Posts made by joseph_1979

@muzza_687528338731141 Follow this link https://support.reolink.com/hc/en-us/articles/900000423743-How-to-Setup-the-Camera-after-Changing-My-Router-or-ISP/?gad_source=1&gclid=CjwKCAiAgeeqBhBAEiwAoDDhn0S0OvTaSmzS7OB81Ww5Bz8N-qkKf5q3xDHfO6kfgKIPyWKFbE5NSRoCDOYQAvD_BwE

@merklin_759136768565412 For standalone there is. But have no idea if this is integrated with the camera.

@user_756125119496374_756125119496374 Lumus still records in H.264 and so you can use any player. VLC is quite good.

@user_760447807074536_760447807074536 Do you have another SD even 2G? Just to check whether there is an issue on the SD. In addition, insert the SD in your notebook SD slot and format it to FAT32. Transfer a file from PC to SD and try to read it from SD. Then delete the file and insert the SD in the camera and check again. Note that I use Samsung EVO plus and have no issues.

@user_751347369033978_751347369033978 Most probably they are using this request to check connectivity. But this is not the correct way. One should ping the gateway.

@corky_7378801911646 They need to do more testing before launching a product. The microphone circuitry has spoilt this beast.

@user_746623229407444_746623229407444 If I recall correctly they were working on it. I suggest you to email support.

@dio1975_457190256263392 This is correct. Let's do some simple calculations.

1) 2560/1920 = 1.33 which is 4/3 then aspect ratio is 4:3

2) 2560/1440 = 1.77 which is 16/9 so aspect ratio is 16:9

3) 2048/1536 = 1.33 which is 4/3 and so aspect ratio is 4:3

4) 2304/1296 = 1.77 which is 16/9 and so aspect ratio is 16:9

I don't have this model and cannot say how these are displayed in the client.

@arterton_377256427802856 I did download the v8.14.1 using https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.1.exe

@sebastianreineborg_340458955964638 There is similar issue with the Win client v8.14.0. Picture quality has been degraded. They need to optimise the player.

@sebastianreineborg_340458955964638 What is the upload speed of the router to which the camera is connected? And did you experience this on the new app v4.41.1.1? If yes then I suggest you to submit a request to support on https://support.reolink.com/requests/

@sebastianreineborg_340458955964638 Do you experience the same lagging if you connect the iphone to the same WIFI network?

@arterton_377256427802856 You can find old Win clients in my reply (in French) to a member at https://community.reolink.com/topic/6925/pc-client-v8-14-0/5?post_id=26768&_=1700164715519

Before rolling back try this https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.1.exe

@arterton_377256427802856 I cannot say whether the dev team read it or not. If this doesn't solve the issue then email Reolink support.

Group policy has nothing to do with audio. Try v8.11.0

Can you delete one camera and add it again through its UID?

@dpizzas-dburger_503834075242660 Est-ce le modèle fonctionnant sur batterie ? Est-ce que vous envoyez par FTP les clips enregistrés ? tu enregistres sur SD ou NVR?

@everett_316528522236091 No. Battery operated cameras cannot be connected to any of Reolink NVRs.

@ed_758691584823482 We have requested this for some time. Please submit your request on https://support.reolink.com/requests/

@user_758133884375238_758133884375238 I suggest you to submit your request on https://support.reolink.com/requests/ The more requests they receive the higher the probability of being implemented.

@arterton_377256427802856 Can you disable hardware acceleration from main menu? Another attempt would be to add DirectX redist. Else reach out Reolink support.

@user_598480655192106_598480655192106 Most of Reolink cameras operate between -10°C and +55°C (14°F~131°F). If you are going below -10 C then avoid battery operated cameras.