Posts made by joseph_1979

@mamymam2013_465350299701478 L'ho fatto. Succede

@user_858812551569628_858812551569628 It's merely difficult to provide a configuration which shall be optimal for every scenario. One must start by setting some settings and then do fine tuning.

For instance you may start with person set to 76, Vehicle set to 52 and Animal to 55. Avoid any motion. Just base your detection on AI.

Which models you have purchased?

@mamymam2013_465350299701478 It's the signal level which seems to be the issue. I would still keep this firmware and hopefully they will solve this issue. I cannot unmount and get it near the router to see if the signal level changes.

All I can tell you is to pester support as what I do. Note that I am a customer like you and have no authority to force them to do this and that.

@reolink-daisy Excellent. Can you confirm or otherwise whether we can control the camera directly through our Client once the camera has been connected to the Hub Pro? For instance I am away from home and there is a failure on the Hub Pro.

@rod-pad_706781485060244 uh...busy here. I only use Android and Windows. On these there is no way to save views and then select them. I suggest you to submit your request to support on support @ reolink . Com.

@adevaux_634153688498234 You should have the recordings on both the sd and the Hub.

@gkl_293453548720263 For sure you need to make a hole with diameter 7.67mm to allow the sma rp connector to get through. Use silicon.

You were on Reddit too....there are lots of members

@gkl_293453548720263 See if this helps you https://support.reolink.com/hc/en-us/articles/26862588584089-Introduction-to-Antenna-Extension-Cable/

@shelley_863969690402964 We have been telling them to improve the audio and enhance the sensitivity of the microphone circuitry. See the Trackmix and the RLC511, they have clear audio. Appreciate any feedback you get from support so members will know.

@user_698308791599251_698308791599251 Raise it with support. The more requests they get the more we see it implemented. I don't think the dev team read this.

@robert-hammond_315369854550200 You are absolutely right. Haven't checked this for quite sometime. Indeed such log files cannot be logged in this folder. Oh Gosh........... maybe a novice :). They should store this in C:\Users\username\AppData\Roaming\reolink\logs as this is per user.

@seb_526812765704330 I agree. I told them you need to be in synchronicity amongst all platforms. If you introduce a feature...make it available on all clients at the same time. FULLSTOP.

Yes, fw....we saw it once and then nothing. Not even the email subscription for fw upgrade has ever worked...at least to me. If not working then remove it. My sister has TAPO....if there is fw upgrade on any of the cameras she receives a notification on the client. This is fantastic and easily to implement. The playback is by far better. We are telling them where to improve but they don't listen to us.

@big_ted wholly in agreement. This is way far from professionalism.

@user_860608416936092_860608416936092 I agree but it's not invluded in the API to trigger recording. I have seen similar requests here and at Reddit. You may submit your request to support on support @ reolink . Com.

@seb_526812765704330 Uh didn't know you were on full screen. However, I suggest you to submit your request to support on support @ reolink . com

@user_816344592064703_816344592064703 Submit your complaint to support on support @ reolink . com

@reolink-daisy Hi Daisy, Hope you are doing well.

But why on the website you still have 8.16.8. If client 8.17.6.0 is stable then it should be available on your Download Center. It will be highly appreciated that what is being announced to the customer is really correct.

@408313508024554 start capturing and enter ftp as indicated below. Then go to the camera and do a test ftp.

Only point 2 concerns me. Do we need to have a new fw of cam to support this? Can you elaborate further?
And can we have some screenshot pls? Thanks.

@user_725693530063049_725693530063049 they are independent. Each of which has its own configuration.