Posts made by joseph_1979

@villonesm_80414159839437 Please note that

1. Walking towards the sensing area of a PIR detector may result in later detection as it is possible to walk towards the PIR sectors without crossing them (which is required for detection).

2. Walking across the detection area of a PIR detector results in a rapid detection because multiple sectors are crossed quickly triggering the detector.

Ĺ@user_617650665832448_617650665832448 Duo 2 offers a FOV of 170 deg horizontally and 70 deg vertically while Duo has a fov of 150 deg horizontally and 44 deg vertically. Video sticking in Duo 2 is not noticeable despite there are a few pixels which overlap at the centre. However the Duo has higher definition by having an additional 5 fps and also one can see the two views separately. But Duo 2 is the new generation of Duo model and so personally I will opt for the Duo 2. Recall that all suppliers maintain the last generation and give less priority to older generations. But again this depends on your requirements. There is the trackmix too but lower FOV.

@user_626007129198624_626007129198624 In my case it took 13 days for the camera to arrive from Germany. If you have the purchase details email them. You should have a tracking number.

@wrathchild_34 He/she might be a new recruitment. Definitely Reolink greatly appreciate ideas and suggestions and this will be considered too. But there are more features which have higher priority and are being implemented. Thanks for the suggestion. I will take it up with support.

@ashall3n_532259310379259 Is this happening on the NVR application too? I have it on Android but it is a display issue and has no impact on the camera functionality. In fact when check it through Windows client, you will see that the values are correctly set. They should fix it in the next client release.

@clarkjoebob_386998004736156 Glad that the issue has been solved.

@ifmnx4t-reolink_396922279747720 Glad it was solved.

@ifmnx4t-reolink_396922279747720 Do the same or if you have the application running change it from system menu.

@hashemicyrus67_587769099796660 Try to change the boolean value of hardware acceleration to false in file AppData/Roaming/Reolink/userSettings ............... {"key":"hardware-acceleration","type":"boolean","value":false,"_id":"sSr1ypqWhy8wooip"}.

@curls All of my cams are synched to my smartphone and have no issues at all with date_time. As stated the only issue is the erroneous display of the sensitivity slider for Vehicle/Pet. And I receive PMN from both Person and Vehicle (as Pets I do not have). Try to restore one camera and check it again.

@curls I do receive PMNs despite the slider sensitivity is shown as zero on Android application. Just set it through Windows client and don't touch it until this is corrected in the next update. This should be fixed in minutes.

@email_525317533946102 Steve, she asked you to take it up with the support so that they will investigate further and will definitely ask you to return it to them. This may lead to improve adhesion process during manufacturing. We apologise for the inconvenience but appreciate if you email the support. Thanks.

@user_628050515652612_628050515652612 You need to email Reolink support and they will provide you either with your original firmware or perhaps a fix in a new firmware.

@clarkjoebob_386998004736156 Never heard of. Try to restore the camera. If unsuccessful then email Reolink support.

@curls you mean the push message notification?

Today I found all my cameras with push notification off and I didn't perform any changes at all.

I was one of the first to report the sensitivity slider issue. Actually only the first one shows correct value while the others show the value of zero. However, if you check with Windows these are correctly set. So it is a display issue.

@gadgetjim57_270452819845297 Try Gorilla Super Glue Waterproof 3g tube................but you will not re-open it again. Maybe silicon will be fine but won't stick both parts tightly.

@jedi2020_32727772450952 On Win it is available but still not available on Android.

@mikeirvan_626464026480757 There is no delete function on Argus 3 Pro. Are you storing the recorded videos on SD or the cloud?

@weezy_622210795184172 Can you please select vehicle and person detection and disable any motion? Observe it for a day. I also propose you to download the video in high definition together with a screenshot of the detection zone and email them to Reolink support. They will determine what triggered the detection. If you have VLC you can see it...go to tools...effects and filters....video effects...advanced...select motion detect.

E1 OD has AI detection and you have it too...under Horaire (schedule).... untag motion icon. Hope you have checked with Reolink support that you have the latest firmware. E1 OD firmware is not available in the download center.

@user_585783633887262_585783633887262 Good to hear it. Now enjoy.