Posts made by Reolink Fiona

@s-stoessler_71959255531 Thank you so much for your review. Welcome any videos or pictures.

@user_619607405752347_619607405752347 Can you try to reset the camera again? If the sound still exists, please tale a video about the issue and send it to our support team. Please provide your video here, Submit a request – Reolink Support.

@curls May I know more about the request for the Android APP? You can tell me more details.

@user_619828658454563_619828658454563 What's your firmware version? You can try to upgrade your camera with the latest firmware. Download the firmware here, Download Center – Reolink.

@jsusann1955_585959809814767 Hi there, can you try to upgrade your NVR firmware according to this article? https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs

Here is a link for the firmware of RLC8-410-E, v2.0.0.274. You can try download it here, https://drive.google.com/file/d/1oXXUt4uVyFLVsMje8vtpTFa9nLak2mbs/view?usp=sharing.

Can you still able to connect the camera to the PC Client? If so, you can also upgrade the firmware on the PC Client. Guide: https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-

@user_619401890463775_619401890463775
Hi there, now we don't have the plan for MQTT. If there is any news, I will let you know.

@leeschindel64_277658461257871 Can you try to reinstall the APP and try again?

@kristof So sorry for the inconvenience caused. We would like to give the better quality product to you. We will try our best to arrange the production and send the order according to the order time as fast as possible. I will also give you the latest update for all of you. Thank you for your patience and support.

@stef The functions of this two firmware are nearly the same. You can also wait for next big version firmware to update.

@user_617634396287021_617634396287021 Our push strategy still needs to optimize now. You can download the Client on the download center first.

@l-évêque-du-péché_541504511598783 Any udpate and thoughts are welcome.

@big_ted Any update is welcome!

Hi all,
We have released the Duo new firmware on our download center. With this new firmware, you can use pet detection, fixed frame rate, and Iframe settings to have better video images and third-party software experience.
Download the firmware via https://bit.ly/3MqvL25.
（Please also update your APP/Client to the latest version.）
Changelog:
1. Support Pet detection
Now two lenses can detect the pet. Record your pet with the Duo now!

2. Added pet option under spotlight
You can choose person/vehicle/pet detection under spotlight, which means that the spotlight will be on when the camera detects the person/vehicle/pet.


3. Added the Iframe multiplier selection(GOP multiplier selection)
The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. If you think your picture quality is not good enough, you can adjust the interframe space settings.
What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames, or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames, or 1 second.
How to set interframe space? So in our Client, interframe space is to set the number of frames between two iframes. You can choose the multiple of the frames for both clear and fluent mode. 1X means one multiple of the frames rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames.

4. Added the Fixed Frame Rate setting
If you meet the problem of the smearing image or missed AI alarms, you can choose to enable the fixed rate.
-If you choose on(fluency first), the frames will be fixed and not be automatically adjusted for night vision.
-If you choose off(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.


5. Added Alarm Delay in alarm settings
Quite a lot of false alarms happen at night or on snowy or rainy days. If snowflakes and raindrops enter the box of the stationary object, resulting in sudden changes and false alarms. To reduce this circumstance, we add the Alarm Delay feature.
How it works
AI may take 20 frames in 1 second to analyze and see how many frames are with the motion. Only when AI detects motions in most of the frames, this motion is considered a true alarm.
Recommended settings(You can adjust according to your situation.)
For person detection, 1 second;
For vehicle detection, 1-3 seconds.


6. Optimize the motions/AI detection to reduce false alerts.
7. Optimize the night vision image.
8. Update the Web Client version
9. Fixed other known bugs.

@edwardlubowitz Hi there, you can send your website to me via the Community Chat. I will talk with you.

@user_617634396287021_617634396287021 You can find it on the PC Client setting.

@jay_tuckey @user_617689732780067 @ExTrEmE_590650728796222
We will have a beta version of webhook these two months.

We will apply the webhook for some specific models first. Then we will apply it to more new models.

You can stay tuned for our announcement if you are willing to test.

@vigy_591093180735512 We will put the latest version on the download center first. Sometimes we may put the beta Client in our Community. Now the latest version is v8.8.1. You can download and check the changelog here, https://community.reolink.com/topic/3871/new-client-v8-8-1-available-for-download-now-optimize-the-time-lapse-function.

@user_617216361168971_617216361168971 Bright and shadows are the important part of an image. The contrast of light and shadow is important The contrast of light and shadow is important for the proper balance of images. So this settings will adjust the bright and shadows of the image in color mode/black and white.

@joseph-chircop_497308027822318 Thank you for your idea and I will collect more feedback on this and forward it to our product team.

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Check deals now, https://bit.ly/3eh16Yk.