Posts made by big_ted

New Windows client is available for download. Mine didnt auto update but had to manually download from Reolink site.

Here is the change log i requested of Client 8.14.0:

New

-The WiFi QR code of all devices carries 5G priority configuration information
-New feedback mechanism for device connection issues
-SD7 supports multi-channel preview and playback under NVR
-Added AI frame function
-The doorbell status light function has a new always-on option
 

optimization

-Cut download optimization
-Stream switching optimization
-Remove the prompt for Ding Dong binding limit
-Add jitter effect when opening an existing window
-Optimize the uⅱ of the playback time bar zoom button
-Initialize the operation of adding a new country code in the wif setting process
-Optimize the interaction logic of the network settings page
-Whether the resolution of the image uploaded by ftprint supports clearness shall be subject to the capability set.
There should be a copy prompt when merging video task files in time-lapse photography
-For the same time-lapse photography download task, the temporary folder and download folder paths used should be the paths obtained when the download is first started.
-Optimize the parameter transmission of the time-lapse photography merging interface, and fix the problem of constant failure to merge videos in some video tasks
-Optimize the implementation of mouse button operations on the player
-Time-lapse photography optimizes the time calculation rules for tasks in the download task list
-Optimize the calculation rules of the coordinates of the window
-Mobile tag configuration item adds beta prompt
-Optimize the issue of freezing when obtaining thumbnails in the playback interface
-Optimize the issue of freezing when obtaining thumbnails in the download filtering interface
 

repair

-Fixed some P2P connection issues

Hope this helps some.

@sleepwalkingblob_715612230836459
Email support and they will send out the latest version for your camera

This has been asked many times and still needs to be asked again.
Can Reolink please put in a process for the firmware update/download page to be update with the latest firmwares (and preferably previous versions)
as this is creating massive confusion as to what the latest versions are. Ive got cameras that have been updated 2 or 3 times via updates being
emailed on request and the versions differ drastically to what is on the site.
This would also save many of the customer complaints on all media platforms.
I have also send this request into support numerous times too.

@markarron9_504005354344625
i get it around cars, push bikes and chairs. Its a Beta so guess they still ironing out the kinks...

@ss4sgoku_239593250332868
Yes they pushed an update through the app.
At this stage I believe it only had minor bug fixes included but will update if I find anything else.

Just had my app notify me on a firmware update on the RLC-511w camera to v3.0.0.2356_23062004
Awaiting on a change log from support and will post here. This is the first update ive seen since 2021.
Once again this update is also not listed on the website as an available download.
Have updated and are working fine so far.

Has just started rolling out in Aust on the play store.
Settings are visible on my Doorbell + RLC-811A cameras

@jemiester_436496845766907
Have you tried re-adding the missing camera UID?
It may simply needs to be added again?

@reolink-lorenz
This is an excellent step forward in improving customer service.

@user_vixxe-nz
I would be lodging a tech support request for them to investigate.

@reolink-fiona
Very curious about this progress. I have been mostly happy with the 8mp image quality of the 811a camera, but this does look much better.
I am assuming clarity of finer details is also much better?

@andy
Some people have found switching hardware decoding on/off may fix this issue depending on the computer hardware.
Another fix reported was to download and install DirectX9 I believe.

@user_708155797901499_708155797901499
Unsure if this is a known issue or not. Check the camera time and make sure it is set to the correct date and time?
im assuming you have the option to change the date for playback and the current date isnt available?
also check if you have the latest IOS app?

@maxm
No update that I know off, but send an email to support as they may have something available

@armin-mueller_303645143515319
Please check hardware decoding on/off? changing this has helped some
Also as Joseph has said, install DirectX9 and reinstall Client V8.11

@garywelch_504848912371852
Thanks for the update. Glad it's working

@kevinbuckley70_676119786361257
This has been highly requested by everyone as its a fantastic idea. Reolink have advised it will eventually arrive. Fingers crossed sooner rather than later!!!

@garywelch_504848912371852
have you tried turning off hardware decoding?
try downloading the k-lite codec pack

@garywelch_504848912371852
Someone posted a link to a previous version a few weeks ago.
Please report this problem to support as they are putting a list of all issues together and trying to resolve.

Well done everyone. Hopefully we all can keep working together to improve the overall Reolink experience!!