Posts made by Reolink Fiona

@valenzuelaferguson4560359_503455811793052
Hi, you can find a quick start guide on our download center. Find the camera "GO" and click the QSG to download it.
https://reolink.com/download-center/

@joey-s_525567296663762
-You can try to reset your camera first. Here are some methods for reset, https://support.reolink.com/hc/en-us/articles/360007520053-Reset-Reolink-cameras.

-Try to upgrade your camera firmware. You can find the latest firmware for the RLC-511WA on our download center, Download Center – Reolink.

@roderick-elms_525578206224553
If you have enabled the ONVIF Port on your camera but still can't work, you can restart the Synology and try to use the "Reolink" to choose the camera model. If it can't solve, please submit a request here, Submit a request – Reolink Support.

@felicia78863_503417948106957 Hi, you can find a quick start guide on our download center. Find the camera "GO" and click the QSG to download it.
https://reolink.com/download-center/

@joseph-chircop_497308027822318 Hi there, sorry for the inconvenience from the update issues before. Do you still meet problems with the latest Android APP? We are always trying to listen to your feedback. If you meet any problem when you talked with our support team, you can tell me and I will try to help.

@roderick-elms_525578206224553 Hi there, what's the specific firmware version of your camera?
You can also upgrade your camera to the latest firmware v3.1.0956. Please download it here, Download Center – Reolink.

Then please find the Setting-> Network Setting->Advanced->Network Ports to enable the network ports RTSP and ONVIF.

@ed-carden_525327595458716 What are the camera models? You can send some screenshots to our support for check. You can submit a request here, Submit a request – Reolink Support. Our support team will try to help.

@lbs2reolink The firmware is still on test now. You can wait for some time for the formal version.

@nigel_485571675222266 Hi there some users have provided some tips in this post, https://community.reolink.com/topic/2337/spiders. You can have a look.

@wrathchild_34 Thank you for your check. Because there is some time from your old case in our support team. You can resend a request to our support team and check for the latest follow-up for this issue. Submit a request – Reolink Support

@jedi2020_32727772450952 Thank you for your feedback. I will forward your request to the product team.

@clark_463039665144015 May I know what are your camera models? You can go to the setting on the APP and set it to Auto, Advanced>>Infrared light>>Auto. Then the IR will be on when it is in dark automatically. If I have misunderstood you, you can clarify for me.

@clark_463039665144015 May I know what's your camera model?

@crimp-on_62210811129 @bbugaski_390328908112013
Yes, for the Client version 8.7.2, it has been changed to save the stream mode for the single-view. You can click here to download the Client v8.7.2 and know more details about the update, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting/.

@mrocka_525145213956319
It will come in the second half of the year. Thank you so much for your waiting! We will keep the latest news for you.

@seanbmah_414814205931759 It will come in the second half of the year. Thank you so much for your waiting! We will keep the latest news for you.

@igal_342737893388433 Have you sent this log to our support team for the check? Our tech will try to have a further check.

Here is a Client v8.7.2. You can also have a try. Click here to download it, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting/14.

@lawman722_522782218002564 Hi there, could you please tell me your hardware version and firmware version? You can also check if there is an update on our download center, Download Center – Reolink.

Click here to know how to find the latest firmware: https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr

@mario_438407816917146 After the update, the network port is default off. If you want to use the RTSP stream, you need to go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. You can read this article for help, https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804.

@sebastian-kaiser_510958919348405 Hi, our E1 Outdoor will support the FTPS instead of the SFTP. If you want to have this option, you can try to send a request here to get the new update of the E1 Outdoor. You can know more about this function here, https://community.reolink.com/topic/3278/new-feature-explained-ftps-only-in-ai-new-firmware-v3-1-0764.