Posts made by Reolink Lorenz

@mr-robertotaylor_242785423831229 Sorry for the late reply, Roberto. May I know the app version you are using now?

@steven-dennis_466125782364360 Hello Steven, with 4K cameras, you can only watch live stream in the substream only via a web browser. To watch the live view in clear mode, we strongly recommend that you use the desktop app instead. Hope this helps.

Anyone waiting for a desktop app update? Here you are!

Reolink Client version 8.4.0 is now open for beta testing. Any users who are eager to experience some of the latest features may find the link under this post to download now.

Reolink Client Ver 8.4.0 Update Notes

What's New:
-Added Cut function on Playback download.
-Added smart detection filter to the Playback control bar.
-Added Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) in the advanced setting in Display.
-Added the Beta Pet Detection option and adapted Pet Detection configuration to the Detection Alarm to devices that support smart pet detection.
-Added the smart alarm icon for devices that support smart detection on the Live View page.
-Click on the device on the Device List will jump to Live View or Playback of that device.

Improvements:
-Improve the User Interface in Live view, Playback, Settings and other pages.
-When adding a device using UID, UID is not case sensitive
-When adding a device, if it is found that the device already exists in the device list, then the existing device will be highlighted.
-Fixed some known bugs.

Note:
-The Beta Pet Detection option will show if you have upgraded your cameras with the firmware with the Beta pet detection feature.
-The Pet Detection firmware for smart-detection cameras is on beta test right now. We will release the new firmware once we fix all known issues.

Here are some of the examples of the latest features.
1.Smart detection filter & cut feature added to the playback screen.


2.Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) added tothe advanced setting in Display




3.Beta smart pet detection added to Detection Alarm Settings.


Let us know if you have any questions or ideas about this update!

@adsjc_272318703362203 Hi adsjc, thank you for the feedback. This is a known issue and we will get it fixed in a future app update.

@vincenthalgrain26_428211380187360 Hello Vincent, thank you for the feedback. It may be caused by lens condensation. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and our team will take a further look into the issue.

@gillesdumais232_412206983651557 Hello gillesdumais232, yes, you can set up 2 RLN8-410 NVRs in different places and view all the cameras on the same page of Reolink desktop and mobile app. All you need to do is to install the cameras and NVRs, connect them to a stable network, and add them to the mobile and desktop app. Hope this helps.

Any fan of the discontinued vandal-proof cameras here? Ready to hear some thrilling news?

We are going to release an upgraded version of the old RLC-422W camera. The new camera is called Reolink RLC-542WA with 5MP resolution, smart person/vehicle detection, and audio recording.



Does anyone here have owned RLC-422W before? Do you want to test the new RLC-542WA?

Click the link below and apply now!
https://reolink.com/reolink-trial/

Ps. You may watch the unboxing video of the RLC-542WA camera on our official YouTube channel.

@sc_171919393181912 You are very welcome. But you may continue to try your luck until Nov 12 and see if you can win a free E1 Pro!

@bcfd45_464671899213983 Hello there, here is a detailed guide on port forwarding, https://support.reolink.com/hc/en-us/articles/900000628766-Which-Ports-Should-I-Forward-on-Router-for-Remote-Connection. Hope this helps.

@brellyn_346448185000111 Hello Brellyn, you may take a look at RLC-811A, RLC-812A, and RLC-823A, which are 4K PoE IP cameras with built-in spotlights. These three cameras offer color night vision at nighttime. You may click the links below to learn more.

RLC-811A, https://reolink.com/product/rlc-811a/

RLC-812A, https://reolink.com/product/rlc-812a/

RLC-823A, https://reolink.com/product/rlc-823a/

@sc_171919393181912 Hello sc, you can apply only one coupon each time when you order. In other words, you cannot collect the vouchers and use them all on a single purchase. Hope this clarifies.