Posts made by joseph_1979

@crimp-on_62210811129 Thanks for the info. That's different version and should be fine. I am liaising with support to sort it out.

@tomcox_366771517730960 You should launch the Android application and in the device page (where there are the menus Camera Cloud and IoT) click on the + sign at the right top corner and follow the instructions therein.

@crimp-on_62210811129 Can you let me know what is your build number and the HW version of your Argus 3 Pro? Mine is on build 22080101 and I have encountered an issue when there is a mains power failure. When power is restored and the BB is back in service the Argus 3 Pro is unreachable. Moreover I have to trigger the camera at least 2 to 3 times so as to update the P2P servers. For the first 2 triggers I don't receive the push message notification. Have you ever tested this scenario?

@reolink-fiona Did some more tests and found some issues with ftp for large files and that the WIFI icon of the WIFI TrackMix is missing too. Will do more tests later on as I am super busy. Support notified about these issues.

@sara-lou You can use a poe injector/active POE splitter adapter.

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.

@reolink-fiona I will test it out. In Google play I saw a reply from Reolink stating that android version 4.34.0.4 is out. Can you make this available to us? Thanks.

@al_619525227560965 There are not so many changes to forward to the client. Try to check the bit rate during the day. For the night time I think that's a good resolution. Can you let us know which camera you are using?

I have no issue to view my Reolink cameras from both my 4G and 5G smartphones. If there is an issue on the mobile packet core I would certainly fix it :). Please remember that from the camera side what is important is the upload speed and from the mobile side the download speed. As an example a 5MP camera may require a throughput between 12 and 15Mbps.

@reolink-fiona After 16X Reolink go to 32X.............and of course customers are NEVER satisfied and want MORE and ALL :).

@user_586258666512490_586258666512490 Are you using GMAIL?

@mdunning_323765759099098 This is a known issue and shall be solved in the next release.

@user_585783633887262_585783633887262 If the camera picks you what else you want :). As I stated the position of the camera is very important and PIRs are activated if the object crossed the sectors.

The PIR sensor itself has two slots in it, each slot is made of a special material that is sensitive to IR. The lens used here is not really doing much and so we see that the two slots can 'see' out past some distance (basically the sensitivity of the sensor). When the sensor is idle, both slots detect the same amount of IR, the ambient amount radiated from the room or walls or outdoors. When a warm body like a human or animal passes by, it first intercepts one half of the PIR sensor, which causes a positive differential change between the two halves. When the warm body leaves the sensing area, the reverse happens, whereby the sensor generates a negative differential change. These change pulses are what is detected. So ensure that the object crosses these slots or sectors.

@gihan-lekamwattage_613246463209563 Should be simple. If you are using gmail you need to get the password from the gmail account to avoid authentication and set smtp server=smtp(dot)gmail(dot)com, TLS is ON and port is 465. And voila'.

Error 400 - Bad request means that the request the camera sent to the SMTP server was somehow incorrect or corrupted and the server couldn't understand it.

@avishai-c_493181395726498 Email Reolink support and they will help you.

@user_585783633887262_585783633887262 Check this out https://www.youtube.com/watch?v=PiYjze13O5s

@user_585783633887262_585783633887262 Ha ha ha............. now you know it. The only source of knowledge is experience.

@user_585783633887262_585783633887262 Finding the correct optimal position for PIR cameras is absolutely critical. Argus 2 PT is not included in the download center as there may be different variants. So I suggest you to email Reolink support and quote your HW. You shall get a reply within two days.

@user_585783633887262_585783633887262 The WIFI frequency band has nothing to do with the detection range. This merely depends on the PIR and its settings. As I stated in a previous reply, walking across the detection area of a PIR detector results in a rapid detection because multiple sectors are crossed quickly triggering the detector. Walking towards the sensing area of a PIR detector may result in later detection as it is possible to walk towards the PIR sectors without crossing them (which is required for detection). I think the max detection range of the PIR installed on the Argus 2 PT is about 33 feet when the sensitivity is set between 85 and 100.

@user_585783633887262_585783633887262 Sure. Just change false to true. If the applications runs then you can change it through the client general options menu. Normally the first option is used if the screen goes black immediately.