Posts made by joseph_1979

@johnb I don't have the DUO 3. I suggest you to email support on support @ reolink . com (delete spaces)

@user_654306224615431_654306224615431 I always tell them, use the genuine members of the communities (here, reddit and FB) and they will surely perform the appropriate testing. There are people out there who are really expert in a number of fields. For some of us these are gadgets in comparison to what we are responsible of.

@user_784224808100067_784224808100067 Good to hear that. I use both the delay and the object features on two cameras. Yes, there are superb. But we, the customers, always want more and more :).

@alessio-lorusso_385306560032996 You need to connect the cameras to a POE switch so that you have direct access to them. From the Lan port to the router. And connect the NVR to the POE switch or the router.

@email_525317533946102 Good.

@reuven-goldenberg_36887769641 normally after an update that what I do.

@reuven-goldenberg_36887769641 If you disable and enable it again? Try to trigger the camera.

@reuven-goldenberg_36887769641 It's under camera menu. What you showed is the application menu.

@user_752407386755321_752407386755321 I have been informed that they are working on the issues.

@maxuline Thanks a lot. I have subscribed to be informed once a new fw is available for all my cams. I didn't receive any email and so the service is not working.

Installed. They should have added the pet detection, 5G preference, etc. These are routines which have already been deployed on other units. So most of the coding has been done and tested.

The network issue was that if there is a power outage on the router, there are instances where camera won't connect to the WIFI. I had this and did report it several times.

@reolinkshayla Does the owner shower himself?

@glenn_48835891270 This has been requested by other customers. Submit your request to support @ reolink . Com (delete spaces).

@user_799175474421935_799175474421935 I suggest you to email support on support @ reolink . Com (delete spaces)

@email_525317533946102 maybe a defective light sensor. Can you restore the camera by clicking RESTORE? Note that the WIFI settings are not lost.

@davee223_32187049783548 Most probably you have both the 32bit and 64bit clients. Remove both and do a fresh install.

@user_785205237727429_785205237727429 Yes spotlight brightness is adjustable as illustrated below.

@stu_b Email support on support @ reolink . com (delete spaces)

@nick_26792935116 There are lots of sites showing you how to capture traces on Wireshark. This site doesn't allow me to add any.

@nick_26792935116 A wireshark trace will help.

Typical log on the FTP server side.

Incoming connection request on FTP listener 22 at 192.168.1.ZZ:21 accepted from 192.168.1.YY:ABCDE
AUTH TLS
234 Authentication method accepted
SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
SSL connection established
USER ********
331 User ******, password please
PASS ***********
Native user '******' authenticated
230 Password Ok, User logged in
CWD 2024
Unable to read attributes on path 'c:\ftproot\2024' : The system cannot find the file specified.
550 No such directory
MKD 2024
Directory 'c:\ftproot\2024' created
257 "/2024" directory created
CWD 2024
250 Change directory ok
CWD 03
Unable to read attributes on path 'c:\ftproot\2024\03' : The system cannot find the file specified.
550 No such directory
MKD 03
Directory 'c:\ftproot\2024\03' created
257 "/2024/03" directory created
CWD 03
250 Change directory ok
CWD 06
Unable to read attributes on path 'c:\ftproot\2024\03\06' : The system cannot find the file specified.
550 No such directory
MKD 06
Directory 'c:\ftproot\2024\03\06' created
257 "/2024/03/06" directory created
CWD 06
250 Change directory ok
MODE S
200 Mode is Stream
TYPE A
200 Type ASCII
PBSZ 0
200 PBSZ=0
PROT P
200 PROT P OK, data channel will be secured
PASV
227 Entering Passive Mode (192,168,1,ZZ,YY,195)
STOR Backyard E1 OD Pro_00_20240306175235.txt
150 Opening data connection
SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
SSL data connection established
Successfully stored file at 'c:\ftproot\2024\03\06\Backyard E1 OD Pro_00_20240306175235.txt' (76 B received)
226 Transfer complete
QUIT
Connection terminated
The connection is closed
Connection terminated

@nick_26792935116 As you can see from screenshot below, cam starts with plain FTP and then asks for AUTH and ftp serve accepts it, it changes to FTPS using TLSv1.2.

Uh I cannot add screenshots.... Unbelievable.

Try to transfer file from your PC to Synology using the cam account.

Error 450........ like server cannot write in file.