Posts made by joseph_1979

@big_ted They need to change their strategy and adopts what their competitors adopt. If not implemented on cam then it should be done on the application side. And addition to the upgrade notification there should be a brief description of what has been solved/added/improved or removed. Yesterday I saw this approach on TAPO.

@robert-leyzerovich_519547077562499 Can you please try it when you are on the same network as the cameras? Just a test. Do it with res being set to high and low res. Thanks.

@reolink-fiona As a startup its OK but it has to be increased to cover wider angle and longer range.

@reolink-fiona A friend of mine has a tapo application on his android smartphone and it automatically checks for any camera firmware upgrades. Whenever there is an upgrade the user is informed by a message (like Windows). In addition it also provides details of what has been fixed, improved or added. This is really customer oriented. When Reolink shall implement this?

@user_622187375816740_622187375816740 Kindly email Reolink support. Maybe they have a method of doing so which I am not aware of.

Thanks for the update. Can you please let us know what bugs have been resolved by this release?

@stephen_619472659562515 And if I have a circular home :). Good to know that you are happy with the product.

@user_622187375816740_622187375816740 I guess you opted for a battery operated cam as there is no power outlet in the vicinity. If there is then Reolink has a number of cameras which entertain your request to have RTSP live streaming. In your case you can download the recorded videos (object triggered) stored on the SD or the cloud...... but you need Reolink client. Following this https://support.reolink.com/hc/en-us/articles/360009597894-How-to-Download-or-Back-up-Recorded-Videos-from-the-Cloud

@user_622187375816740_622187375816740 yes you can email a photo to a few number of recipients but when the camera is triggered. Cloud so far offers storage only.

@user_622190308724786_622190308724786 See if this helps https://support.reolink.com/hc/en-us/articles/900003640306-How-to-Set-up-Motion-Detection-Area-via-Reolink-PoE-NVR-New-UI-

@user_622187375816740_622187375816740 Unfortunately battery/solar operated cameras don't provide 24x7 recording and don't support the RTSP streaming protocol. Thence you cannot provide live streaming to you tube. You need to opt for another Reolink camera supporting the RTSP protocol. I do not think this cam supports ftp (as most battery operated cam). Not included in specs.

If each member has the Reolink client then there is a limit of 12 concurrent users (2 high res and 10 low res).

@jakubdavid00_377934341955826 Send an email to support quoting your hardware version and ask for the latest firmware. They will answer you within 2 days. Note that upgrade from the camera is not activated. You need to manually download the firmware and update it either through Windows/MAC client or through the NVR. And on some battery operated cams they have to push you the firmware. Btw which model do you have?

@user_622121519181938_622121519181938 maybe it is faulty. Contact Reolink support to diagnose it.

@yoco007_164526624891019 Very simple........just follow this link https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-via-Reolink-PoE-NVR. Get the NVR firmware too and email Reolink support to check whether they have newer firmware. I have no access to such info. My philosophy is to keep sw updated to the most recent stable version.

@reolink-fiona In general customers want

1. MQTT implementation
2. Facial Recognition
3. Geofencing
4. Higher fps and higher optic zooming
5. Rich push notifications across all recent cams with embedded action like calling emergency
6. Clicking on received push notification shall direct you straight to the recorded video
7. More detection zones each of which has its own alerts, schedule, siren, notifications, etc
8. Distinct sound at application level depending on source (cam)
9. More AI detections like any Pet, Package, smoke, sound, etc
10. More IoT devices (Smoke detectors, PIR detectors, Sound detectors, water leakage detectors, temperature and humid detectors etc)
11. More complex IFTTT...... if (face==matched or License plate == ABC) then switch off camera 2 and release relay to open gate
12. More security on cameras and applications (logging source IPs, Audit log logging all activities done by a user, encrypting mp4 files on SD, sending an email once a user logs on to camera, Windows/MAC client to be password protected at start up, etc)
13. More efficient and robust communication protocols between cameras and applications (esp wake up method on battery operated cams, playback improvement)
14. More robust applications and firmware
15. More flexible timers (pre and post recording, files retention, guard and patrol timers, etc)
16. Statistics on events, based on recognition...counting and congestion
17. Deleting specific files stored on SD through a function on application
18. SFTP access to the user cloud account
19. Improve ways of how to inform customers about upgrades and maintenance windows which might impact cameras operations.
20. .........you want more :).

@javi-azuaga-reolink_474658219917517 Have you tried to download it through the Windows client?

@mike-garton_343341110194415 Yes, in case of Google FI you need to add Reolink appl as an exception. Once it has been added, you should be able to access your live stream. They complicate our life :).

@kevin_603403140067368 That should be an IoT device monitoring temperature, humidity and smoke and using the IFTTT ...........if smoke is detected initiate an emergency call and inform a group of people, start recording and sound siren, etc. What can be monitored and what action to execute are infinite.

@yoco007_164526624891019 Did you check your firmware? And is this available on Windows client?

@david-bott_212109427744926 I have already raised these requests to both the support and to the forum. Indeed it is cumbersome to email support and ask if there is a firmware or application update. These can be easily implemented in particular the application. I did even request to have the old firmware just in case someone wants to go back one version.