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Hi @reolink-fiona - I do have an existing ticket open for this: #799504; I've provided some more details to Reolink on that ticket.

I've also tried the macOS app as well, there are much the same problems - downloading full-resolution video always fails when the recording length time is 60mins, it's a bit better but still hit and miss when it's set to 30mins.

Also, I've had the app lock up frequently too - I thought this might be due to my old, slow Windows 10 laptop but it also happens on a current-gen M1 Macbook Pro. Often when trying to download lots of video it just hangs and I have to quit the app and restart it.

I'm guessing downloading large amounts of video (~10-20 segments of about 0.5-1GB each, depending on recording length!) isn't well tested by Reolink: it would be good if it worked!

@magnus_514899017814160 You can try to change the resolution to change the proportion. After change, the camera may need to restart. But with the stretch mode, it can fill the screen.

@marc_279562978566293
Hi there, it will record to the SD card and the NVR HDD at the same time.

@t-maciek_382830390239374 This demand has been transferred to the product team. I have talked to the team and it is not in our short plan now. If there is any news, I will let you know.

@torbjorn_nesso_228923583074494 Thank you for your feedback. I have transferred your requirement to our product team to seek possibilities.

@simontondavid678_532943946707150
For the wifi cameras with auto-tracking, you can look at RLC-523WA and E1 Outdoor. They can both be connected to the NVR without cable and they support ONVIF, which means that they can also be connected to the Blue Iris.

@alan_279438124011725
Hi there, you can try to upgrade your RLC-823A with the latest firmware v3.1.0.956_22041511. Download it here, Download Center – Reolink.

In this firmware, the patrol will operate the shortest routine between the preset points.

For the spotlight, you can choose to activate it by detecting the person/vehicle.


For auto-tracking, you can enable the option on our alarm settings.



If you can't find the features, please upgrade your Client to the latest version. Download the latest version Client here, App & Client - Reolink.

@chuck_529633235447953
Usually, you can find the official firmware and Client on our download center, Download Center – Reolink.

Now the latest firmware version:
RLN8-410: v3.0.0.0.148
RLC-842A: v3.1.0.764
RLC-823A: v3.1.0.956_22041511

Latest Client: v8.7.3
App & Client - Reolink

@clark_463039665144015
For the auto-focus problem, you can try to contact our support for further check. Our tech will help with this specific case. Submit a request – Reolink Support

Not exactly. The recorded "Clear" video remains at full resolution (4,096x2,784 pixels). I downloaded a motion capture, opened it with VLC Media Player, zoomed in, and got a similar result.
"Zooming" on the Windows Client does not create pixels. My native Windows PC screen resolution is 1,920x1,080 so that very detailed 12MP picture is scrunched (is that a word?) to fit the screen.
I agree completely that it is not nearly as easy to "zoom" with a motion capture as a live video.

@wrathchild_34 Thank you so much for the update. It may help.

@cvance10_529511550173407
Can you try to connect the camera to your phone via the same wifi? Check the wifi signal too. Try to make your camera closer to the router.

For the spotlight issue, you can check if you have turned it on. Advanced->spotlight->Auto.

@joparee1_491610744918175
What's your country? It will be available in the USA and EU in June. You can click the "Notify Me" on the product page to get a notification when it is available.

@elastica_junky_532058042724547
That may depend on your setup. If you don't have the need to wire the camera in a far place like another room, it is suggested that you connect the cameras to the NVR directly.