Posts made by Reolink Lorenz

@kyahwilde_462295483867320 Hello Kyah, thank you for the feedback. Please let us know more so we can better locate the issue.

Question 1. By saying the clock on the camera is accurate, do you mean the timestamp shown on the video is correct?


Question 2. On which platform do you watch the videos uploaded to the cloud, on the mobile app, or our website? Do you set your cameras, phone, and PC under the same timezone? If it is okay, you may take a screenshot of your cloud library like the image below. Of course, you may blur the video cover to protect your privacy.


Thank you in advance.

Hello @nickel229_463640002277614, you may check if you have set up the resolution the clearest, which is 3840*2160. Also, customizing display settings at night will help improve the night vision quality. Hope this helps.

Hello @k1pavic_467221390479505, it is best to contact our support team by submitting a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will take a further look into the issue and get back to you asap.

@ptiroutier68_465655455441100 Hello Patricia, by adjusting the brightness of the spotlight with the slide to the left side, you can dim the light. If you still find that is not enough, you may try to disable the spotlight at night. Hope this helps.

Hello @tbcsignup_467191114207442, as @Crimp-On_62210811129 says, the settings are kept on the cameras themselves. You can just install the Reolink Client on the new computer and add all the cameras to the app. Hope this helps.

Any outdoor enthusiast here?

We have been thinking about making a trail camera. While we are preparing this camera, we would love to hear your ideas.

Please fill in the questionnaire below and let us know more. Big thanks in advance!

https://forms.gle/ed9GMzWxuGQhxu9FA

If you have any other ideas or suggestions, please make a post to share them with us.

@correo_273513385517219 You may attach the file at the bottom of the request form. Click here to submit a request, https://support.reolink.com/hc/en-us/requests/new.

@kyle-woltman_56889694873 Hello Kyle, when you tap on the push notifications, you will be directed to the live view screen. Meanwhile, the camera is recording and packing the video on the mobile app. To watch the recorded videos, you need to go to the playback screen and find the latest videos. Hope this clarifies.

Hi @correo_273513385517219, it is best to record the buzzing and submit a request with the audio file attached here, https://support.reolink.com/hc/en-us/requests/new. Our support team will take a further look into the issue and get back to you asap.

Hello @shadowcat33_272804773826766, by saying "they all went non-comms", do you mean that all three cameras failed to connect to your WiFi and stop recording? Please check the battery and SD card status. Also, here is a detailed guide on how to reset the cameras, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

If it is okay, please send more details so I can help.

Hello @shadowcat33_272804773826766, may I know which camera model you are using? Or, you may take a look at this detailed guide on how to reset our cameras, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras. Let me know if you have any other questions.

@gillesdumais232_412206983651557 Hello gillesdumais232, you may enable/disable push notification of each camera connected to the NVR via the windows app and decide if the change applies to other cameras or not. Hope this helps.

@mjburriss_328220849705134 Hello there, you may create a user account for your contractor to access the camera. By logging in with a user account, your contractor can only access the camera for live and video playback. He/She won't be able to change any settings on your camera.

Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/360011355734-How-to-Add-Users-Account-for-Reolink-Cameras-via-Reolink-App. Hope this helps.

@garlanigan-reolink_366341255143671 Hello garlanigan, thank you for the suggestion. Our NVRs are for local storage purposes only and we don't plan to allow users to access the remote cameras that are not under the same network via NVR. To monitor all cameras at the same time, you may use our desktop or mobile app instead. Click here to download, https://reolink.com/software-and-manual/

@schoizi Thank you for the feedback. You may take a screenshot of the camera info with UID and post it here or send it to lorenz#reolink.com (replace # with @). I will ask our team to look further into the issue later.

@robert-hammond_315369854550200 Hello Robert, thank you for the suggestion. I have forwarded it to our team and if there are any updates, I will let you know.

@mbzt_424281994174717 Hello mbzt, thank you for your detailed feedback. Here are some of the replies to the issues that you've reported.

1. The clarity, clear or fluent, will not be saved on the desktop app. Or, it may take longer to load videos under clear mode.
2. The desktop app may take longer to show multiple cameras in live view and this is a known issue. Our team is seeking solutions now.
3. The issue with video file duration will be fixed in a future update.

Let me know if you have any other ideas or questions.

@roetting1_461963570241686 Hello there, you may follow this guide to set up port forwarding in the router interface, https://support.reolink.com/hc/en-us/articles/360003544134-How-to-Forward-Ports-in-Router-Interface-for-Reolink-Products-, and see if the Reolink Client locates your camera.

Also, make sure that you are using the Reolink Client app under the same LAN as your camera. Or, you may try to add the camera via UID. Hope this helps.

@ohiodave53_204958923342032 Hello there, in this case, I would recommend that you contact our support team directly and they will see if the solar panel or the battery is bad. Contact our team here, https://support.reolink.com/hc/en-us/requests/new.

@schoizi Hello Andreas, here is a troubleshooting guide for your reference, https://support.reolink.com/hc/en-us/articles/900002172643-Why-Solar-Panels-Charge-Slowly. If these won't help, you may contact our support team for a further look into the charging issue, https://support.reolink.com/hc/en-us/requests/new.