Posts made by big_ted

@burkm_172321696190677
If there is no new firmware available for a camera since its release then there will be none listed on the firmware download section.
Support do have BETA firmwares and sometimes a newer release that is not yet published. I have been pushing them to ensure
the latest firmwares are made available straight away from the download section.

@user_704946880553122_704946880553122
is it the spotlight on or the IR lights stuck on?
There should be separate settings to turn IR lights and spotlight off.
Also make sure you have downloaded the latest firmware for this camera.
Lastly email support if still not working so they can resolve the problem

@fredo_701125170348282
please send an email to support so they can investigate the issue. They may also have a fix.

@user_606336578228256_606336578228256
it appears to be a common issue for some.
please email support and lets hope they have a fix soon

IPC_560B158MP
support will be the best bet as they will email out the correct version of the latest firmware. Most of my cameras are on versions not yet available
on the website.
make sure you send your current firmware version and model so they send the right one.

@reolink-fiona
im curious what sort of distance the colorx will work to?

@sheridan_668635975741844
send an email to support with the camera model and they will email the correct
version for your camera. There can be a few variations for some cameras.

@user_698976851124366_698976851124366
it appears a few people have this same issue. Make sure the old version of the client is uninstalled as I have
seen some issues arise with having an old and new client installed.
The icons are appearing for some PTZ cameras though.
Send a report through to support with a screenshot and hopefuly an update comes through soon to fix all bugs

@kevinspires_470015863324826
I had similar issue on an android device, but realised the notifications was turned off after an update, now works great.
unsure if Iphone has this option.
Also in the app turn off push notifications then back on and try the test button.

Mate not fake, just trying to help, no need for insults. As i said this is what i did to fix mine and now i dont have any issues. sorry it didnt fix yours.
I hope reolink fixes this asap though
another member posted a link to some older versions if that helps some people to roll back.
https://www.dropbox.com/scl/fo/0cn8wc9pndbzhtithun75/h?dl=0&rlkey=7z88v0n8k05ncx4am8qm87f4a

@trelower2_471448109822110
It fixed all issues for me thats why i suggest it. I had 2 versions running but only 1 would show cameras, other wouldnt. after uninstalled old version I have all my cameras working perfect. no issues.
I suggest this to fix the problem quickly, or go back to a previous version, your choice.
Mods have reached out to support and hopefully Reolink fix the issue.

@joseph_1979 yes, hopefully a response. That being said once I uninstalled the old version, the new clients working perfectly on my win10 machine. will keep checking it though

@nacster_1969
check if you do have 2 versions installed. I uninstalled the old version as both were there.
now everything works great in the new client on all my cameras.

@railfan-arizona_485965826351268
check as well if the old client is also still installed. I has both new and old client still installed so had to manually remove old

@john_54770793298
you may need to uninstall the old version before installing the new. mine doubled up and I had 2 clients, so had to remove old

@benharper606_660960116556565
uninstall both old and new version, then reinstall. the new version doesnt replace the old. Mine has the option to view 1 up to 36 cameras at once

@joseph_1979
Yes i had 2 installed clients. after I uninstalled the old version 8.10 works great. running win10 and have no issues with loading or speed. so far...
I did also have to re add my cameras, but that was coming from a Beta version

Updated app via play store and so far working well

@lobotomist
Just an update, the firmware is same as v3.1.0.989
Reolink are now shipping new products with latest version for a batch update, although no changes were made.

Great to see Wifi 6 being implemented