port for data transmission. But I couldn't find the reason why it cannot do so.

@crimp-on_62210811129 There is waterproof POE injector. Check on Amazon.

@seb_526812765704330 It's similar to the E1 OD which tracks the object horizontally. So far didn't hear about plans to extend tracking vertically. Fiona shall give further details on this.

@user_635300470997033_635300470997033 Is rain or fog detected as a person? If yes add a delay of 1 or 2 sec in the alarm delay. There is also the object size which you can use to avoid false detection.

@kristof He is correct. He didn't mention the POE injector but simply explained that the power provided from POE NVR or POE switch ( 48V dc which is primarily used in Telco equipment) is not compatible with the 12V dc power required by the E1 OD. However, as stated, there exists a POE injector/splitter which steps down the voltage to 12Vdc and provides a distinct rj45 plug for data signals. I think that despite that this is a WIFI cam and the LAN is used during initial setup, the Lan port can be used to transmit data.
I cannot verify this as my E1 OD is installed 9m above the ground and need a high ladder to take it down.

@user_643648472444965_643648472444965 Nice to hear that. Continue to enjoy Reolink products.

@chuck_529633235447953 Recall that not all cams have AI. I assume the complainer is one of them.

@robert-womack_614401045745765 Not all the models have this setting. Check if you have exposure under Display. If you do then set it to manual and you can adjust the shutter speed. If the camera is close enough to a wall/eave or other reflective surface, it can cause the IR to bounce off nearby surfaces then reflect back into the camera lens and subsequently to the sensor. Carefully test what is the optimal position to install IR illuminator. In the best-case scenario, they should be in parallel to the cam.

@big_ted They are available....do a search. I would rather concentrate on functionality rather than providing something which is readily available off the shelf.

@big_ted This only makes sense if you have a poe cam nvr system. Just add a UPS which feeds the NVR and the fibre ONT or BB router. It will become expensive to have individual UPS which also adds maintenance. Anyhow if you do a search you can find lots of UPS say 12V 14.8W for say 30 bucks.

@twitch04advert_547475244449986 Then it should be based on a schedule. Will inform Reolink accordingly. They will evaluate the request and prioritise it. I simply explained how it works.

@user_643648472444965_643648472444965 I thought you have already done this. Always check for new firmware as you do for any other equipment. I think on the site there is an option to be notified when a new stable firmware is available for download.

Once this happened to me on Argus 2 and that's what I did to recover push notification.

@saraferre616_617733731050218 Unfortunately no. The package comes with proprietary protocols. Perhaps Fiona can give us feedback about Reolink plan to add a lock to the video doorbell.