Posts made by big_ted

@reolink-fiona
Wanted to confirm that when these are released they will be available in Australia?

@jeanmichel-francois_314337194614920 Does the program freeze or the video freeze?
If it is the video only, then make sure you have disabled hardware decoding in the client settings

Hey all,
Has anyone successfully used a external infrared light source for night vision instead of the internal infrared?
looking to see how best to setup to get a clearer image and reduce reflection at night off different surfaces.
Wasnt sure if best to setup a few meters away from the camera or if a seperate light would actually make any difference?

Thanks in advance

@lunitunz_551449740943604
I have had the same issue but it was cobwebs or moth eggs etc on the lense, but during the day I cannot see them on footage. At night the infrared highlights them.
Make sure the lense is properly cleaned. Happens on all my cameras

@reolink-fiona
ive ran new ethernet cable under the house and setup POE ready to go to test mine.
Will be a great addition to the Reolink family...

@reolink-fiona
Fiona, can you please ask development team if when changing to software decoding, does this use a particular view codec or java etc?
looking at why some people still get black screen and thinking something is missing that could be easily updated for these people?

@bill-doria
out of curiousity, have you updated java or are running a late version 8 of java?

@geschinsky_376216486543563

Check for latest driver on graphics card from Nvidia website.

Also confirm that each camera is on latest firmware.

@lindsay_464625727078605
so hardware decoding is turned off?
Which graphics card are you using?

Could be a setting on the card or a driver issue

@adehel037_550048558833899
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client

This version will let you turn off hardware decoding and will fix the issue

@gsieben_265907787661543
The problem appears to be a conflict or compatibility with some graphics cards.
If you can turn off hardware decoding that should fix it.
Latest Beta version link below:
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client

@bill-doria
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client

Download the new version (although a beta)
Turn off hardware decoding

@simonso_527800309649569
It appears to be a compatibility issue with onboard/inbuilt graphics cards, hopefully this will be fixed in V8.8
im unsure if there is a way to turn off hardware accelleration (Maybe in your graphics settings on the PC) as this should fix
the issue until reolink can fix.
This issue does only seem to impact onboard cards from what I can see, but works perfect with PC's with a graphics card

Im also wondering if it appears to be an issue with intel integrated graphics cards.
Havent seen anyone so far with this issue with non integrated cards?
Maybe a firmware/software update for the graphics card?

@lindsay_464625727078605
Has anyone either tried a java update or Direct X update?
going through all the installed files noticed a lot of reference to Java.
Also have had issues with video viewing/streaming with direct x before with graphics cards.

@email_525317533946102
is your DSL router broadcasting 2.5Ghz and 5Ghz signals either together or separate?
if they are joined together some devices wont auto reconnect and separating the 2 networks can resolve this issue.
Im using the RLC-510w and live in a rural area where always get power and internet outages. I have never had a reconnect
issue since ive separated my wifi networks on any reolink camera or other devices.

@reolink-fiona
Keen Ranger PT would go great in a tree next to our dam to catch all the kangaroos and possums sneaking around. Our bushnell trail cam is now at the end of its life so would be a perfect upgrade.

@reolink-fiona
looks good, however I cannot see an option for the Duo cameras?
unless I just missed it ?

can we please have a FAQ category added instead of pinning facts to the top of each category?
this will make it easier for people to look for specific FAQ's and information and clean up the other categories.

The doorbell and wifi smart plug look good.
will the smart plug operate via the reolink client and app?