Posts made by joseph_1979

@user_654306224615431_654306224615431 In the past I had one or two issues with push notifications. One was on Argus 2 and I resolved it by restoring the cameras. I was not on site and so had no means of capturing any traces.

On the second occurrence I was on site and so I captured some traces at the router and the smartphone sides. So when I activated push notification from my smartphone on a particular camera (identified by its UID), the client requested a token from Google FCM and subsequently provided in the response message. Then the client forwarded the token (with other parameters such as UID) to Reolink message application server. So far so good. When the camera detected motion, an alert message was sent to the pushx.reolink.com application server. However, the push message notification was not being sent by Google FCM. At the same time I was receiving push notifications for other applications. So I concluded that the issue was at Reolink message application server. It turned out that they were doing some upgrades on these servers. I told them to inform customers of any planned maintenance.

Thereafter I didn't had any further issues on push notifications other than the tone which sometimes they mistakenly change during the upgrade.

And yes they need to be more consistent between clients. Why I cannot enable/disable ports from the Android client or change the restart time? I informed support several times.

@issom Try to restore previous fw. Seems to be buggy.

@artech Really. It shouldn't do this. Thanks for the update.

@user_797639231463635_797639231463635 So if there are no disconnections when using the Win client then the camera and WiFi are fine. And if there are disconnections when using the smartphone on local WiFi and 4G then there seems to be an issue on smartphone, client or mobile operator network.

Can you try another smartphone? Can you use lower resolution say fluent? You should have at least 12Mbps uplink speed to the ISP and smartphone should be on 4G with at least 12Mbps download speed.

@user_797639231463635_797639231463635 And if you connect your smartphone to the same WIFI network as the camera, will you get disconnections?

Another suggestion is to install the Windows Reolink client on your PC and add the camera. Check if disconnections re-occur.

@user_797305324978306_797305324978306 Sometimes it happens.

@dae51d Go to amazon and search for startech . Com (delete spaces) 1U server rack shelf. URL cannot be added here.

@shane Most of us are after person, vehicle and pet detections and disable any motion as otherwise we will get a lot of false alarms. But if you want to have any motion only without identifying the object then disable AI detections.

@user_797305324978306_797305324978306 Under advanced FTP settings, enable the change user root directories and set the root share to be the shared FTP folder. Ensure you don't add trailing / at the end of pathname.

You may capture a Wireshark trace and see what is happening. Maybe upgrading to tls after connecting in plain ftp.

@jeremy-xzm-reolink_178542373003497 That's because your cameras are connected directly to the NVR. To achieve that you need to connect the cameras to a POE switch.

So you need to upgrade the camera fw through the NVR. Follow this link https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs/

@artech can you type the password in a text editor .. copy and paste it.

@user_797298437054680_797298437054680 That is what it is. Perhaps in new TM releases. Submit your request to their support.

@rodp Can you try from a different smartphone?

@user_797298437054680_797298437054680 Only tracking is available on the TrackMix.

@artech Admin and no password

@artech There seem to be issues and have removed it from the download. They should embark on more robust testing.

Still looking forward to see how they have implemented it. Most probably a push notification and once you click on it, it opens the client on the doorbell live view.

@gralin Auto update doesn't work unless Reolink push it in their respective repository.

@user_746623229407444_746623229407444 Something went wrong. I cannot understand why they don't use the community to assist them in testing. There are brilliant people here who can assist without requesting anything.

@goatwell1_84711585829045 Just get the UID from the info menu and add the camera in the client using this UID and the credentials used to log on the camera.

@user_796905230729356_796905230729356 Did you try the calling feature? I need to go to my other property to load it and test it.