Posts made by Reolink Fiona

@roderick-elms_525578206224553
Glad to hear that it works.

This network port setting will be available in the PC Client v8.7.1 or later. You can download the v8.7.2 here, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting/1.

For the stabilities, this will be also related to the network. I will also tell our tech to optimize the operation. Thank you for your feedback!

@dan_325583698763994 Hi there, you can try to adjust the stream setting, resolution, FPS, and Bitrate to be higher. Also, you can upgrade your camera firmware to the latest version. You can find the firmware on our download center, Download Center – Reolink.

@martin-schlossarek-reolink_526179209269406 Thank you for your suggestion. I will forward your request to the product team for consideration.

@stephanie_525942515454173 Thank you for your feedback. This will be forwarded to the product team for consideration.

@toshiya-yamada123_481609863463072 You can directly download the Client you want and install the Client.

The Client version8.7.1 is available on our download center now, Download Center – Reolink.

Click here to download Client version 8.7.2, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting.

@bbugaski_390328908112013
If you view it in clear mode before, the Client will remember your setting. When you restart the Client, it will be still in clear mode. This will be available in Client v8.7.2. You can download it here, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting.

@jay The function is not available now. You can search the relative posts in our website search too, https://reolink.com/sitesearch/?q=community.

@mike_526059835678932 Hi there, you can change the DHCP to static IP. Here is a video about the setting, https://support.reolink.com/hc/en-us/articles/900003997006-How-to-Set-Static-IP-Address-on-the-NVR-New-UI-video-.

@paul_521971668885688 Thank you for your suggestion. I will forward it to the product team for consideration.

We have a plan for the FTP function of the Argus 3 pro now. Stay tuned!

@lbs2reolink Yes, the Reolink Cloud service is available in Europe and the UK now! https://community.reolink.com/topic/3339/reolink-cloud-service-finally-available-in-europe-the-uk

@lynedd_338323522994423
Good news! Cloud is available in Europe and the UK now! https://community.reolink.com/topic/3339/cloud-service-finally-available-in-europe-the-uk

@kamera_407556629061852 Good news! Cloud is available in Europe and the UK now! https://community.reolink.com/topic/3339/cloud-service-finally-available-in-europe-the-uk

@marius_232842705260765 It doesn't support now. But we are developing the compatibilities between the Cloud and the wired cameras now. Please stay tuned with us and we will give you the most latest news.

@lbs2reolink The time-lapse doesn't upload to the Cloud now. The alarm videos can be uploaded to the Cloud.

We have received lots of requests for the Cloud service in Europe and the UK before. Now it is finally available!

Discount for the Cloud subscription: 40% off for the EU & the UK
How to subscribe:

• On our website, https://bit.ly/3rRUALg.
• Or on the APP.

@thefreedog_516152999059592 Yes, you can check the SD card storage on our APP. You can read this article for the guide, https://support.reolink.com/hc/en-us/articles/360009524973-How-to-Check-Format-Micro-SD-Card-via-Reolink-App.

@stephanie_525942515454173
To delete the cameras under the NVR, you can only do that on the NVR monitor. Here is the guide, https://support.reolink.com/hc/en-us/articles/900003769346-How-to-Delete-Offline-Camera-Information-on-Channel-Management-Page-via-Reolink-NVR-New-UI-.

In the Client, you can only delete the whole NVR or a standalone camera now.

@marcus It is still on test now. You can wait some time to get the update. Thank you for your patience!

@dieter_477090490024185 You can read the changelog of this v3.1.0956 firmware here, https://community.reolink.com/topic/3295/new-firmware-v3-1-0-951-956-onvif-iframe-and-more/23. We don't have a main change of auto-tracking in this firmware. We are still improving the auto-tracking function now. If there is any change, I will let you know. Thank you so much for your support.

@radley7992_503452001984661
There is a pause button on our playback window. You can also just click the screen and the video will pause.


The button "advanced frame by frame." is to playback the video frame by frame. The video is consist of many frames. The consecutive frames make a video. If you click this button, the video will play frame by frame, which means that you can find the very detailed changes between frames in a short time. If the video doesn't change a lot, it will not show too much difference when you click this button.

You can download a Client manual on our download center, https://reolink.com/software-and-manual/.