Posts made by joseph_1979

@andy Excellent. Have a nice day.

@user_652120033566820_652120033566820 On the ftp server grant write permission to the ftp user you created for the camera.

@rob_lattimer_416908199641286 Yes you can. Kindly email Reolink and if there is a newer firmware they will push it to your profile and then according to your settings on the mobile app, it will be either automatically or manually upgraded. Hopefully one day we will get a notification when there is a new firmware similar to what other competitors do.

@costa_ro Nice to hear that. Enjoy.

@user_622087815938095_622087815938095 12W shall suffice. According to specs, it requires 24Vdc or 12 to 24 V AC.

@reolink-fiona Any plans for more IoT devices please?

@user_643544654475341_643544654475341 To have full flexibility and make use of all the features of both the cams and the NVR, it is recommended to connect the cams through a POE switch. If you connect the cams directly to the NVR then some features are global on the NVR and would apply to all cams.

@paulsdean68_278041821524117 Try to disable hardware acceleration from main menu. Ensure that there is no service on the tablet taking up most of the cpu load and that wifi is good.

@markube_230430755709173 Once I did request this but so far has not been implemented. Should be in the list but not prioritised. Sensor has to be added to cam. Hopefully one day we will get it.

@seaisland215_530551422046397 Correct and one should check the wattage of cam and the interface type at the poe side before ordering.

@user_635300470997033_635300470997033 Can you download the videos in clear mode and forward them to support so they will investigate and tune the AI detection? Place the files in Google drive and include the links in the email.

I do not see any other parameters to change.

@user_650733414174786_650733414174786 Verwenden Sie den Szenenmodus. Folgen Sie einfach diesem Link

https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App#:~:text=Scene%20Mode%3A%20is%20designed%20for,when%20you%20away%20from%20home.

@z_zk_z_216303576768766 The Reolink Trackmix PoE should work in conjunction with the voice assistants Google Assistant and Amazon Alexa. However, I read somewhere that this is not available when the Trackmix is connected to the NVR.

https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home

https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa?gclid=Cj0KCQiAn4SeBhCwARIsANeF9DKXkpGavdIIKtQTEyq558T2zHSKIYCszMI5ghtwe6a7a33tVaozOGwaAjX7EALw_wcB

@erlerthomas_616059184570574 The list of cams which can be bound to the cloud can be found here..... https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account According to this list the DUOs cannot yet be bound to the cloud.

@user_635300470997033_635300470997033 1 sec delay will not have an impact on the person detection. Try it out. There is another parameter which you can use, namely, the object size. But I sort it out with the delay timer.

@e-gomes_134806837567673 You need to take it up with Reolink support. Email them and within 2 days they will reply.

@springline_florida_644094565486665 So check the firmware version from the device info and then go to Reolink download centre and compare it with the latest one. If there is a new one download it and apply it through the windows client. Do email support about this so they investigate.

Latest stable firmware released on 15.04.2022.

@springline_florida_644094565486665 If it appears on two distinct clients then it is a camera issue. Did you upgrade them? Did you ever checked if there is a newer firmware from the site? Did you try to power them off and on? Most probably they need a hard reset. I suggest you to take it up with Reolink support.

Follow this procedure to invoke a hard reset

https://m.youtube.com/watch?v=3jBpqgturFI

@kristof I couldn't fully confirm that as I haven't used the ethernet port for data transmission. But I couldn't find the reason why it cannot do so.