Reolink APP v.4.36 Updates & Changelog

[Reolink Fiona]

Hi all, 

The new APP v4.36 has been released. You could download the new APP via the Google play store/Apple APP Store.

Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions. Simply meaning that it takes some time to arrive in your app store.

Android G drive link: http://bit.ly/3mHqUAG

What’s New:

1. New product adaptation for the Reolink Fisheye camera series.

2. Modified live view window ratio to 1:1.

3. Fixed other known bugs.

Thanks

Updated:
Thank you for the feedback. For the Lumus green line and audio issue of the IOS APP, we will update the new IOS APP to fix them this week.

Hi all, we are doing a quick survey about the ratio change. If you have some point of view to share, you could click here to join, https://community.reolink.com/topic/5371/quick-survey-for-the-app-ui-update.

[joseph_1979]

@reolink-fiona Thanks Fiona. Installed and will do some tests on the test Smartphone. Live view much better but no changes for Argus 3 pro and Duo 2. Stretch mode removed and this means that we don't get the full screen view. I would have left this option.

It is highly appreciated to inform us what other known bugs have been sorted out. This allows us to rigorously test them. Thanks.

Update 18/03/23 ---- So far no issues on Samung S10, S10+ and S21.

[ramms_119]

@reolink-fiona window live view 1:1 is perfect on rlc520a. I can finally see a big picture on a 4:3 camera
I will test and see how this update works. thanks and keep up the good work

[Reolink Fiona]

@joseph-chircop_497308027822318 Thanks for the test. We make windows 1:1 ratio so the stretch mode is removed. We will add a 'double-click to expand" function in v4.37. Stay tuned!

[Reolink Fiona]

@ramms_119 Thanks so much!

[joseph_1979]

@reolink-fiona That's better. Please push development team for more enhanced features which have been requested by members. Thanks for providing the client for us to test it out.

[Mamymam2013_465350299701478]

@reolink-fiona Hi Fiona menu image strech disappeared and also you can't choose the kind of the sound of push notifications as was possible in the version before this. You go directly to choose sound of the telephone but you don't find list of ReoLink application sounds, but other sounds. I use a Samsung s20 ultra 5g. Thanks. Kindly Regards

Marco

[Martin Kistell_73972976554167]

@reolink-fiona So when are we getting the New firmware for the NVR`s you promised us at the end of last month. There has been nothing but silence regarding this?

[raygoldstein5_307154471190675]

@reolink-fiona All Lumus cameras have green lines thru them now

[Reolink Fiona]

@raygoldstein5_307154471190675 Thank you for the feedback. We are reproducing the issue now. You can live stream the video in the mainstream now. We will post the solution when we fix the bug.

Updated：For the Lumus green line issue, we will update the new IOS APP this week.

[joseph_1979]

@reolink-fiona So far I didn't encounter any issue on the Android client other than the wish to have back the stretch mode. This seems to be the request of many many customers.

[Reolink Fiona]

We have released the NVR firmware with N5MB01, N6MB01, and N7MB01. You can find them on the download center now. For the NVR with hardware versions H3MB18, N3MB01, and N2MB02, the firmware will be available in these two weeks.

[James Behuniak_137827874869410]

@reolink-fiona I agree with the many other posts here. 1:1 without stretch mode is horrible. I have a Pixel 7 and my wife has an iPhone and the app is way worse after this update on both phones. Bring back stretch mode please!

[James Behuniak_137827874869410]

@reolink-fiona really missing stretch mode on Android and iOS. Please bring it back!

[dg]

When I see

Fixed other known bugs.

I'm waiting for what won't work again, as usual

[Reolink Fiona]

@dg I will list more detail in the later version. Let me know if there is any issue.

[big_ted]

Running well so far on samsung s21 ultra.
I like the addition of being able to swipe between cameras and the doorbell. Makes things easier. Good to see requested features making it through development and release

[Taylor_541575692284140]

App version 4.36.0 has broken fluent live streaming on the Reolink Lumus on iPhone. There are now green lines throughout the entire stream. This only impacts fluent, and clear works without issue. Another user on 4.35.0 confirms this does not happen and it works fine on the macOS client also.

[Reolink Fiona]

@taylor_541575692284140 Thank you for the feedback. We are reproducing the issue now. You can live stream the video in the mainstream now. We will post the solution when we fix the bug.

Updated：For the Lumus green line issue, we will update the new IOS APP this week.
Updated on 21th: The APP is released.

[mmtozel_445784554274974]

hi @Reolink-Fiona i have 13 reolink 5 and 8 mp cameras. i have been very pleased with your ios app sor. it was practical and useful. but new ios 4.36 version, the ratio of screens become ridiculous. please return from this mistake. the viewing frame screens become un symetrical. i am posting the previous and next screenshots . please restore the screen frame ratio to its former state. or help me how to get back to the old version ios 4.35 . thank you.

[Reolink Fiona]

@mmtozel_445784554274974 I have passed your suggestion on the live view window ratio. I will collect your feedback on it for evaluation.

[Rob_631717169750022]

@reolink-fiona Yes, the 1:1 ratio is horrible. As @mmtozel_445784554274974 says, the image does not fill the screen anymore. Why did they do this? Please put it back to how it used to be.

[Scott_137295749922989]

Hello. With the latest update on iOS, when the iPhone ringer physical switch is set to vibrate mode, the sound on cameras cannot be heard. You have to enable the physical ringer switch to hear camera sound.

[gaestvincent_337242968731903]

Google Home connection not working and also green lines on the camera feeds. Can I have stretch back. Please fix.

[Reolink Fiona]

@gaestvincent_337242968731903 Could you try to connect to Google home again? We have fixed the issue.

[HemboCondo_424769351508198]

With the iOS update 4.36 the menu icons in live view do not remain onscreen; have to touch the screen to bring them back.

[Scott_137295749922989]

@hembocondo_424769351508198 - agree. Reolink team - can you update the iOS client so that it keeps the menu icons on the screen?

[user_672035022295050_672035022295050]

How do I get back to the previous version, this one sucks, doesn't work properly, lost all the good points of the app and not gained any good points.

[Reolink Fiona]

@user_672035022295050_672035022295050 Hi there, if you would like to get back to the previous version, you could contact our support team, Submit a request – Reolink Support.

[voltc_662733675696192]

On iOS app on both iPad and Iphone the digital zooming with two fingers doesn’t zoom to the place you want like before. It always zooms to the centre of the image and you have to slide the view to the place you wanted to zoom. This is really anoying, please fix it. Also E1 camera is showing green stripes in substream, main stream is OK.

[Reolink Fiona]

@voltc_662733675696192 We will optimize the digital zoom in the future update. The IOS APP for fixing the bug is released today. Could you try to see if the green stripes still exits?

[voltc_662733675696192]

@reolink-fiona I can confirm that new update fixed the green line problem in the iOS app for E1 substream

[Rob_631717169750022]

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

[Mamymam2013_465350299701478]

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

[hermusta_410193254170817]

Modified live view window ratio to 1:1 is horrible. I have an Android as well and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Please put it back to the way it used to be!!!!!

[FF_478060152914139]

After the update, a new problematic application 4.36.0.4 is installed, while the old 4.35.1 remains fully operational and these are 2 independent applications with different signatures in the system - the old com.mcu.reolink, the new one com.reolink.ru .
Please write to what purpose is this done?
The new 4.36.0.4 is clearly raw - from the bugs noticed:
PUSH notifications are not activated - when they were uploaded to GP, was it not checked at all? 
At the same time, the really necessary (customizable) buttons have not been added to the new application, for example, they have already written about the IR backlight button, just as it was done for the searchlight and siren.
the picture does not stretch to fit the screen size - it is very inconvenient, or rather terrible! if someone needs a 1:1 picture, make it customizable (stretch to fit the screen size)

[Reolink Fiona]

@ff_478060152914139 Hi there, this not affects normal use. You can choose to keep two Apps or only one APP.

For the IR backlight, can you tell me what's your camera model? You can also give me some screenshots if possible.

[Kristof]

Don't know about other features or bugs yet, but...

THANK YOU!

Thank you that now it is possible to swipe between cameras and doorbell without having to exit to overview!
That was really annoying...

[joseph_1979]

@kristof

[Anja_599087039885434]

reolink client on desktop takes ages to startup

thank you

[cory helmuth_330266865819860]

So far I'm digging this new app on IOS. Live view loads ages faster I'll get 5-6 seconds back each time I look at camera. I was also having an issue with the audio clicking in and out when viewing Clear mode on at least my 810A cameras which seems to be fixed now. The TrackMix live view seems to load/sync quite a bit faster now as well. Previously on occasion the wide angle and the zoom view could be a few seconds out of sync but so far I haven't noticed any of that. Working a 16:9 4:3 world every day the 4:3 for 5MP cameras doesn't really bother me. Doesn't distort the picture as much from what I can tell. The pinch to zoom always zooming to the center of the image vs where you are trying to zoom is annoying and should be a simple fix as it worked before. I think there are more things I like about this update than I don't. Good job team.

[McRae]

sorry reolink,
the image display in the new app is BAD.
I fully agree with what my colleagues wrote about this topic.

Please return it.
System: Android

[hecliff0423_418144787673284]

App version 4.36.0 i do not like this go back to old one

[dennie nl_643960646492855]

After the update to version 4.36.0.4.20230313 (572) on Android, the app does not start in the multi view (4 camera's) any more. Sometimes it does start in live view but it always shows one camera. I have a tablet mount in my livingroom and use Fully Kiosk to activate the application and previously it started and showed the multiview immediately if this was the last state it was in. I like to see this behaviour restored. I really like that the doorbell camera is working now, but this is a to big tradeoff to use the new version. Maybe it can be started with a specific action? I couldn't find a specific action in the intentfilters of the apk.

[Matthew_635366143033465]

On Android, this update still has the same problem I've had for while — can't connect to my NVR either for live or playback on cellular but works fine on wifi. Even 5G doesn't work, while some random low-quality public wifi is fine.

Hardware decoding setting so doesn't matter. Same problem on my wife's phone and mine. It briefly worked last year, but then some update broken it.

[Andre_148322405413012]

With all the extra blank real estate, can we have a wider scrub bar. Not all of us have tiny fingers...