Posts made by big_ted

@alvarnell_68145054196
Yes from what I have seen only minor fixes as below
Change list:
-Showed user type on Live View, Playback, and Download screens
-Allowed users to set up retention days of video footage recorded to the NVR
-Added an option to (not) show battery usage stats

V8.8.2 Change list from Reolink Facebook:
-Showed user type on Live View, Playback, and Download screens
-Allowed users to set up retention days of video footage recorded to the NVR
-Added an option to (not) show battery usage stats

@joseph-chircop_497308027822318 Yes, absolutely needs a list of bug fixes/changes etc with each update.
I know the auto update feature is coming soon, but hoping sooner rather than later.

Noticed a change with fixed frame settings, no longer clarity on or off just on or auto. Assuming fixed would be clarity first??

@reolink-fiona
Have updated and so far working well
Also updated the new client v8.8.2

I may have missed a announcement for this but appears a new Windows & Mac client has been updated to V8.8.2 as at 13th Oct
Download here: https://reolink.com/software-and-manual/
Change list:
-Showed user type on Live View, Playback, and Download screens
-Allowed users to set up retention days of video footage recorded to the NVR
-Added an option to (not) show battery usage stats

@curls
if your client and camera firmware are up to date you should have these options.

@user_614648248406048_614648248406048
Ive looked and cant see this Hardware No. version either.
Contact support : https://reolink.com/contact-us/
They will be either able to confirm if you have the latest version already or can email out
a newer version if they have one.

@mohmdib_608241125523487
Are you using the latest client and firmware for your cameras/NVR?

@joseph-chircop_497308027822318
I second this, will make it much easier for members to find what they need. I would suggest though that members cannot post in this category to keep it clean and easy to navigate.

@beckmann_537229912420562 Have you tried turning hardware decoding off? some graphics cards cant process the video so requires software processing.

@user_611886786216031_611886786216031
Try turning off hardware decoding, this may help.
I do believe that there is a known issue with Windows 11 and is being working on for an update.

@diogostefani_543814670500058
Best thing to do would be to contact tech support and they can email it out.
I have had other firmware emailed out from there.

@diogostefani_543814670500058
If its the First Gen Duo, I believe there is new firmware due to be released soon
Update will be here when available: https://reolink.com/download-center/

@jassi1989_576724897919590
Have you checked the stream bitrate in the camera settings?
you can adjust the max bitrate from there.
I do also believe the duo 2 will have a lower bitrate (per lense) than some other models as there is 2 separate cameras.

@zyler-world_491420490895528
The new owner should factory reset that device and remove your google account and add their own, the app is linked to
your google account.

@daxx_2022_610601575112783 Firstly make sure your app or client and camera firmware are fully up to date.

@mctier_605094897741836
This would be the microphone permission. Go to settings in your samsung - then apps - find the reolink app and allow the microphone permission. Should work fine them.

@the2pit_396360849539204
Make sure you have updated the app to the latest version and the IoT tab will be there

@janser-dienstleistungen-gmbh_257000373518575
You can add the new Reolink Smart Plugs. Unsure if third party devices can be added