Posts made by joseph_1979

@user_654306224615431_654306224615431 Correct. Should be as implemented on the Android client.

@Fiona. Kindly inform Development team.

@user_667474537287771_667474537287771 Try to change the boolean value of hardware acceleration to 'false' in file AppData/Roaming/Reolink/userSettings ............... {"key":"hardware-acceleration","type":"boolean","value":false,"_id":"sSr1ypxxxxxxxxxxp"}.

@chuck_529633235447953 Reolink client will only work with Reolink cameras and NVRs.

@colovin_541922116624611 For your perusal, restore of the doorbell from client will delete all the configuration with the exception of WIFI setup. Maybe he has one SSID for both 2.4G and 5G. Anyhow it is working and your neighbour is happy. Have a nice day.

@crimp-on_62210811129 Nope, there are packets sent to P2P servers at regular intervals to update both the private and the public IP of the camera, push notification message relayed to the Reolink message application server which pushes it to the Google FCM for Android, etc.

@BlendiH Did you do any operation from the Reolink client at that point in time such as trying device linkage? Did you check that the MAC address correspond to that of the RLC810A? What is the FW model? Any logs you can share (of course hiding any personal data)?

@user_669525845065812_669525845065812 On Reolink cameras H.265 is supported in clear mode as per table on article at https://support.reolink.com/hc/en-us/articles/900000604803-Do-Reolink-Cameras-Support-H-265

@vfxwolf_668981017202794 To check firmware of cameras via NVR follow this link https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-via-Reolink-PoE-NVR

And to upgrade cameras via NVR follow this link https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs

@jesse Kindly send an email to Reolink support to update you on the status of this.

@colovin_541922116624611 Most probably it is a WIFI issue. Would you be able to ask him to change to 2.4G and check it out? There are android WIFI analyzer which you can install on the smartphone and check the WIFI strength at the location of the camera. Do you think he will allow you to add his camera to your smartphone and check it out yourself? This shall verify that there is no issue on his smartphone.

@user_668935731171433_668935731171433 Did you try to insert the SIM in another smartphone and check connectivity again?

@thresher81_667599009603590 Select the camera and go to the live view window. Then do right click and you shall have all the resolutions available for that camera.

@blendih Yes, a number of ports should be open to allow communication with a number of entities like Reolink P2P servers (UDP port 9999), establish communication with camera from client (TCP port 9000), browser access using HTTPS 443 or HTTP 80, ONVIF 8000 (or whatever value you have set it), Live streaming protocol RTSP 554, Live streaming protocol (Requires Adobe Flash) RTMP 1935 and UDP ports for media transfer with Reolink client/NVR.

@user_640586162651174_640586162651174 On the camera's SD, the filename is cameraname_Startdatetime_enddatetime.mp4 and so they must have maintained the same format. As you stated they will be easily identified. Did you suggest it to Reolink support?

@user_663909349224533_663909349224533 If smartphone is unable to read the QR code sticker as it is blurry then you can still add it by manually entering the UID number. In this case, please tap input UID/IP under the scan window, choose UID, enter the UID of the camera and tap Next to proceed.

@robin-p-blanchard_74742587714 Good point. And members are also looking for the functionality to delete clips on the microSD.

@user_667446381625459_667446381625459 It is rather impossible to find an adjustable wedge having the exact position of screw holes of the Reolink doorbell. Wasserstein have a 35 to 55 degress adjustable wedge and according to the description it suits the Arlo doorbell camera. This has nearly the same dimensions as those of the Reolink doorbell. All you need is a template of the wedge so as to check that the position of the screw holes are within the solid area. This can then easily be drilled.

@gdkace_662252126924877 the free plan is 8s per clip as indicated in https://support.reolink.com/hc/en-us/articles/900000641926-Introduction-to-Reolink-Cloud

This means that the camera is able to record more than 4s. Do you have another SD? Can you check if there are errors on the SD?

Place the microsd in the adapter and inserted in Win PC. Check the disk letter assigned and from command prompt use chkdsk sddiskletter/f

There are many tools to test and verify the SD.

@lh52f_586093100580917 Agreed if both 5G and 2.4G have the same SSID. I solved it by having distinct SSID.

And they should add 'forget network'.

@gdkace_662252126924877 It might be there are errors while writing to SD. Did you try to format the SD or replacing it? Try to bind it to the cloud using the free storage plan and check it out.

@miragecy_488743704580270 they should make the light sensor sensitivity adjustable. I have the video doorbell and the IR is activated at late evening. Can you relocate the doorbell to a position where there is less illumination at night?

If you have a visitor will you be able to see the person in full colour? If yes then you do not need IR.