Posts made by big_ted

@andy
Some people have found switching hardware decoding on/off may fix this issue depending on the computer hardware.
Another fix reported was to download and install DirectX9 I believe.

@user_708155797901499_708155797901499
Unsure if this is a known issue or not. Check the camera time and make sure it is set to the correct date and time?
im assuming you have the option to change the date for playback and the current date isnt available?
also check if you have the latest IOS app?

@maxm
No update that I know off, but send an email to support as they may have something available

@armin-mueller_303645143515319
Please check hardware decoding on/off? changing this has helped some
Also as Joseph has said, install DirectX9 and reinstall Client V8.11

@garywelch_504848912371852
Thanks for the update. Glad it's working

@kevinbuckley70_676119786361257
This has been highly requested by everyone as its a fantastic idea. Reolink have advised it will eventually arrive. Fingers crossed sooner rather than later!!!

@garywelch_504848912371852
have you tried turning off hardware decoding?
try downloading the k-lite codec pack

@garywelch_504848912371852
Someone posted a link to a previous version a few weeks ago.
Please report this problem to support as they are putting a list of all issues together and trying to resolve.

Well done everyone. Hopefully we all can keep working together to improve the overall Reolink experience!!

Support have the above issues recorded and are working on them. If anyone has any other issues with this version please send a support ticket
Lets hope they can get all the issues solved

@railfan-arizona_485965826351268
Ill send that feedback to support. Heres me hoping we were now on a stable release for all.
are you on win 10 or win11?

@railfan-arizona_485965826351268
I havent used this camera so unaware of what updates it has had.
That being said I have had numerous cameras have updates that dont get published to the website
for some unknown reason and have requested them via support. I have no idea why they do this but I have placed numerous requests with support to make sure the website
is up to date. So far they obviously havent listened so I will keep requesting it.

My PC Client just updated to official V8.11.0 from V8.10. Updated via the client
I cant confirm if this will fix peoples issues with the last 2 versions as I wasnt experiencing those issues
myself. So far this is working for me and will report back if I have any issues.
Below is the update list provided:

@user_708234356568235_708234356568235
Make sure you have sent an email to customer support as they will be able to determine if there is faulty hardware.

@burkm_172321696190677
If there is no new firmware available for a camera since its release then there will be none listed on the firmware download section.
Support do have BETA firmwares and sometimes a newer release that is not yet published. I have been pushing them to ensure
the latest firmwares are made available straight away from the download section.

@user_704946880553122_704946880553122
is it the spotlight on or the IR lights stuck on?
There should be separate settings to turn IR lights and spotlight off.
Also make sure you have downloaded the latest firmware for this camera.
Lastly email support if still not working so they can resolve the problem

@fredo_701125170348282
please send an email to support so they can investigate the issue. They may also have a fix.

@user_606336578228256_606336578228256
it appears to be a common issue for some.
please email support and lets hope they have a fix soon

IPC_560B158MP
support will be the best bet as they will email out the correct version of the latest firmware. Most of my cameras are on versions not yet available
on the website.
make sure you send your current firmware version and model so they send the right one.

@reolink-fiona
im curious what sort of distance the colorx will work to?