Posts made by big_ted

@stran512_466815019049166
Close the app and try again, if still not working either reinstall the app or email support.
hopefully is a simple fix

@user_781125498593441_781125498593441
if your trying to contact support, try their email. I usually get a response pretty quick.

@arterton_377256427802856 What is the sound issue? not recording or cant hear anything from the client?
was this issue happening with previous version?

@reolinkshayla
Do you know which firmware version is required?
Im currently running V3.0.0.2555_23080702 which i dont know is officially released yet?

@reolinkshayla
Hoping the RLC-811WA is available soon, maybe even the Duo 3 Wifi
Great to see Reolink bringing new hardware, hopefully 2024 is the year of improved software!!

@nick_26792935116
send an email to support and they will send out the most current firmware if there is one. The auto update and download section are
not always up to date. Ive had great success with support sending out updates. Also note that just cause there is a newer version doenst
mean it is any difference. Some firmwares have had version number changes for different model releases without any actual changes.

@joseph_1979 yes for sure. even at a little higher price will be a game changer!

@reolinkshayla
Although loving the bigger MP coming out of Reolink, still hoping we see some physical bigger sensors come to future single lense models.

@greg_765217682145441
you can also email support and if there is a newer firmware available they will email it to you or push it through to your client/app.

@reolinkshayla
We always have ours up before Dec 1st. Kids are always waiting for it...

@joseph_1979
funny that support wont tell me that. I even asked a few days earlier if there as a Beta to test and they said no.
but that would explain why the update was pushed through the client.
They have said an official release is due soon, hopefully...

@big_ted
So official response from support so far is that this update is only a beta, which doesnt make sense since this was published via the pc client and there is no specifc change list so far
other then bug fixes and improved performance. So currently unsure whats happening but still working with support.
Has anyone else had the update come through?

@user_711725607157890_711725607157890
nothing specific, maybe a little bit better accuracy with alert tagging and motion detection, but still testing.

FYI: My doorbell cam firmware jsut updated to v3.0.0.2555 23080702
Unsure at present what changes were made and have requested info from support.
Update was done through checking in PC Client
Will post here when I hear back.

@reuven-goldenberg_36887769641
It is something we have requested but not actioned.
Check your download folder as a previous version may still be there.

@crimp-on_62210811129
Yeh, Mine errored each time, so manually updated through the client. I think the update rolls out separatly to each region, so dont think far away
it is now live on the reolink download section.

New Windows client is available V8.14.2.
Have only seen listed as bug fixes and improvements to user experience.

New Windows client is available for download. Mine didnt auto update but had to manually download from Reolink site.

Here is the change log i requested of Client 8.14.0:

New

-The WiFi QR code of all devices carries 5G priority configuration information
-New feedback mechanism for device connection issues
-SD7 supports multi-channel preview and playback under NVR
-Added AI frame function
-The doorbell status light function has a new always-on option
 

optimization

-Cut download optimization
-Stream switching optimization
-Remove the prompt for Ding Dong binding limit
-Add jitter effect when opening an existing window
-Optimize the uⅱ of the playback time bar zoom button
-Initialize the operation of adding a new country code in the wif setting process
-Optimize the interaction logic of the network settings page
-Whether the resolution of the image uploaded by ftprint supports clearness shall be subject to the capability set.
There should be a copy prompt when merging video task files in time-lapse photography
-For the same time-lapse photography download task, the temporary folder and download folder paths used should be the paths obtained when the download is first started.
-Optimize the parameter transmission of the time-lapse photography merging interface, and fix the problem of constant failure to merge videos in some video tasks
-Optimize the implementation of mouse button operations on the player
-Time-lapse photography optimizes the time calculation rules for tasks in the download task list
-Optimize the calculation rules of the coordinates of the window
-Mobile tag configuration item adds beta prompt
-Optimize the issue of freezing when obtaining thumbnails in the playback interface
-Optimize the issue of freezing when obtaining thumbnails in the download filtering interface
 

repair

-Fixed some P2P connection issues

Hope this helps some.

@sleepwalkingblob_715612230836459
Email support and they will send out the latest version for your camera

This has been asked many times and still needs to be asked again.
Can Reolink please put in a process for the firmware update/download page to be update with the latest firmwares (and preferably previous versions)
as this is creating massive confusion as to what the latest versions are. Ive got cameras that have been updated 2 or 3 times via updates being
emailed on request and the versions differ drastically to what is on the site.
This would also save many of the customer complaints on all media platforms.
I have also send this request into support numerous times too.