Posts made by big_ted

@mohmdib_608241125523487
Are you using the latest client and firmware for your cameras/NVR?

@joseph-chircop_497308027822318
I second this, will make it much easier for members to find what they need. I would suggest though that members cannot post in this category to keep it clean and easy to navigate.

@beckmann_537229912420562 Have you tried turning hardware decoding off? some graphics cards cant process the video so requires software processing.

@user_611886786216031_611886786216031
Try turning off hardware decoding, this may help.
I do believe that there is a known issue with Windows 11 and is being working on for an update.

@diogostefani_543814670500058
Best thing to do would be to contact tech support and they can email it out.
I have had other firmware emailed out from there.

@diogostefani_543814670500058
If its the First Gen Duo, I believe there is new firmware due to be released soon
Update will be here when available: https://reolink.com/download-center/

@jassi1989_576724897919590
Have you checked the stream bitrate in the camera settings?
you can adjust the max bitrate from there.
I do also believe the duo 2 will have a lower bitrate (per lense) than some other models as there is 2 separate cameras.

@zyler-world_491420490895528
The new owner should factory reset that device and remove your google account and add their own, the app is linked to
your google account.

@daxx_2022_610601575112783 Firstly make sure your app or client and camera firmware are fully up to date.

@mctier_605094897741836
This would be the microphone permission. Go to settings in your samsung - then apps - find the reolink app and allow the microphone permission. Should work fine them.

@the2pit_396360849539204
Make sure you have updated the app to the latest version and the IoT tab will be there

@janser-dienstleistungen-gmbh_257000373518575
You can add the new Reolink Smart Plugs. Unsure if third party devices can be added

@faasio82_480971996033257
What is the main video player on your phone? Samsung player? if so are all the permissions set in that app, particularly storage access?
or does it also not play the downloaded file through the reolink app?
only other thing i can think off is if you are downloading to phone storage or external sd card?

@apple2gs_56342906556600
That feature is not in the current version but i believe Reolink are working on it so the clients will notify you or auto update.
For now you can download the latest version here: https://reolink.com/software-and-manual/
v8.8.1 is the latest Mac client version as at 1st Aug 2022

@faasio82_480971996033257
Do the videos not download or do they not play?
if it is just phone or tablet then likely issue isnt codecs but rather app permissions restricting the playback.
also check in the samsung app store (not google play store) and see if the samsung player has an update.

@house_604246080061505
Yes a firmware issue. I believe the argus 3 pro should auto update if enabled in the app, otherwise contacting support
can forward the new firmware. A lot of the other cameras will have auto update enabled in the future.

@house_604246080061505
make sure auto upgrade is turned on in the client/app and the new version should download. If it doesnt, contact support and they will push the new firmware out. Also make sure your app and client are up to date as some settings only appear in the newer client/app also.

@user_tsfrachel3_604126027952248
Under downloads on the main site has the latest version:
https://reolink.com/software-and-manual/

@faasio82_480971996033257
Have you been able to try the new v4.32 yet?
I believe the forum wont allow the hi res videos as they are in h.265 and forum only allowing h.264.
That being said you should be able to download the hi res video onto your phone. Is there an error or
only finding the low res actually downloads?

@joseph-chircop_497308027822318
We are used to google updates coming last here...
But as they say, better late than never...