@reolink-fiona Client version 8.5.2 has also fixed the scaling problem I was having with the download window and not able to see the download button. Everything now fits and I'm able to click on the download button. And I like the new changes made to the download window(s). Thank you!

@glenn_48835891270 Hi Glenn, thank you for the feedback. Which version of Reolink Client are you using now? The latest version is 8.5.1. If you are not using this one, try to upgrade it and see if the issue remains. Download the latest version here, https://reolink.com/software-and-manual/

Hello @ramondp27_445871839580353, thank you for the feedback. May we know if you have upgraded your NVR with the latest firmware v2.0.0.274? If not, please check out the previous post by @Reolink-Fiona and upgrade your NVR.

Also, you may upgrade your mobile app and desktop software to the latest version and see if the issues remain. Download Reolink app & Reolink Client here, https://reolink.com/software-and-manual/

Feel free to contact us if you have any additional questions.

@aps_465066058956938 Hello Andy, we are sorry that the RLC-520A camera doesn't support SFTP. However, we plan to release a firmware update soon with FTPS support. If there are any updates, we will let you know. 🤓

@johann-hirschmann_475355000918205
Hi Johnny, you can try to submit a request to get the old firmware or check the problem further, Submit a request – Reolink Support. Our support team will try to help.

@blwnblue07_201070599565537
If you connect the camera to the NVR directly, the SD card status will not show in the NVR monitor or the APP/Client. But the video will record on the SD card. If you want to view the video, you need to take out the SD card and view it on the PC.

When you connect the NVR and the PoE switch under the same router and connect your camera under the PoE switch, you can add the camera as a standalone camera and be managed by the NVR. In this situation, it will show the SD card status when it works as the standalone camera.

@norm-lecouvie_475925406748920 Hi Norm, we are sorry that it is not possible to watch the camera live feed on your phone with voice commands. You can only see the camera live feed on Google Assistant-enabled devices. Hope this clarifies.

@usmith-maven26_447012309373097
Do you connect the DUO to the NVR? If so, what's your NVR version? Only the hardware version H3MB18, N2MB02, or N3MB01 work with the DUO camera.

If your NVR works with the DUO, please try to upgrade the firmware of the NVR to the latest, Download Center – Reolink.

@patwan_455356275654835
The problem needs to be further checked. You can contact our support team. And we will try to reply to your email within 24 hours, Submit a request – Reolink Support.

@trelower2_471448109822110 Hello there, we are still testing the latest firmware for the smart detection lineup. If you want to try the firmware now, please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and ask our team to send you the latest firmware.

@reolink-fiona I am using the latest Reolink desktop app 8.5.1 to download multiple files at once. Firmware on cameras I've checked multiple times states 'this is the most current version available' both are running v1.0.213.00.

Yes, I am viewing both remotely, the one on Telstra is slightly more reliable than the one running on Amaysim (Optus) but also fails after a number ~20-30 downloads, then the remainder ~150 clips, fail.

@chris_pinnington_370159556653236 Hi Chris, we are planning to release a WiFi doorbell, which will work with our NVRs, in the first quarter of next year. If there are any updates, we will definitely let you know. Stay tuned!

+1 for the Linux client.
Nice to know someone was able to run the windows version of the Electron client under Wine; I tried with v5.0.3 (only available version in the official Debian repository) without success: all I could see was a full black window. And for battery powered cameras there is no alternative at all.

@starfish21_37513982370005
We can't reproduce the issue for the Client now. So we may need some information from you. Please submit a request and our technical staff will help you with a further check, Submit a request – Reolink Support.

@johnpeterphoto_141966347034793
Good tracking! Like the video.

@travis_471570411499765 Hello Travis, sorry for the inconvenience caused. Cassie, our support team member, had sent you an email on Nov 24. Have you received that? If not, please check out the spam or trash inbox and see if you can find it.

@ulf-lundqvist_416220869394583
In the SD card, there will be a file to store the pictures. You can take out the SD card to download the pictures/video.

When the camera is generating the timelapse, you can view and download the pictures/video on the APP. You don't need to stop the timelapse.

There is RTC(Real Time Clock) inside the camera. It can keep the real time.