Posts made by Reolink Fiona

@nickm_495538090946719 @schonuf
The search function of the forum is still testing. If the search function is available, we will let you know. Thank you for your feedback!

@nodders So glad for your update. Hope the new Client can give you a good start.

@str1d3r_316499268088055
My Client is the 8.7 Client version. If you want, you can download it here.

Download the Client Beta Client v.8.7.0 via the link below：
Windows: https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.0.exe 
Mac:https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.0.dmg  

Click this link to know more about the changelog of the new Client. https://community.reolink.com/topic/2850/reolinkers-week-day-5-reolink-client-version-8-7-beta-app-version-4-29-release/2?page=1

@nickm_495538090946719
You can try to update your NVR with the v3.0.0.0159 firmware version. Then the issue will be solved.
1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

3. For RLN16-410 with hardware version H3MB18: https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing

@joseph-chircop_497308027822318
So grateful for your help. You can communicate with them with more information. And welcome to share any updates with everyone here.

@aaron
Glad to hear that. Thank you for all your feedback.

@harri_431748515860699
The GO PT doesn't have these settings now. Have you set the Day & Night to be Auto? You can try to check.

@kristof
Thank you for your feedback. Our Web Client is not compatible with the phone now, so it may cause a half-screen issue. It is just compatible with the PC web browser. You can try to use Windows or the Reolink phone APP to view the camera.

@pdownes2001_384636162646205
Very good image. Thank you for your sharing.

@joseph-chircop_497308027822318 @Philippe
Thank you for pointing out the issue. Our R & D team is still looking at the freeze issue for some users. It may be related to the camera firmware, computer CPU occupied rate, computer system, decoding, and other factors. Our engineers need to check some cases to confirm the issue now.

Can you tell me what is your system info for the RLC-511WA and the RLC-811A? This is the guide to check the info, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App. Our engineer will try to have a further check.

@laureanrotar_499595809001647
Can you try to reboot the APP and try to load the Cloud page again? You can also check if your phone is with good network signal. If it still can't work, please offer me a screenshot of the error message.

You can also try to log into your Cloud account at this page, https://cloud.reolink.com/.

@kenirvin_483355829911793
Thank you for your suggestion. I will record down your suggestion and forward it to our R&D team for possibilities.

@crimp-on_62210811129
Thank you for your suggestion. We will have the new firmware for RLC-410-5MP and RLC-420-5MP soon. But it is still under development. It will try to fix the unsynchronized problem of the FTP video and SD video. Welcome any feedback after the new firmware releases.

@inge_241341868548265
The E1 pro supports ONVIF and sets up the static IP address. I have confirmed with our engineer that the E1 Pro doesn't support the web browser from the time it was released. Only the E1 Zoom among the E1 indoor series supports web browser access.

You can try to set up the static IP address via the PC Client. Here is an article for setting up the IP address, https://support.reolink.com/hc/en-us/articles/900000628166-How-to-change-camera-s-IP-Address-to-static-IP-address-via-Reolink-Client-New-Client-?source=search. You can have a look.

@bill-doria Sometimes our technical staff may also need to export the configuration file via the export configuration function. So it still keeps this function now.

@tomcrean
Thank you for your detailed explanation. I have understood your point.

At the same time, the SD card can just record one video. So the alarm video will be included in the 5:00 video.

For your feedback, I will forward it to our team to seek possibilities.

@watersedge121_400503233634478
The doorbell can be added to the Reolink APP. And of course, the doorbell will be available worldwide. Thank you for your feedbcak.

@mjames9999_499344251433196
You can try to enable the network ports on the Client. In the new firmware, the ports are default closed. Network Settings->Advanced->Port settings

If it can't work well even after you enable the ports, you can contact our support team for the previous firmware. The previous firmware of RLC-823A is not available in the download center. Submit a request – Reolink Support

@inge_241341868548265
E1 Pro also doesn't support the web browser before. Have you updated your firmware before?