Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@user_728360069628097_728360069628097 It would be best that you contact support directly. Our team will reply very soon.https://support.reolink.com/hc/en-us/requests/new/
@matt-bruman_695767958503581 Hi Matt, thank you for the feedback. May I know if you are accessing the camera via the default admin account or other admin assigned by the default one?
@user_633817601392760_633817601392760 This is not how we do business and promote cloud services. You may contact support directly and ask the team to take a further look at the connection issue.https://support.reolink.com/hc/en-us/requests/new/
@ibrahim Which firmware version are you using on your NVR?
@mark-ussher2_694877868184133 Thank you for the feedback. The dev team will get the PTZ controls back for general admins in v8.13. Stay tuned for the next update.
Hi, Reolinkers!Want to install cameras on your farm, construction site, or vacation home that needs constant monitoring, but there's no WiFi? Meet #ReolinkDualLens TrackMix Wired LTE! It's one of the best solutions for your security challenge!Experience the power of:4G LTE Connectivity: Supports both 4G and 3G mobile networks, ideal for locations where it's difficult to run network cables.DC Power Supply: Non-stop power for 24/7 recording and protection.Auto Zoom Tracking: Effortlessly track and zoom in both the panoramic and zoomed views.Dual Views on One Screen: The dual lens captures both full-view and close-up images of the same event.Grab your TrackMix Wired LTE NOW.https://reolink.club/45tBlJl
@renaud-hx_437082136477858 Hello Renaud, thank you for reaching out. You may try to upgrade your NVR with the latest firmware here: https://reolink.club/3OdJtYAWith the latest firmware on your NVR, you shall find the visitor option on the doorbell. If you need any further help, submit a request and our team will reply very soon.https://support.reolink.com/hc/en-us/requests/new/
@karklean_321030663176349 Hi Bob, I can't share news about this with you now but stay tuned for the news later this year!
@chrisferguson01_686561743889029 Hello Chris, thank you for the feedback. May I know which firmware are you running now on your 823A camera?You may try to disable the auto reboot to see if this gets the issue fixed. https://support.reolink.com/hc/en-us/articles/900000616966-How-to-Set-up-Auto-Reboot-for-Reolink-Cameras-NVRs/If not, contact support and our team will reply very soon.https://support.reolink.com/hc/en-us/requests/new/
@user_726754838364323_726754838364323 Reolink battery-powered cameras, including Argus 3 Pro, won't support ONVIF as third-party integration kills their batteries. Hope this helps.
@user_726525555888267_726525555888267 Thank you for the feedback. I would recommend that you contact support for more information and help. Our team will get back to you very soon.https://support.reolink.com/hc/en-us/requests/new/
@mark-ussher2_694877868184133 Thank you for the feedback, Mark. Our team is now working on this issue. May I know if you are accessing the cameras as default admin or administrators added by default admin? For more information about the difference between default admin and other administrators, check out the post below.https://support.reolink.com/hc/en-us/articles/900000605423-Introduction-to-Admin-Account-and-User-Account/
@skeptouchous Hello there, thank you so much for the detailed suggestion. As far as I know, we don't have any plan to implement location filtering to the NVR or Client software now. But I will bring this to our team and see if we can make this happen in the future.
@elmiko99_357552804708580 I recommend that you contact support directly to take a further look into the connection issue. Our team will reply very soon.https://support.reolink.com/hc/en-us/requests/new/
@reo_366300808405168 May I know if you are running the latest firmware on your NVR? If not, you may find and download the latest firmware for your NVR here: https://reolink.club/3OdJtYAAfter the upgrade, you shall find the quick reply settings as below.https://support.reolink.com/hc/en-us/articles/11613139933465/
@m_12_327023508676743 What problems have you encountered after downloading the DirectX? If you cannot access the camera live view, try to disable hardware decoding option and fix the issue. Hope this helps.
@reo_366300808405168 You may check if you have selected "Visitor" under the notification, detection, and recording settings. If you still cannot get any notification when someone pushed the doorbell, contact our suppor to take a further look.https://support.reolink.com/hc/en-us/requests/new/
@user_630673173327926_630673173327926 Most of smart non-battery cameras with an A in their names, such as 510A and 823A, support AI detection notifications via CGI commands or ONVIF pull-point. You may upgrade your cameras with the latest firmware here: https://reolink.club/3OdJtYAAlso, we are testing some firmware with webhook support. If you have any cameras with an A in their names, feel free to contact our support and try out the webhook feature.https://support.reolink.com/hc/en-us/requests/new/
@dorian-benech_301494585258131 I am sorry that this feature is not available because rotating camera images 90 and 270 degrees doesn't work on our cameras. You may try to adjust camera angle and point it to the area that you want to cover.If you need any further help, contact support directly and our team will get back to you very soon.https://support.reolink.com/hc/en-us/requests/new/
Hello Reolinkers!The TrackMix series has always been a hit in our group, and now it's time to introduce this superstar to those who don't know it yet:
Get ready to transform your security experience with the Reolink TrackMix series.Learn more: https://reolink.club/3OCfHeX
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!