Posts made by big_ted

@greg_765217682145441
you can also email support and if there is a newer firmware available they will email it to you or push it through to your client/app.

@reolinkshayla
We always have ours up before Dec 1st. Kids are always waiting for it...

@joseph_1979
funny that support wont tell me that. I even asked a few days earlier if there as a Beta to test and they said no.
but that would explain why the update was pushed through the client.
They have said an official release is due soon, hopefully...

@big_ted
So official response from support so far is that this update is only a beta, which doesnt make sense since this was published via the pc client and there is no specifc change list so far
other then bug fixes and improved performance. So currently unsure whats happening but still working with support.
Has anyone else had the update come through?

@user_711725607157890_711725607157890
nothing specific, maybe a little bit better accuracy with alert tagging and motion detection, but still testing.

FYI: My doorbell cam firmware jsut updated to v3.0.0.2555 23080702
Unsure at present what changes were made and have requested info from support.
Update was done through checking in PC Client
Will post here when I hear back.

@reuven-goldenberg_36887769641
It is something we have requested but not actioned.
Check your download folder as a previous version may still be there.

@crimp-on_62210811129
Yeh, Mine errored each time, so manually updated through the client. I think the update rolls out separatly to each region, so dont think far away
it is now live on the reolink download section.

New Windows client is available V8.14.2.
Have only seen listed as bug fixes and improvements to user experience.

New Windows client is available for download. Mine didnt auto update but had to manually download from Reolink site.

Here is the change log i requested of Client 8.14.0:

New

-The WiFi QR code of all devices carries 5G priority configuration information
-New feedback mechanism for device connection issues
-SD7 supports multi-channel preview and playback under NVR
-Added AI frame function
-The doorbell status light function has a new always-on option
 

optimization

-Cut download optimization
-Stream switching optimization
-Remove the prompt for Ding Dong binding limit
-Add jitter effect when opening an existing window
-Optimize the uⅱ of the playback time bar zoom button
-Initialize the operation of adding a new country code in the wif setting process
-Optimize the interaction logic of the network settings page
-Whether the resolution of the image uploaded by ftprint supports clearness shall be subject to the capability set.
There should be a copy prompt when merging video task files in time-lapse photography
-For the same time-lapse photography download task, the temporary folder and download folder paths used should be the paths obtained when the download is first started.
-Optimize the parameter transmission of the time-lapse photography merging interface, and fix the problem of constant failure to merge videos in some video tasks
-Optimize the implementation of mouse button operations on the player
-Time-lapse photography optimizes the time calculation rules for tasks in the download task list
-Optimize the calculation rules of the coordinates of the window
-Mobile tag configuration item adds beta prompt
-Optimize the issue of freezing when obtaining thumbnails in the playback interface
-Optimize the issue of freezing when obtaining thumbnails in the download filtering interface
 

repair

-Fixed some P2P connection issues

Hope this helps some.

@sleepwalkingblob_715612230836459
Email support and they will send out the latest version for your camera

This has been asked many times and still needs to be asked again.
Can Reolink please put in a process for the firmware update/download page to be update with the latest firmwares (and preferably previous versions)
as this is creating massive confusion as to what the latest versions are. Ive got cameras that have been updated 2 or 3 times via updates being
emailed on request and the versions differ drastically to what is on the site.
This would also save many of the customer complaints on all media platforms.
I have also send this request into support numerous times too.

@markarron9_504005354344625
i get it around cars, push bikes and chairs. Its a Beta so guess they still ironing out the kinks...

@ss4sgoku_239593250332868
Yes they pushed an update through the app.
At this stage I believe it only had minor bug fixes included but will update if I find anything else.

Just had my app notify me on a firmware update on the RLC-511w camera to v3.0.0.2356_23062004
Awaiting on a change log from support and will post here. This is the first update ive seen since 2021.
Once again this update is also not listed on the website as an available download.
Have updated and are working fine so far.

Has just started rolling out in Aust on the play store.
Settings are visible on my Doorbell + RLC-811A cameras

@jemiester_436496845766907
Have you tried re-adding the missing camera UID?
It may simply needs to be added again?

@reolink-lorenz
This is an excellent step forward in improving customer service.

@user_vixxe-nz
I would be lodging a tech support request for them to investigate.

@reolink-fiona
Very curious about this progress. I have been mostly happy with the 8mp image quality of the 811a camera, but this does look much better.
I am assuming clarity of finer details is also much better?