Client V8.11 Update: Support 3D Zoom & Multiple Fisheye Viewing Modes

[Reolink Fiona]

Hi all,
 
PC Client v8.11.0 is available to download on the download center. We will also push the auto-update notification via the Client.
 
Download now:
 
What’s New:
1. Compatible with New Products: TrackMix Wired LTE and CX410.
 
2. Added firmware upgrade support for the NVR-connected cameras(coming soon)
Finally, we are developing the firmware upgrade feature of the NVR-connected cameras. This is requested by lots of users. I believe this will be more convenient for the NVR users to upgrade the camera firmware. The NVR firmware is still under development. Stay tuned!
 
3. Added Multiple viewing modes of the Reolink FE-P and FE-W(Fisheye camera)
There are three mounting methods including ceiling/wall/desktop. You can set the display view according to your mounting mode and your need.
Ceiling: Fisheye, Dual Panoramic View, Quad View, and Cylindrical View
Wall: Fisheye, Defished View
Desktop: Fisheye, Defished View

 
4. Added 3D zoom function of the RLC-823A-16X
Draw a box, and the camera will automatically zoom into that zone.
 
5. Support the stream mode switch by right-clicking on the playback interface

6. Added temporary folder path setting

7. Optimized camera setting UI

8. Fixed the issue of the icon loss on the live view page

9. Fixed the bug of wrong window width and height

10. Fixed the problem that the alt+F4 shortcut key couldn’t close the window

11. Added preset list mode for PTZ cameras
 

[MaxM]

@reolink-fiona Whats happening with Mac release - its far behind now? any plans to update?

[jeffpadell_662006691841085]

@reolink-fiona had a PC crash and had to install reolink again, now PTZ and all other buttons other record and picture are gone. I need the PTZ is this going to addressed?

[leemary13899_543383597637814]

This post is deleted!

[mark harney_261520671195319]

Thanks for the update, but now my screen is black instead of video.

[armin mueller_303645143515319]

@mark-harney_261520671195319 My one too!!!

[big_ted]

@armin-mueller_303645143515319
Please check hardware decoding on/off? changing this has helped some
Also as Joseph has said, install DirectX9 and reinstall Client V8.11

[SheeB]

@mark-harney_261520671195319 This must be a bug if you're using CLEAR video option on a PC for streaming. If you change it to BALANCED it will work again with video.

[user_vixxe.nz]

@big_ted and if that doesnt work? Seriously I thought my new cameras were awesome and I was happy I chose Reolink...after the update I had no choice over, Im about ready to pay someone to remove them from my soffirs and throw them in teh bin, what utter garbage

[big_ted]

@user_vixxe-nz
I would be lodging a tech support request for them to investigate.

[jimford00_288782091772081]

@big_ted

Nice restful black screen for me too!

I'd had problems with Reolink client software before and installed an earlier version, which worked OK. I'd recently got fed up with the nag screen inviting me to update and thought "sod it, Reolink software can't really be that bad" and installed it. And - yup Reolink software can be really that bad!

I installed Directx9 as advised and maybe I can detect the screen being a little less black, but it's difficult to tell!

[Christian]

In V8.11 now the Microfone and PTZ-Controll has gone.

I am using 3 Cams. Trackmix Wifi, E1-Zoom and RLC-523WA.


Yep and already now rolling back to the good old 8.8.5

every time the same

[joseph_1979]

@christian Hello Mister. Can you please install DirectX 9 and re-install v8.11.0? Let me know if this fixes the issue.

[KS]

DX9 released 20 years ago, and 7 years before Reolink was a business.... sometimes I wonder about Reolink and the oddball support they push.

[mattyman174_406498937815293]

Please give us back the option to set the Clear viewing mode for each Camera view within the Live View.

Balanced is not sufficient quality for accurate viewing. In any case, older versions had this ability and you should be giving us the more choices to customize what we have paid for, not less.

[mattyman174_406498937815293]

Please give us back the option to set the Clear viewing mode for each Camera view within the Live View.

Balanced is not sufficient quality for accurate viewing. In any case, older versions had this ability and you should be giving us the more choices to customize what we have paid for, not less.

At the very least, allow the "Main" camera view to have that option.

[user_692173041451191_692173041451191]

@mattyman174_406498937815293
Not sure why they mess with it. Leave ALL defaults clear and let people change if needed. I still don't know why playback is defaulted to the worst. Glad I haven't bought any more cameras yet.

[user_692173041451191_692173041451191]

What's new? Skippy looking video on occasion and audio that goes in and out. I've seen a few instances where it looks like frames are missing. People are walking and are all of a sudden several steps ahead of where they should be. As far as audio, it comes and goes as far as listening. I do not talk over it. Back to the previous client!

[ivano_383551350784195]

can't use clean mode, picture freezes, works best with balanced video quality but falls short

[sathish pnair_552716392325354]

Clear mode not working, please fix the bug.

[joseph_1979]

@sathish-pnair_552716392325354 This means that you are logging from an external network. In this scenario they set the default stream mode ALWAYS to Fluent irrespective to the previous setting. In my opinion this is to avoid any congestion on their allocated bandwidth on the P2P Relay servers. I do suggest you to email support and do a request.

[user_716665141153973_716665141153973]

We're excited to inform you about the Client V8.11 update! This latest release brings remarkable enhancements to our software. Now, you can experience the thrill of 3D Zoom, immersing yourself in unparalleled visual depth and detail. Additionally, we've integrated support for Multiple Fisheye cameras, enabling a panoramic view like never before. Our team has worked tirelessly to refine the user experience, ensuring seamless navigation and improved performance. We can't wait for you to explore these cutting-edge features and witness the possibilities they unlock. Embrace the future of visual exploration with our Client V8.11 update! Upgrade now and take your imaging to new heights!

[Jedi2020_32727772450952]

@user_716665141153973_716665141153973

What about Mac Client? It is still 8.5.5??

[Victoria_627138625310723]

I downloaded V8.12, hoping it would fix the missing buttons, but instead, my video disappeared. I had to go back to V8.11 and the crop/clip and PTZ Buttons are still missing. Does anyone know of a fix for this in the client?

[Reolink Lorenz]

@victoria_627138625310723 Hello Victoria, thank you for the feedback. My team would like to take a further look into the missing PTZ button issue. Would you like to please send me a screenshot of your Client software that shows the missing button? Thank you.

[Victoria_627138625310723]

@reolink-lorenz Thank you for helping. Here are two pictures, both only have the camera and video buttons. The clip and PTZ buttons are missing.

I bought the REOLINK 4K Security Camera Outdoor System, IP PoE Dome Surveillance Camera with Human/Vehicle Detection. I'm viewing them on my laptop.