Posts made by Cynthia_124785627824270

We had put an upgrade profile in the attachment, could you please have a try?

If you don't know how to do it, please contact our support team at support@reolink.com.

They will help you.

Ok, our colleague will help you solve the problem.

Please make sure that the firmware of your NVR is the latest one, and you are using the latest software.
Check if the lag will exist when you use the Fluent mode. Also, please make your NVR and phone/computer connected to the same router.

If your camera is connected to the router, and also add to your NVR, on your APP, it will appear as a camera under your NVR, and it will also appear as a separate camera. You can disable Auto-add device automatically function on your APP, and then delete the separate camera. After that, the camera will not appear as a separate device on your APP.

Please upgrade your NVR to see if the FTP issue can be solved. If you cannot upgrade the NVR successfully, please contact our support team at support@reolink.com. They will help you.

Please contact our support team at support@reolink.com. Our support team will be glad to help you solve the problem.

Sorry that our NVR cannot support deleting the recordings older than 30 days, but you can set the HDD to overwrite so it will overwrite the oldest recordings when the HDD is full.
https://support.reolink.com/hc/en-us/articles/360006073894-How-Long-Can-Reolink-NVR-Record-for

It is suggested to use the latest version Client 8.1.28. Please believe that we are keeping improving our software. If you need the older Client, you can contact our support team at support@reolink.com

Our older version POE NVR supports max single HDD capacity HDD up to 4TB. You can refer to https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs
You can use this kind of HDD https://www.amazon.com/Purple-Surveillance-Hard-Disk-Drive/dp/B00IMPO5OW/ref=sr_1_3?dchild=1&keywords=western+digital+purple+4tb&qid=1595557942&sr=8-3
and data cable https://www.amazon.com/gp/product/B07LDPQSH3/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1

Thank you very much for your feedback. We really appreciate it.

Please make sure that the version of your APP is the latest one. Please also upgrade your cameras to the latest firmware.

Updated 2021/11/30:
Hi everyone, for the firmware of the RLC-420-5MP (Hardware-version: IPC51516M5M), you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Please download the firmware here

To upgrade the camera, you can refer to

We really appreciate your feedback. We will forward it to our development team to evaluate.

ReolinkTrial program offers you a chance to try our new devices for free, and test pre-release version of features or App/Client. The feedback and suggestions you share will help us improve products and work for you and all users better.

Sorry that we haven't tested doorbell cameras so we cannot confirm which one can work well with our NVR. We will forward your request to the development to make improvements in the future.

If you cannot upgrade your camera successfully, please contact our support team at support@reolink.com. Our support team will help you solve the problem.

We access the Client on our side and get the same result as you. We cannot find the pause button to stop the video. Could you please use the older Client currently? We will forward your feedback to our R&D team.

About this issue, could you please submit a request to support@reolink.com? Our support team will help you transfer this problem to R&D team to check.

If you have such a request, could you please send it to support@reolink.com? The shop team will write down your needs.

It is not recommended to use a third-party camera on Reolink NVR since there may be compatibility problems, and it is difficult for us to troubleshoot on the third-party camera. We recommend you to use Reolink Cameras on Reolink NVR.
After considering compatibility issues, if you still want to use 3rd party cameras with Reolink NVRs, you could choose cameras that support ONVIF and RTSP protocols.