Posts made by big_ted

@joseph_1979 yes good ole Aussie fixed wireless. Max speed was reduced to max 10mbps uploads until a rollout of new towers was done to reduce conjestion.

@ml_812798949916887
normally the starlink is around 200-400mpbs down average around 40mbps up where it is getting used, but that can vary depending on where you are etc.
99% of the time no issue with Reolink cams. have around 10 running on the property with no issue

@joseph_1979 Yes, software is where Reolink need the most work.

@user_629252950196266_629252950196266
We have been using multiple cameras on starlink in Australia and 99% of the time have no issue. My understanding is starlink has slower uploads than most providers.
occassionally we get a streaming issue on which I put down to conjestion at that time. Rest of the time starlink works perfect with Reolink.
We are using Unifi routers and AP's from the starlink router.

@user_703946676973804_703946676973804
what part is not working? is the app installed or is not image displaying from the cameras?

@reolink_476567443320997
send this request through to Reolink support. More people that do this, the higher priority it will be given to be added/fixed.

@reolinkshayla
Fantastic

@bill-solomon_585437783302231
Which version did you upgrade from? somet people have found uninstalling all versions and installing the latest can fix the issue.

@reolinkshayla
Im sure this will benefit many people. Plus email support are usually prompt and helpful.

@user_810664762626250_810664762626250
which version did you upgrade from? Some have had this issue when updating from a BETA or 32bit version.
Check and uninstall the old version if it is still listed

@reolinkshayla
A great step in the right direction. Will put it to the test when its available here.

@reolinkshayla
5

@joseph_1979
Yeh i thought this would be the case

@reolinkshayla
A great step in the right direction for those with a Wi-Fi NVR

A question asked elsewhere too, is the client update option enabling auto update or just option to download the file off the website and update?

@seb_526812765704330
There is also different varient releases and some models have a newer firmware version number, although is the same firmware. They sometimes use different version numbers to identify different releases with the same model numbers, but this also just adds to the confusion.

@user_746623229407444_746623229407444
I have contacted support, even for a Beta test, and still estimating end of Feb but nothing official yet.

@stran512_466815019049166
Close the app and try again, if still not working either reinstall the app or email support.
hopefully is a simple fix

@user_781125498593441_781125498593441
if your trying to contact support, try their email. I usually get a response pretty quick.

@arterton_377256427802856 What is the sound issue? not recording or cant hear anything from the client?
was this issue happening with previous version?