Posts made by big_ted

@mctier_605094897741836
This would be the microphone permission. Go to settings in your samsung - then apps - find the reolink app and allow the microphone permission. Should work fine them.

@the2pit_396360849539204
Make sure you have updated the app to the latest version and the IoT tab will be there

@janser-dienstleistungen-gmbh_257000373518575
You can add the new Reolink Smart Plugs. Unsure if third party devices can be added

@faasio82_480971996033257
What is the main video player on your phone? Samsung player? if so are all the permissions set in that app, particularly storage access?
or does it also not play the downloaded file through the reolink app?
only other thing i can think off is if you are downloading to phone storage or external sd card?

@apple2gs_56342906556600
That feature is not in the current version but i believe Reolink are working on it so the clients will notify you or auto update.
For now you can download the latest version here: https://reolink.com/software-and-manual/
v8.8.1 is the latest Mac client version as at 1st Aug 2022

@faasio82_480971996033257
Do the videos not download or do they not play?
if it is just phone or tablet then likely issue isnt codecs but rather app permissions restricting the playback.
also check in the samsung app store (not google play store) and see if the samsung player has an update.

@house_604246080061505
Yes a firmware issue. I believe the argus 3 pro should auto update if enabled in the app, otherwise contacting support
can forward the new firmware. A lot of the other cameras will have auto update enabled in the future.

@house_604246080061505
make sure auto upgrade is turned on in the client/app and the new version should download. If it doesnt, contact support and they will push the new firmware out. Also make sure your app and client are up to date as some settings only appear in the newer client/app also.

@user_tsfrachel3_604126027952248
Under downloads on the main site has the latest version:
https://reolink.com/software-and-manual/

@faasio82_480971996033257
Have you been able to try the new v4.32 yet?
I believe the forum wont allow the hi res videos as they are in h.265 and forum only allowing h.264.
That being said you should be able to download the hi res video onto your phone. Is there an error or
only finding the low res actually downloads?

@joseph-chircop_497308027822318
We are used to google updates coming last here...
But as they say, better late than never...

@craig-brooker_166029527974023
For this you could use a portable hotspot device with simcard that has wifi. Can connect WIFI cameras straight to this and only pay 1 sim. Lots of wifi hotspots charge via USB, so could easily power via solar

Update just landed in Australia today

@faasio82_480971996033257
Can you post a clip of the shaky video?
i havent had anything similar either with either version.
Also did you try with hardware decoding turned off?

@bella_412621634248833
are you requesting this to be a feature to be added?

@faasio82_480971996033257
Keep an eye out as an updated version V4.32 is rolling out
You can also direct download here:https://bit.ly/3wTsmCj

@user_602266887921788_602266887921788
If the camera pack is not in stock with reolink, it may be in stock via their aliexpress store.
I have had some cameras not in stock in my country but could be purchased straight through aliexpress straight from China.

@user_605920399544365_605920399544365
Which firmware version are you using?
check if you have the most up to date version here: https://reolink.com/download-center/

@nyc-pilot_226659222425764
Are you meaning one that is mounted and powered through the light socket itself?

@campbell_99 That will depend on country. When the new version (4.32) is released, google stage the store updates around the world/devices. In Australia also only have 4.31 on my store, so id expect over next few days it will show up in the store.