Posts made by joseph_1979

@mamymam2013_465350299701478 Thanks. I always keep the old fw for all my models. I am using the Nov version. Will await till an upgrade is provided.

@mamymam2013_465350299701478 The last version included in their download center has restored the previous max bit rate and fps for the clear mode. Subsequently the washed colours issue has been solved.

Signal level is still problematic.

In addition to this, on channel 1 you shall see an additional file with detection type timer even though you don't schedule recordings during specific times. You can see this by selecting channel 1 and click on playback. Then click on download....you shall see two files for each event. One with the person (and motion????) and the other timer. Moreover on each thumbnail shown in channel 1 you shall have motion icon apart from person/vehicle/pet. And any motion is untagged in recording. Most probably the programmer failed to do proper testing or his environment is a simulator :). Whenever I deliver applications to my customers I spend a lot of time testing different scenarios and do include a debug function which I ask customers to activate it and repeat the procedure yielding to the problem. Here I log everything and this really assist me in troubleshooting. Different mentality.

@ediaz_515011123880149 a year passed and didn't hear anything. Pity. We are dealing with security and so we need to have guarantee that camera is functioning.

@mamymam2013_465350299701478 I cannot do anything. I am a customer like you. Apart from this there are issues related to the object detection type. For instance I am now seeing timing detection files which I have never seen before. If you go to playback and click download.......sometimes human is replaced by timing. I reported it but didn't yet get any reply (usual robotic questions :)). For a human/pet I got three files.....motion, timing, human and pet. And the objects to be recorded are human, pet and vehicle. This is only happening since I upgraded both the fw of the TM and the Windows client...... I am very busy and won't log frequently....so be patient if I don't reply.

@big_ted Well....it states worried about missing package. Then what about if for one reason or another the camera is unavailable. Do we get a notification? No...... and this is more important than the package.

@alteksi_402476097769630 This is super easy as easy as ABC

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"GetOnline\",\"action\":1}]" "https://#IP_of_cam#/cgi-bin/api.cgi?user=#username#&password=#password#"

If you get error 14 the programmer failed to allocate dynamic memory using malloc() function. In this case ask support for a new fw :).

@mamymam2013_465350299701478 I told you the issue is on various models.

@mamymam2013_465350299701478 Email is a template :).

@mamymam2013_465350299701478 I am running this version for more than a week now and have no issues.

@mamymam2013_465350299701478 thanks. Keep pestering. Always be persistent in life.

@mamymam2013_465350299701478 I can fully understand you but I cannot do anything. Whenever I report an issue either I discovered or being reported here, I am asked a number of questions which are repetitive and don't make sense in the context I described. Sometimes I leave it. My time is precious too and as I stated I am conducting an acceptance testing of a mega project running into millions of Euros. And I do it because I love to help people wherever possible.

@Daisy Kindly ask senior support to get in touch with this customer. The problem is with various models not just the TM.

@outzone6_204206976000167 email support on support @ reolink . Com

@terabyte_715506273153197 under detection alarm, disable motion mark.

@68stang68_544055926653136 We have already forwarded all these requests for some time now. However, I suggest you to submit these requests to support. The more requests they get the higher the probability that one day we see them implemented. Email to support @ reolink . Com

@mamymam2013_465350299701478 I can only speak about myself. I am here giving support based on my engineering skills and experience. And I am quite busy with mega projects.

@user_608060921577494_608060921577494 I don't have this unit and so cannot help. I suggest you to come to Reddit Reolink community where there you will definitely find customers using the Hub.

@mamymam2013_465350299701478 Sei troppo forte..... Si, mandar una ogni giorno.

@seccon The recommended configuration is to have a switch between the camera and the NVR. With the switch connected to the BB router and the NVR connected either to the switch or the router. This provides flexibility in the way you connect to the cameras. Either direct or through the NVR. If the NVR becomes faulty then you still have access to the cameras.

Normally we record triggered events on the SDs and 24x7 on the NVR. No need to have 256GB SD...64G and being of high endurance is more than adequate.

@adevaux42 Their battery cams are only meant to record event triggered objects. Their batteries plus solar won't allow for 24x7.

@mamymam2013_465350299701478 I am running it and have no issues. As always ensure you have a copy of your running client before upgrading.