Posts made by big_ted

@sheridan_668635975741844
send an email to support with the camera model and they will email the correct
version for your camera. There can be a few variations for some cameras.

@user_698976851124366_698976851124366
it appears a few people have this same issue. Make sure the old version of the client is uninstalled as I have
seen some issues arise with having an old and new client installed.
The icons are appearing for some PTZ cameras though.
Send a report through to support with a screenshot and hopefuly an update comes through soon to fix all bugs

@kevinspires_470015863324826
I had similar issue on an android device, but realised the notifications was turned off after an update, now works great.
unsure if Iphone has this option.
Also in the app turn off push notifications then back on and try the test button.

Mate not fake, just trying to help, no need for insults. As i said this is what i did to fix mine and now i dont have any issues. sorry it didnt fix yours.
I hope reolink fixes this asap though
another member posted a link to some older versions if that helps some people to roll back.
https://www.dropbox.com/scl/fo/0cn8wc9pndbzhtithun75/h?dl=0&rlkey=7z88v0n8k05ncx4am8qm87f4a

@trelower2_471448109822110
It fixed all issues for me thats why i suggest it. I had 2 versions running but only 1 would show cameras, other wouldnt. after uninstalled old version I have all my cameras working perfect. no issues.
I suggest this to fix the problem quickly, or go back to a previous version, your choice.
Mods have reached out to support and hopefully Reolink fix the issue.

@joseph_1979 yes, hopefully a response. That being said once I uninstalled the old version, the new clients working perfectly on my win10 machine. will keep checking it though

@nacster_1969
check if you do have 2 versions installed. I uninstalled the old version as both were there.
now everything works great in the new client on all my cameras.

@railfan-arizona_485965826351268
check as well if the old client is also still installed. I has both new and old client still installed so had to manually remove old

@john_54770793298
you may need to uninstall the old version before installing the new. mine doubled up and I had 2 clients, so had to remove old

@benharper606_660960116556565
uninstall both old and new version, then reinstall. the new version doesnt replace the old. Mine has the option to view 1 up to 36 cameras at once

@joseph_1979
Yes i had 2 installed clients. after I uninstalled the old version 8.10 works great. running win10 and have no issues with loading or speed. so far...
I did also have to re add my cameras, but that was coming from a Beta version

Updated app via play store and so far working well

@lobotomist
Just an update, the firmware is same as v3.1.0.989
Reolink are now shipping new products with latest version for a batch update, although no changes were made.

Great to see Wifi 6 being implemented

@lobotomist
I have passed this feedback onto support also.
I have firmware v3.1.0.1162_22072808 for this camera and changes to this over v3.1.0.989 was improvements to the
camera streaming. Will pass on any reponse I get re the newer version.

@robert-ryan_499693407096994
Download the Mac client and you will be able to add your cameras there.

@reolink-fiona
So far Beta is running good. good startup speed. loads and connects to wifi, poe and battery cameras fine
As previously stated no full screen option

@dbkomp_652392899454046
send an email to support, they may have an updated firmware available thats not listed.

@reolink-fiona
Solar generation is excellent, specially in warmer areas with good daylight. There does seem to be a lot of interest for solar in colder areas with short days and the trackmix plus
is a great step in that direction.
Well done to Reolink for the continual research and development.
Software wise is getting better too.

@reolink-fiona
updated and so far working fine.